Windsor-Essex's Onboarding & Case Management Strategy

Explore the journey of Windsor-Essex in developing an effective onboarding and case management strategy, presented by Myles Soulliere, Coordinator of Housing Administration. Delve into their challenges, best practices, and the creation of distinct cases in the realm of housing and supportive services.

• Onboarding Strategy
• Case Management
• Windsor-Essex
• Best Practices
• Housing Administration

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Uploaded on Oct 07, 2024 | 2 Views

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Presentation Transcript

1. ONBOARDING & CASE MANAGEMENT Windsor-Essex s Strategy and Best Practice Development Presented by: Myles Soulliere Coordinator, Housing Administration

2. Agenda Our HIFIS journey & how we planned to board How we actually onboard How we use Case Management Challenges, Questions and Answers Open discussion and best practice development

3. Our HIFIS Journey: where we started

4. Our HIFIS Journey: where we are heading

5. Initial Service Provider Meetings Research, research, research Content we cover Training and onboarding planning

6. How we planned to onboard

7. How we actually onboard

8. Case Management and Us 5 distinct cases created Housing Case Funded Housing Case Non Funded Shelter Case Youth Case Supportive Housing Sharing of Case Notes

9. Demo Case

10. Challenges, Questions & Answers Reporting! Complexities of funding Case Viewer rights Q & A

11. Best Practice Development

12. Best Practice Development- Onboarding New Staff

13. Best Practice Development- Using Case Management

14. THANK YOU! Myles Soulliere Coordinator, Housing Administration and Development E: mLsoulliere@citywindsor.ca