Welcome to Colonial Cafe Orientation
Welcome to
Orientation
Introductions
•
What you should have already completed:
–
I-9 & W-4
–
Availability Worksheet
–
Completed Application
–
Completed Employee Folder
–
Completed reading You & Colonial Handbook
–
Completed reading To Go Menu
–
Completed reading Basics of WOW! Module
What you should have with you today:
•
Basics of WOW! Module
•
Name tag
•
Dressed in uniform (review policy)
•
Pen
•
SMILE
Today’s Orientation Agenda
•
History and Mission of Colonial Cafe
•
Company Chain of Command
•
Cherry System
•
Job Expectations
•
Benefits
•
Sexual
Harassment
•
Safety – Lifting & carrying; Slips, trips, & falls
Today’s Orientation Agenda
•
Washing hands demo
•
$1 Welcome to the Restaurant Business Game
•
Training Schedule
•
LAST-NV
•
Cafe Tour and Introductions
History and Mission of Colonial Cafe
•
Simon Anderson 1901 Story
•
Current Operations – 7 locations: St. Charles
East, St. Charles West, Aurora, Naperville,
Elgin, Algonquin, Crystal Lake
•
Our Goal: That every guest leaves wanting to
come back to Colonial Cafe
History and Mission of Colonial Cafe
Mission Statement:
To be the BEST family restaurant by
exceeding guest expectations with:
•
Great Service
•
Fresh, Quality Food
•
Fun, Clean Atmosphere
Cherry System and Training
•
Overview of the Cherry System
–
Review the Basics of WOW!
–
10 Steps of Service
–
Greeter
–
Training Days
•
Training Schedule and Certified Trainer (CT)
assignment
Growth and Development
•
Promote from within
is our preference! What’s next is up
to you!
–
Certified Trainer is where to start.
–
Manager on Duty is your next step
–
Restaurant Manager is next.
–
General Manager is the goal!
Company Chain of Command
•
Director of Scoopin’ Fun –
Tom Anderson
•
President –
Clinton Anderson
•
Director of Operations –
Rick Rittgarn
•
Cafe General Manager (GM)
•
Cafe Restaurant Manager
–
Guest Service Manager (GSM)
–
Culinary Manager (CM)
•
Cafe Manager on Duty (MOD)
•
Cafe Certified Trainer (CT)
Job Expectations
•
Every job has specific expectations, to be outlined in
your training
•
Open Every Day (except Thanksgiving and Christmas)
•
Pay Day every other Friday (direct deposit)
•
Mystery Shopper Reports 90% or better
•
SOS (Speed of Service) Reports 90% or better
•
Comment Cards/Contact Us/Social Media
Happy Guests!
•
A Happy Guest tells
one
person!
•
An Unhappy Guest tells
ten
!
•
Put Colonial in your guests’
Mental Rolodex.
•
Word-of-mouth advertising.
•
“Great service is never having to
ask for anything!”
The Guest is
Always
Right
And when he or she is not,
He or she is still the guest.
•
The guest is the reason we are here!
•
The guest deserves our most courteous, Cherry
System service.
•
Complaints are our
opportunity
to win over a
guest!
•
Always follow LAST-NV procedure!
Why is it so Important?
•
The guest pays all our bills!
•
Dissatisfied guests may or may not complain,
but they won’t likely return.
Human Resources and Safety
•
Sexual Harassment
•
Safety and Sanitation
•
Lifting
•
Broken glass and
plate bucket
•
Cutting glove
Alley Rally
•
5 Points:
–
Feature Item
–
10 Steps of Service
–
Cleaning Focus
–
Contest
–
SOP Changes
•
Safety Captain
You & Colonial Employee Handbook
•
Use of this handbook
•
Employee Benefits
–
Health and dental after 90 days when averaging 30
hours/week
–
Vacation time after 1 year when averaging 30 hours/week
–
401(k) and 401(k) match after 1 year and 1000 hours of
service
–
EAP (Employee Assistance Program) through Tri-City
Services
You & Colonial Employee Handbook
•
Employee Relations
•
Drug-Free workplace (random drug testing)
•
Open Door Policy (give HR card) – chain of
command: Restaurant Manager → General
Manager → Director of Operations or Human
Resources → President
•
Rules of Conduct and General Policies
You & Colonial Employee Handbook
•
Sick/late Policy
–
Must give 4 hours notice!
–
You must personally make the call and talk to the Manager
on Duty!
–
Must make every attempt to cover your shift!
•
Time off requests
–
Are just that – a request!
–
Must be balanced with the needs of the business!
–
Should be turned in at least two to three weeks in
advance!
You & Colonial Employee Handbook
•
Where to park
•
Telephone usage: No cell phones – Cafe Phone
•
Personal belongings
•
Show up on time, in uniform, and ready to work!
•
Availability of at least 3 shifts (2 on weekend)
•
Shift changes must have approval of the manager
working the shift!
You & Colonial Employee Handbook
•
Employee meal policy
–
50% off on duty
–
20% off when visiting (up to 6 people)
–
Off-duty visits are regarded as guests
–
Employees pay 100% when meal
procedure is not followed
Progressive Discipline
•
CEPR – Corrective Employee Performance
Review
•
For most violations of the rules, a warning will
be issued on the first incident.
•
For some violations, terminations could occur
at the first incident.
•
See You & Colonial
$1 Welcome to the Restaurant
Business
•
Dollar in change kit
•
Cost of utensils, glassware, & etc.
•
Every Penny Counts!
•
Success is doing 100 things right every day!
•
It takes a team with great focus; we must
have your help!
What Does Doing Business Cost?
This dollar represents
every dollar we take in!
•
31 cents
to pay for the food our vendors supply
•
31 cents
to pay our team members
•
11 cents
to pay for operational costs – chemicals,
plates, paper, repairs, uniforms, computers,
silverware, carpet cleaning, and many others
That’s Not All!
•
10 cents
to pay for rent, insurance,
depreciation, and corporate fees to keep our
office open
•
7 cents
to pay for utilities – electric, gas,
phone, water, light bulbs, and disposal fees
•
6 cents
to pay for advertising – local and
corporate
Now It’s Profit Time!
•
What do you have left?
•
4 cents!!!
•
Every food and drink item must be
ticketed to provide our management
with accurate cost of goods and
figures to work with
•
Every penny counts!
•
We need your help! This is your job!
Cafe Tour & Meet the Team
•
Time to check out the Cafe and meet the
Team!
•
Wash your Hands – Demo
•
Notice
all team members’
uniforms and name tags
representing the Colonial
Image at all times.
Welcome to the Team!
•
Now is the time to meet your CT and start
your training!
•
We’re glad you’re here!
•
You are the most important person on our
team!
•
Any questions?
•
Let’s get started!
Explore the comprehensive orientation agenda at Colonial Cafe, covering essential topics such as company history, mission, job expectations, benefits, and training. Learn about the Cherry System, growth opportunities, and the company's commitment to providing excellent service and quality food. Get ready to embark on a rewarding journey with Colonial Cafe!
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Presentation Transcript
Welcome to Orientation
Introductions What you should have already completed: I-9 & W-4 Availability Worksheet Completed Application Completed Employee Folder Completed reading You & Colonial Handbook Completed reading To Go Menu Completed reading Basics of WOW! Module
What you should have with you today: Basics of WOW! Module Name tag Dressed in uniform (review policy) Pen SMILE
Todays Orientation Agenda History and Mission of Colonial Cafe Company Chain of Command Cherry System Job Expectations Benefits Sexual Harassment Safety Lifting & carrying; Slips, trips, & falls
Todays Orientation Agenda Washing hands demo $1 Welcome to the Restaurant Business Game Training Schedule LAST-NV Cafe Tour and Introductions
History and Mission of Colonial Cafe Simon Anderson 1901 Story Current Operations 7 locations: St. Charles East, St. Charles West, Aurora, Naperville, Elgin, Algonquin, Crystal Lake Our Goal: That every guest leaves wanting to come back to Colonial Cafe
History and Mission of Colonial Cafe Mission Statement: To be the BEST family restaurant by exceeding guest expectations with: Great Service Fresh, Quality Food Fun, Clean Atmosphere
Cherry System and Training Overview of the Cherry System Review the Basics of WOW! 10 Steps of Service Greeter Training Days Training Schedule and Certified Trainer (CT) assignment
Growth and Development Promote from within is our preference! What s next is up to you! Certified Trainer is where to start. Manager on Duty is your next step Restaurant Manager is next. General Manager is the goal!
Company Chain of Command Director of Scoopin Fun Tom Anderson President Clinton Anderson Director of Operations Rick Rittgarn Cafe General Manager (GM) Cafe Restaurant Manager Guest Service Manager (GSM) Culinary Manager (CM) Cafe Manager on Duty (MOD) Cafe Certified Trainer (CT)
Job Expectations Every job has specific expectations, to be outlined in your training Open Every Day (except Thanksgiving and Christmas) Pay Day every other Friday (direct deposit) Mystery Shopper Reports 90% or better SOS (Speed of Service) Reports 90% or better Comment Cards/Contact Us/Social Media
Happy Guests! A Happy Guest tells one person! An Unhappy Guest tells ten! Put Colonial in your guests Mental Rolodex. Word-of-mouth advertising. Great service is never having to ask for anything!
The Guest is Always Right And when he or she is not, He or she is still the guest. The guest is the reason we are here! The guest deserves our most courteous, Cherry System service. Complaints are our opportunity to win over a guest! Always follow LAST-NV procedure!
Why is it so Important? The guest pays all our bills! Dissatisfied guests may or may not complain, but they won t likely return.
Human Resources and Safety Sexual Harassment Safety and Sanitation Lifting Broken glass and plate bucket Cutting glove
Alley Rally 5 Points: Feature Item 10 Steps of Service Cleaning Focus Contest SOP Changes Safety Captain
You & Colonial Employee Handbook Use of this handbook Employee Benefits Health and dental after 90 days when averaging 30 hours/week Vacation time after 1 year when averaging 30 hours/week 401(k) and 401(k) match after 1 year and 1000 hours of service EAP (Employee Assistance Program) through Tri-City Services
You & Colonial Employee Handbook Employee Relations Drug-Free workplace (random drug testing) Open Door Policy (give HR card) chain of command: Restaurant Manager General Manager Director of Operations or Human Resources President Rules of Conduct and General Policies
You & Colonial Employee Handbook Sick/late Policy Must give 4 hours notice! You must personally make the call and talk to the Manager on Duty! Must make every attempt to cover your shift! Time off requests Are just that a request! Must be balanced with the needs of the business! Should be turned in at least two to three weeks in advance!
You & Colonial Employee Handbook Where to park Telephone usage: No cell phones Cafe Phone Personal belongings Show up on time, in uniform, and ready to work! Availability of at least 3 shifts (2 on weekend) Shift changes must have approval of the manager working the shift!
You & Colonial Employee Handbook Employee meal policy 50% off on duty 20% off when visiting (up to 6 people) Off-duty visits are regarded as guests Employees pay 100% when meal procedure is not followed
Progressive Discipline CEPR Corrective Employee Performance Review For most violations of the rules, a warning will be issued on the first incident. For some violations, terminations could occur at the first incident. See You & Colonial
$1 Welcome to the Restaurant Business Dollar in change kit Cost of utensils, glassware, & etc. Every Penny Counts! Success is doing 100 things right every day! It takes a team with great focus; we must have your help!
What Does Doing Business Cost? This dollar represents every dollar we take in! 31 cents to pay for the food our vendors supply 31 cents to pay our team members 11 cents to pay for operational costs chemicals, plates, paper, repairs, uniforms, computers, silverware, carpet cleaning, and many others
Thats Not All! 10 cents to pay for rent, insurance, depreciation, and corporate fees to keep our office open 7 cents to pay for utilities electric, gas, phone, water, light bulbs, and disposal fees 6 cents to pay for advertising local and corporate
Now Its Profit Time! What do you have left? 4 cents!!! Every food and drink item must be ticketed to provide our management with accurate cost of goods and figures to work with Every penny counts! We need your help! This is your job!
Cafe Tour & Meet the Team Time to check out the Cafe and meet the Team! Wash your Hands Demo Notice all team members uniforms and name tags representing the Colonial Image at all times.
Welcome to the Team! Now is the time to meet your CT and start your training! We re glad you re here! You are the most important person on our team! Any questions? Let s get started!
