Improving Healthcare Services at Chadwick Road: Action Plan and Meeting Recap
A practice meeting was held on Nov. 21 at Chadwick Road to address key themes like GP availability, appointment processes, and access to healthcare. The agenda included feedback on the operating model and plans for a new website design. Detailed actions were identified, such as quarterly meetings, recruiting a stable clinical team, and engaging the Patient Participation Group in website design. The focus was on enhancing processes to offer better healthcare services through technology and training.
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Presentation Transcript
Practice Meeting Nov 21 CHADWICK ROAD
Agenda PPG Feedback Operating Model - Trial New website design - signpost self service Chadwick Rd RACI
PPG Themes 1. Not enough GP s - Inconsistency 2. Appointments - Limited availability (process heavy) 3. Inefficient telephone system 4. Want - Easy of access to healthcare Utilise tech
Action By whom TP TP TP TP By when Schedule PPG quarterly meeting for 2022 Recruit stable clinical team Recruit female GP Trial different operation models to improve appointment booking 2ndFeb 2022 Spring 2022 Immediately To feedback Feb 2nd 2022 Engage PPG in the design process of the new website - send link TP Expected early Dec 2022 Update Telephone system ( message AND option) TP Jan 22 Organise consistency when booking patient follow up appointments TP Jan 22
The What - Improved Process = Improved Service Representation Simplification Education Self Service - Signpost new website In-house training for patients on how to use tech to access healthcare Minimum of 3 GP per day Recruit clinical lead / stable team Triage /offer FTF appointments Patient direct apt booking system Reconfigure phones 2 options (apt or enquiry)
How - Smart Care Manage patient traffic flow Categories contacts into 4 lane Promotes self service / care Redirect traffic from phones to online Aim - Create more time!
Website Template Link RACI - TBA
Shivam #10 SWKGPIT2021- 0888 Allison #11 SWKGPIT1819-279 Michael #12 SWKGPIT2021870 #9 #8 SWKGPIT1718-264 SWKGPIT1718-281 Storage Room Fire Exit RAKESH #14 SWKGPIT2021- 0871 Tanya #6 #7 #13 SWKGPIT18/19-034 SWKGPIT18/19-150 CORRIDOOR SWKGPIT1718-327 NURSE #23 FRONT DOOR
Summaries Offer more FTF appointment 22nd Nov Open up clinical dairy for PT to book directly - TBA Change telephone system - Dec Set up Accrux quick links - ASAP Finalise RACI - Dec Launch Wedsite / PT training dates - Dec/Jan 2022 Clinical rooms schedule A3 (name and number) 22nd Nov Admin daily task schedule - TBA .switch from phones to screens
