Values, Beliefs, and Personal Values in Everyday Life

 
Person Centred Care
 
Rozi Hamilton
Lead Nurse for Practice Education, ELFT London
Community Nursing Services.
Newham Training Hub Nursing Collaborative Nurse Adviser
 2021
 
Whether or not we are aware of it, we all live
our everyday lives by a set of values that shape
how we think and react.
 
Values are beliefs and ideas about how people
should behave which have been formed by our
childhoods, families, backgrounds, cultures,
religions and relationships.
 
 
Behaviour
 
how you act
Beliefs
Ideas you hold to be true
Values
What’s important to you
Attitude
How you think about and
approach a situation
 
What is a belief?
 
A belief is an idea that a person holds to be 
true
.
 
A person can base a belief upon 
certainties
 (e.g. mathematical principles),
probabilities
 or matters of 
faith
.
 
A belief can come from different sources, including:
a person’s own 
experiences
 or 
experiments
, the acceptance of 
cultural
 and
societal 
norms (e.g. religion), 
what other people say 
(e.g.education or
mentoring).
 
A potential belief sits with the person until they accept it as truth, and adopt it as
part of their individual belief system.
 
Each person evaluates and seeks sound reasons or evidence for these potential
beliefs in their own way.
 
Once a person accepts a belief as a truth they are willing to 
defend
, it can be said
to form part of their belief system.
 
What are your beliefs?
What do you hold to be true?
beliefs
culture
education
faith
experience
mentors
 
What is a personal value?
 
Values are 
stable long-lasting beliefs 
about 
what is important to a
person
. They become 
standards 
by which people order their lives
and make their choices.
 
A 
belief will develop into a value 
when the person’s commitment to
it grows and they see it as being important.
 
It is possible to categorise beliefs into different types of values –
examples include values that relate to happiness, wealth, career
success or family.
 
A person must be able to articulate their values in order to make
clear, rational, responsible and consistent decisions
.
 
What are your values?
What is important to you?
Values
Happiness
Wealth
Career
success
Family
 
Achievement
 
    
 
Appreciation
   
accountability
Change and Variety 
 
    
 
competition
  
                
 
Close relationships
competence 
 
                     commitment
   
compassion
Compromise
  
confidence
    
courage
Common ground
  
courtesy
    
dedication
co-operation 
  
Creativity
  
    
 
 
 
Decisiveness
democracy
  
    
 
Decency
    
Ethical practice
Dignity
   
do your part
   
education
Encouragement
  
hard work
    
hope
Excellence
  
    
 
equality
    
 Fun/enjoyment
Friendships 
  
Helping others
 
      
 
                
 
harmony
Honesty
   
individuality
   
determination
Inclusion
   
justice
    
kindness
Independence 
 
    
 
Influencing others                
  
 Integrity
Intellectual status
 
     
 
Involvement
   
 knowledge
Leadership
  
     
 
loyalty                       
   
market position
Learning 
   
listening
    
making a difference
Meaningful work
  
personal growth
   
Power & authority
Public service
  
Recognition
  
    
 
Reputation
Responsibility
  
quality
    
respect
Security
   
Status
    
support
Opportunity
  
passion
    
perseverance
Caring
   
teamwork
    
trust
Unity
   
efficiency
    
politeness
 
 
What is an attitude?
 
Attitudes are the mental dispositions people have towards others and the current
circumstances before making decisions that result in behaviour.
 
People primarily form their attitudes from underlying values and beliefs.
 
However, factors which may not have been internalised as beliefs and values can still
influence a person’s attitudes at the point of decision-making. Typical influences include
the desire to please, political correctness, convenience, peer pressure and psychological
stressors.
 
Can you think of a time this has happened to you?
 
The potential for these influences to sway attitudes will be greater if the person has not
clearly thought through their beliefs and values. This process includes considering the
principles by which they might reconcile or prioritise competing values.
 
A lack of self-awareness or critical insight, or the presence of ambivalence or uncertainty
about values can lead to a less rational attitude to choices and ultimately to undesirable
behaviour.
How do your beliefs and values affect
your attitude to people and to work?
 
How can people tell this?
 
 
Core Values in Health and Social Care
 
What are they?
 
Alongside legislation such as the Care Act (2014) there are guiding principles on how care
is delivered.  Whilst we each have our own values there are values which are important
for working in health and social care.
 
Six values are now recognised as applying to health and social care workers. These are
known as ‘The 6 Cs’:
 
Care: 
having someone’s best interests at heart and doing what you can to maintain or
improve their wellbeing; maintaining their privacy and dignity
 
Compassion: 
being able to feel for someone, to understand them and their situation , treat
them with respect and dignity and maintaining their rights as individuals
 
Competence: 
to understand what someone needs and have the knowledge and skills to
provide it
 
Communication: 
to listen carefully but also be able to speak and act in a way that the
person can understand
 
Courage: 
not to have fear to try out new things or to say if you are concerned about
anything
 
Commitment: 
dedication to providing care and support but also understanding the
responsibility you have as a worker
 
Another way of looking at the 6 Cs is that each individual must be placed at
the centre of their care and support. It must fit the individual, rather than the
individual being made to fit existing routines or ways of doing things.
 
People are unique – every person has got their own needs which are different
from everybody else’s
 
This is known as person centred working. Person centred values tell you how
to work in a person centred way.
 
Person centred values are the guiding principles that help to put
the interests of the individual receiving care or support at the
centre of everything we do.
The person is at the centre
If someone is in the centre of something, they are the most
important person. This means that other people cannot be more
powerful or make decisions about the person's life that they do not
agree with.
 
Person
 
Centred Values
This means carrying out your role in a way that 
respects
 the people you work with
so that they can live the life that 
they choose
 
This should not be any different from what you would want or expect should you
need care and support.
 
Always 
be aware of the individual person
 that you are providing the service for.
 
You may see these values expressed in the following way
: individuality,
independence, privacy, partnership, choice, dignity, respect, rights, equality and
diversity, confidentiality
(
standards for care)
 
In the course of your work you may come across the term ‘personalisation’.
Personalisation is about enabling people to be more in control of the services they
receive.
Promoting person-centred values in everyday work
Person-centred support  is about 
valuing and
respecting  the person 
who is being supported,
tailoring our care to the needs of the person we are
caring for.
 
What sort of care you would like
to receive?
 
 
 
I want the people who care for me to:
Comments from people who are being supported in health and social care
Be polite to
me and my
family
Be careful
not to
embarrass
me
Help me do as
much as I
safely can for
myself
Most important of all, I want the people who care for me to
ask me how I want to be cared for and listen to me when I tell
them
If the people who care for me cannot look after me in the way I
want, then I hope they will explain why not and
find another way to care for me that I am happy with
Let me be alone
when I want
Share what they know
about me only with people
who need to know.
 
Person centred planning is used in social care and has four key rules:
1. The belief that an individual can plan for
themselves. 
The focus needs to be on their
strengths and abilities
; for example, an
individual who wants to make their own
decision about which mobility aids they
would like to use to support them to walk
short distances rather than use their
wheelchair.
 
2. The care plan is written in the first person to
make clear that it is the individual who owns it;
for example ‘I would like to try a walking frame
when I am moving around the house and for
short distances outside rather than using my
wheelchair’.
 
3. The individual has as much control
as possible over the choices they can
make; for example, the individual is
supported to try to use the walking
frame.
 
4. 
The plan is there to make the
individual’s life better, not to fit them
into an existing service
. For example,
the frame that is sourced is best for
them within the resources available or
they are able to find a frame from
somewhere else if necessary.
 
Peter is 78.  He is diabetic which has affected his
eyesight and mobility.  He is very independent
and is the carer for his wife Ellen.  They have been
married for 55 years and have no children.  Ellen
has dementia and Peter is finding it increasingly
difficult to care for her.  Peter has accepted carers
to help with the day to day care of Ellen, but still
wants to be involved.
 
How would you make sure you provided person
centred care to Peter and Ellen
Person-centred is about providing care and support that is centred or focused on
the individual and their needs. We are all individual and just because two people
might have the same medical condition, for example, Dementia, it doesn't mean
that they require the same care and support.
 
There are eight person centred values that support person-centred care and
support. These are:
 
   Individuality
   Choice
   Independence
   Privacy
   Dignity
   Rights
   Empowerment
   Partnership
 
 
Privacy and dignity will be covered on a separate day of this course
 
 
 
Individuality
:        Each person has their own identity, needs, wishes, choices, beliefs and
values. ‘One size fits all’ does not work when it comes to providing care and support.
Choice:
                Individuals should always be involved in decisions about their care and
support and be supported to make choices. They should be given information in a way that
they can understand so they can make informed choices. When working with individuals
who cannot express their wants, needs and wishes in words, you must find other ways of
communicating. Additional training and supervision can help you to develop these skills.
 
Independence
:      Promoting an individual’s independence means to look at 
what they can do
for themselves and 
empowering them to do as much as possible for themselves
.  It does not
mean leaving them to cope alone but agreeing the support they need and want.
Allowing the individuals you support to do things for themselves, however small. Don't do
things for them because it is quicker. Support them to do things that they can do or almost
do.    Independence makes people feel in control of their lives and gives them a sense of self-
worth.
Individuals should be allowed and supported to make their own choices. Care and support
needs should be tailored to suit each individual. This shows respect by preserving the
individual's dignity and individuality. Their personal beliefs should be respected
Partnership: 
 
 
    working in partnership with others is essential to person-centred care and
support.  You work in partnership when you involve the individual and their family and
work alongside other workers.
The key to a successful partnership is good communication and trust; valuing and
respecting what others have to say, sharing appropriate information and putting the
individual’s best interests at the centre of everything that is being done
Rights
:         The Human Rights Act 1998 is the main legislation that sets out the rights of
people in the UK. You have the right to speak your mind and be kept safe from harm, as
well as the right to respect, dignity and equality.
You should make sure an individual’s rights are respected, not only by yourself but by other
people involved in their care. Individuals you care for should continue to have the same
rights as when they were living independently - the right to say no, the right to have a
relationship and the right to have a say about how they are supported.
They have a right to choose what they eat and when, how they dress and when. They have
the right to choose their friends and what they want to do with their time.
You may have to make changes to take an individual's rights into account. You may have to
balance an individual's rights against your responsibilities and consider if either the
individual or yourself are at risk.
 
Empowerment
       means to give the individual you care for the confidence, voice and
power to speak out on their own behalf and to feel in control of their actions.
 
Respect: - This is showing an individual you will support them in what they
believe is important, whatever their age, culture, disability, gender, belief or
sexual orientation.
 
You should never ignore the individuals you are supporting and should always
include them in the conversation, irrespective of the subject. You should be
careful not to use a term of endearment, without asking the individual what they
would like to be called. Some people dislike terms of endearment, others will
approve, either way, you can never assume it is acceptable and it is essential to
check.
 
   Your role is to help people choose the way their
care needs are met and to help them plan for the
longer term.
 
People’s choices will be different depending on the
types of tasks you are doing together and their
abilities.
 
If a person makes a decision that you feel is risky,
discuss your concerns with them (and your
manager/supervisor), and if possible support them
to understand the risks.
To provide care and support that respects the
individual’s wishes, needs and preferences, you will
need to find out what you can about them depending
on your workplace. Taking time to find out about their
personal history by talking with them or reading any
information you have will give you a deeper insight into
their likes and dislikes. This will help the care plan to be
put together with them.
Questions
?
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Our values and beliefs shape how we think, act, and make decisions in everyday life. Whether conscious or not, they influence our behavior and attitudes. This article explores the definitions and importance of beliefs, values, and personal values, highlighting how they impact individual decision-making. It also touches on the sources of beliefs and the process of transforming beliefs into personal values.

  • Values
  • Beliefs
  • Personal Values
  • Decision-making
  • Everyday Life

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  1. Person Centred Care Rozi Hamilton Lead Nurse for Practice Education, ELFT London Community Nursing Services. Newham Training Hub Nursing Collaborative Nurse Adviser 2021

  2. Whether or not we are aware of it, we all live our everyday lives by a set of values that shape how we think and react. Values are beliefs and ideas about how people should behave which have been formed by our childhoods, families, backgrounds, cultures, religions and relationships.

  3. Behaviour how you act Attitude How you think about and approach a situation Values What s important to you Beliefs Ideas you hold to be true

  4. What is a belief? A belief is an idea that a person holds to be true. A person can base a belief upon certainties (e.g. mathematical principles), probabilities or matters of faith. A belief can come from different sources, including: a person s own experiences or experiments, the acceptance of cultural and societal norms (e.g. religion), what other people say (e.g.education or mentoring). A potential belief sits with the person until they accept it as truth, and adopt it as part of their individual belief system. Each person evaluates and seeks sound reasons or evidence for these potential beliefs in their own way. Once a person accepts a belief as a truth they are willing to defend, it can be said to form part of their belief system.

  5. What are your beliefs? What do you hold to be true? mentors culture beliefs faith experience education

  6. What is a personal value? Values are stable long-lasting beliefs about what is important to a person. They become standards by which people order their lives and make their choices. A belief will develop into a value when the person s commitment to it grows and they see it as being important. It is possible to categorise beliefs into different types of values examples include values that relate to happiness, wealth, career success or family. A person must be able to articulate their values in order to make clear, rational, responsible and consistent decisions.

  7. What are your values? What is important to you? Happiness Family Values Career success Wealth

  8. Achievement Change and Variety competence Compromise Common ground co-operation democracy Dignity Encouragement Excellence Friendships Honesty Inclusion Independence Intellectual status Leadership Learning Meaningful work Public service Responsibility Security Opportunity Caring Unity commitment confidence courtesy Creativity Decency do your part hard work equality Helping others individuality justice Influencing others Involvement loyalty listening personal growth Recognition quality Status passion teamwork efficiency Appreciation competition Close relationships compassion courage dedication Decisiveness Ethical practice education hope Fun/enjoyment harmony determination kindness Integrity knowledge market position making a difference Power & authority Reputation respect support perseverance trust politeness accountability

  9. What is an attitude? Attitudes are the mental dispositions people have towards others and the current circumstances before making decisions that result in behaviour. People primarily form their attitudes from underlying values and beliefs. However, factors which may not have been internalised as beliefs and values can still influence a person s attitudes at the point of decision-making. Typical influences include the desire to please, political correctness, convenience, peer pressure and psychological stressors. Can you think of a time this has happened to you? The potential for these influences to sway attitudes will be greater if the person has not clearly thought through their beliefs and values. This process includes considering the principles by which they might reconcile or prioritise competing values. A lack of self-awareness or critical insight, or the presence of ambivalence or uncertainty about values can lead to a less rational attitude to choices and ultimately to undesirable behaviour.

  10. How do your beliefs and values affect your attitude to people and to work? How can people tell this?

  11. Core Values in Health and Social Care What are they?

  12. Alongside legislation such as the Care Act (2014) there are guiding principles on how care is delivered. Whilst we each have our own values there are values which are important for working in health and social care. Six values are now recognised as applying to health and social care workers. These are known as The 6 Cs : Care: having someone s best interests at heart and doing what you can to maintain or improve their wellbeing; maintaining their privacy and dignity Compassion: being able to feel for someone, to understand them and their situation , treat them with respect and dignity and maintaining their rights as individuals Competence: to understand what someone needs and have the knowledge and skills to provide it Communication: to listen carefully but also be able to speak and act in a way that the person can understand Courage: not to have fear to try out new things or to say if you are concerned about anything Commitment: dedication to providing care and support but also understanding the responsibility you have as a worker

  13. Another way of looking at the 6 Cs is that each individual must be placed at the centre of their care and support. It must fit the individual, rather than the individual being made to fit existing routines or ways of doing things. People are unique every person has got their own needs which are different from everybody else s This is known as person centred working. Person centred values tell you how to work in a person centred way. Person centred values are the guiding principles that help to put the interests of the individual receiving care or support at the centre of everything we do. The person is at the centre If someone is in the centre of something, they are the most important person. This means that other people cannot be more powerful or make decisions about the person's life that they do not agree with.

  14. PersonCentred Values

  15. Promoting person-centred values in everyday work This means carrying out your role in a way that respects the people you work with so that they can live the life that they choose This should not be any different from what you would want or expect should you need care and support. Always be aware of the individual person that you are providing the service for. You may see these values expressed in the following way: individuality, independence, privacy, partnership, choice, dignity, respect, rights, equality and diversity, confidentiality (standards for care) In the course of your work you may come across the term personalisation . Personalisation is about enabling people to be more in control of the services they receive.

  16. Person-centred support is about valuing and respecting the person who is being supported, tailoring our care to the needs of the person we are caring for. What sort of care you would like to receive?

  17. I want the people who care for me to: Comments from people who are being supported in health and social care Help me do as much as I safely can for myself Be careful not to embarrass me Be polite to me and my family Share what they know about me only with people who need to know. Let me be alone when I want Most important of all, I want the people who care for me to ask me how I want to be cared for and listen to me when I tell them If the people who care for me cannot look after me in the way I want, then I hope they will explain why not and find another way to care for me that I am happy with

  18. Person centred planning is used in social care and has four key rules: 1. The belief that an individual can plan for themselves. The focus needs to be on their strengths and abilities; for example, an individual who wants to make their own decision about which mobility aids they would like to use to support them to walk short distances rather than use their wheelchair. 3. The individual has as much control as possible over the choices they can make; for example, the individual is supported to try to use the walking frame. 2. The care plan is written in the first person to make clear that it is the individual who owns it; for example I would like to try a walking frame when I am moving around the house and for short distances outside rather than using my wheelchair . 4. The plan is there to make the individual s life better, not to fit them into an existing service. For example, the frame that is sourced is best for them within the resources available or they are able to find a frame from somewhere else if necessary.

  19. Peter is 78. He is diabetic which has affected his eyesight and mobility. He is very independent and is the carer for his wife Ellen. They have been married for 55 years and have no children. Ellen has dementia and Peter is finding it increasingly difficult to care for her. Peter has accepted carers to help with the day to day care of Ellen, but still wants to be involved. How would you make sure you provided person centred care to Peter and Ellen

  20. Person-centred is about providing care and support that is centred or focused on the individual and their needs. We are all individual and just because two people might have the same medical condition, for example, Dementia, it doesn't mean that they require the same care and support. There are eight person centred values that support person-centred care and support. These are: Individuality Choice Independence Privacy Dignity Rights Empowerment Partnership Privacy and dignity will be covered on a separate day of this course

  21. Individuality: Each person has their own identity, needs, wishes, choices, beliefs and values. One size fits all does not work when it comes to providing care and support. Individuals should be allowed and supported to make their own choices. Care and support needs should be tailored to suit each individual. This shows respect by preserving the individual's dignity and individuality. Their personal beliefs should be respected Choice: Individuals should always be involved in decisions about their care and support and be supported to make choices. They should be given information in a way that they can understand so they can make informed choices. When working with individuals who cannot express their wants, needs and wishes in words, you must find other ways of communicating. Additional training and supervision can help you to develop these skills. Independence: Promoting an individual s independence means to look at what they can do for themselves and empowering them to do as much as possible for themselves. It does not mean leaving them to cope alone but agreeing the support they need and want. Allowing the individuals you support to do things for themselves, however small. Don't do things for them because it is quicker. Support them to do things that they can do or almost do. Independence makes people feel in control of their lives and gives them a sense of self- worth.

  22. Partnership: support. You work in partnership when you involve the individual and their family and work alongside other workers. working in partnership with others is essential to person-centred care and The key to a successful partnership is good communication and trust; valuing and respecting what others have to say, sharing appropriate information and putting the individual s best interests at the centre of everything that is being done Empowerment means to give the individual you care for the confidence, voice and power to speak out on their own behalf and to feel in control of their actions. Rights: The Human Rights Act 1998 is the main legislation that sets out the rights of people in the UK. You have the right to speak your mind and be kept safe from harm, as well as the right to respect, dignity and equality. You should make sure an individual s rights are respected, not only by yourself but by other people involved in their care. Individuals you care for should continue to have the same rights as when they were living independently - the right to say no, the right to have a relationship and the right to have a say about how they are supported. They have a right to choose what they eat and when, how they dress and when. They have the right to choose their friends and what they want to do with their time. You may have to make changes to take an individual's rights into account. You may have to balance an individual's rights against your responsibilities and consider if either the individual or yourself are at risk.

  23. Respect: - This is showing an individual you will support them in what they believe is important, whatever their age, culture, disability, gender, belief or sexual orientation. You should never ignore the individuals you are supporting and should always include them in the conversation, irrespective of the subject. You should be careful not to use a term of endearment, without asking the individual what they would like to be called. Some people dislike terms of endearment, others will approve, either way, you can never assume it is acceptable and it is essential to check.

  24. Your role is to help people choose the way their care needs are met and to help them plan for the longer term. People s choices will be different depending on the types of tasks you are doing together and their abilities. If a person makes a decision that you feel is risky, discuss your concerns with them (and your manager/supervisor), and if possible support them to understand the risks.

  25. To provide care and support that respects the individual s wishes, needs and preferences, you will need to find out what you can about them depending on your workplace. Taking time to find out about their personal history by talking with them or reading any information you have will give you a deeper insight into their likes and dislikes. This will help the care plan to be put together with them.

  26. Questions ?

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