Understanding Human Behavior Models and Feedback Strategies

Explore the Iceberg and SCARF models which delve into the underlying factors influencing behavior in the workplace, along with a 3-step feedback process focusing on observation, emotions, and requests. Gain insights into needs, feelings, thoughts, values, and the dynamics of perception, certainty, autonomy, relatedness, and fairness in shaping human interactions.

• Human behavior
• Feedback strategies
• Iceberg model
• SCARF model
• Workplace dynamics

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Uploaded on Oct 03, 2024 | 0 Views

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Presentation Transcript

1. Diving Deep: Iceberg reflection & 3-step feedback

2. Iceberg model Behaviour Feelings & Thoughts Values Needs

3. SCARF model Needs: Five factors (basic needs) impacting our behaviour in the work space David Rock - Neuroleadership Institute STATUS: The perception of being considered better or worse than others CERTAINTY: The predictability of future events AUTONOMY: The level of control we feel able to exert over our lives RELATEDNESS: The sense of having shared goals and being part of the crowd FAIRNESS: The sense that we are being respected and treated fairly in comparison to others.

4. 3-step Feedback 1) I have observed Observation 2) It makes me feel happy / annoys me / irritates me Feelings & Needs 3) Please Request