Updates and Reports on Telecommunications Relay Board Meeting
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January 15, 2021
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David Bahar
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TAM Finance Director recruitment:
Expected in first half of 2021
Director‘s Report
January 15, 2021
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Director‘s Report
January 15, 2021
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Senior Call Check (SCC) program manager Arnold Eppel has left MDoA.
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Mr. Eppel has been replaced by Peter Tuths.
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Secretary Kramer of MDoA has agreed to share Senior Call Check
program invoices quarterly instead of annually so that TAM can obtain
better insight into SCC program expenditures.
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A meeting with Mr. Tuths is scheduled for the end of January 2021.
Director‘s Report
January 15, 2021
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Director‘s Report
January 15, 2021
Meet Glenn Lockhart, one of our newest GABTR members, representing the Deaf
community. With almost a decade of work experience in TRS—which includes interacting
with TRS users at consumer, industry, and Deaf community events—Glenn hopes to
continue to build on consumer education and engagement and bring his unique
perspective to the Board. In addition to GABTR, Glenn is involved with organizations such
as Telecommunications for the Deaf, Inc (TDI), the Maryland Association of the Deaf
(MDAD), the American Civil Liberties Union (ACLU), and the Association of Governing
Boards (AGB). In his free time, he enjoys reading (especially science fiction), doing
puzzles, and exercising.
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Travis Doughtery
Maryland Relay Manager
travis.doughtery@maryland.gov | 202-753-9119 (VP)
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Maryland Relay Manager Report
January 15, 2021
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When accessing meetings via Zoom, Adobe Connect, or others, RCC
users can now benefit from an integrated captioning experience in
lieu of split-screen viewing.
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This feature can be found at the top of the user’s screen and is
present for the duration of the session. Once the Captionist leaves
the session, this feature becomes unavailable. As such, please be
sure to click the “Print Transcript” button as the meeting is ending.
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Maryland Relay Manager Report
January 15, 2021
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Issues with Carriers
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RTT Revolution Campaign
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Maryland Relay Manager Report
January 15, 2021
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Declining minutes of TTY
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Only around 8% of all CapTel phones in Maryland have been active in the last few months.
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Kevin Steffy
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In the previous quarterly report, we distributed a total of 35 pieces of telecommunications
equipment
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There is a difference of 80 equipment pieces between the previous and current quarters
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Evaluators are still doing the evaluation/re-evaluation/troubleshooting remotely as much as possible.
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Most of the senior and nursing centers still are not allowing evaluators to come in for the assessment
until further notice
MAT Manger Report
January 15, 2021
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Below are the numbers for distributed equipment from October to December 2020
Amplified Phone:
71
Amplified Phone with Amplified Voice Output:
2
Captioned Telephone:
3
Hands-Free Phone:
1
iPad:
37
Synthetic Speech System:
1
Wireless Device:
7
MAT Manger Report
January 15, 2021
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Below are the numbers for distributed equipment by county from October to December 2020
1
Allegany County
7
Anne Arundel County
Baltimore City
39
Baltimore County
43
Carroll County
3
Cecil County
1
Harford County
2
Howard County
3
Montgomery County
2
Prince George’s County
3
St Mary’s County
3
10
Washington County
1
Wicomico County
2
Worcester County
MAT Manger Report
January 15, 2021
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Below are the numbers for distributed equipment from July to December 2020
Amplified Answering Machine:
1
Amplified Phone:
122
Amplified Phone with Amplified Voice Output:
2
Captioned Telephone:
16
Hands-Free Phone:
1
iPad:
55
Memory Dialing Aid:
1
Miscellaneous:
1
Phone Ring Signaler:
1
Synthetic Speech System:
1
Wireless Device:
9
MAT Manger Report
January 15, 2021
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Below are the numbers for distributed equipment by county from July to December 2020
2
Allegany County
14
Anne Arundel County
Baltimore City
58
Baltimore County
64
Carroll County
4
Cecil County
1
Harford County
4
Howard County
5
Montgomery County
6
Prince George’s County
8
St Mary’s County
4
11
Washington County
2
Wicomico County
4
Worcester County
2
Dorchester County
1
Calvert County
Frederick County
9
Queen Anne’s County
2
Talbot County
2
MAT Manger Report
January 15, 2021
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We hosted our first focus group virtual webinar for the Hard of Hearing group on Friday, December
18, 2020.
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Jane Hager and I hosted and ran the webinar with 4 pieces of equipment.
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The 4 pieces of equipment were:
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Pixel 4
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XLC8-GLT
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Quattro Pro 4.0
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mobile alert
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7 out of 10 participants showed up.
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Devaney & Associates, Travis Dougherty, and Latricia Lee helped us run the survey and PowerPoint
presentation. The focus group was successful and I'm looking forward to hosting the second group.
The upcoming focus group will concentrate on a low vision/blind/cognitive impairment audience.
MAT Manger Report
January 15, 2021
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Devaney & Associates, Donna Broadway-Callaman, and I have been working to
revise the MAT application. Donna submitted the MAT application form to AG
Hisham Amin for his review and approval. Hopefully, it will be done and ready
to print as soon as possible.
MAT Manger Report
January 15, 2021
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Donna Broadway-Callaman
Outreach Manager
donnat.broadway-callaman@maryland.gov | 410-582-6158
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We have finished the majority of our rebranding efforts and we are now
focused on updating our website which is currently under DoIT but will be
transitioned to DoD soon. We have made edits to our DoIT website but
will do a full revamp of our website once it is transferred to DoD.
Public Relations & Outreach Report
January 15, 2021
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Advertising
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Webinars
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Mailings
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Virtual events
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Networking/making new contacts
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We are not sure when in person events and large events will resume but
our outreach coordinators continue to work very hard sourcing virtual
outreach opportunities
Public Relations & Outreach Report
January 15, 2021
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Holiday Recap from TAM – photos of staff and holiday message to community updating
current status of office hours/MAT
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Evaluations/outreach, and things to look forward to in the new year
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Update on Real-Time Text – NASRA presentation (?)
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Outreach Webinars – promote their availability, topics, and upcoming dates
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Remote Conference Captioning – how to use it, success stories, update on embedded
captioning on Zoom
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MAT program – Information/summary of the focus groups
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Past sponsorships and community involvement – NAFRE, Beacon, Maryland Library
Association, Maryland Community Action Partnership
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Action Partnership Conference, etc.
Public Relations & Outreach Report
January 15, 2021
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During this quarter: we will continue promoting our webinars, virtual
presentations, virtual events, sponsorships, and networking. As well as our MAT
programs, various MAT outreach and promotion, RCC, and RTT promotion, as
well as completing our rebranding efforts with new videos, and more
promotional items. We will not resume in person outreach until all of the
COVID-19 restrictions are lifted by Governor Hogan.
Public Relations & Outreach Report
January 15, 2021
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Updates
Percent Answered in 10 seconds
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Hamilton Relay Report
January 15, 2021
Percent Answered in 10 seconds
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Hamilton Relay Report
January 15, 2021
Session & Conversation Minutes
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Hamilton Relay Report
January 15, 2021
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Session & Conversation Minutes
Hamilton Relay Report
January 15, 2021
Customer Care Contacts
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Hamilton Relay Report
January 15, 2021
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Customer Care Contacts
Hamilton Relay Report
January 15, 2021
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Outreach Efforts from October to December 2020
Hamilton Relay Report
January 15, 2021
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11 Virtual Exhibits
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36 Meetings
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31 Networking Meetings
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15 Webinars
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The Outreach team has been working with various agencies that
concentrate on empowering people with disabilities to maintain
their independence. Maryland Relay can have an active role in this
goal and the Outreach team continues to identify and share the
benefits and opportunities.
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Rebecca Miller, RTT Outreach Coordinator, began attending the
Maryland 911 Board Meeting
to learn about what’s important to
PSAPs and how RTT plays a role in this environment.
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The Outreach team has been presenting
Statewide webinars
with engaged audiences
. Keep an eye on Social Media to learn
about upcoming webinars.
Hamilton Relay Report
January 15, 2021
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We are making exciting forward progress with RTT and our
communication with stakeholders.
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Hamilton is seeking current graduating high school seniors who
are Deaf, Hard of Hearing, or have a speaking difficulty to apply for
a scholarship. The deadline for applications is
January 30, 2021.
Hamilton Relay Report
January 15, 2021
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T
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January 15, 2021
The Governor's Advisory Board for Telecommunications Relay held a meeting on January 15, 2021, where various updates and reports were shared. Discussions included staffing updates, financial projections, program management changes, and introduction of new board members. Key topics covered financial details, program modifications, and board member profiles.
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Presentation Transcript
Governors Advisory Board for Telecommunications Relay January 15, 2021
Directors Report David Bahar
Staffing Update TAM Finance Director recruitment: Expected in first half of 2021 January 15, 2021 Director s Report
Financial Update FY17 Actuals FY18 Actuals FY19 Actuals FY20 Actuals FY21 Projections $14,404421 $14,229,803 $13,907,802 $13,883,429 Beginning Balance $0 $0 $0 $0 Revenue (Interest) $2,961,097 (@ $0.5/acct) $2,427,978 $2,633,409 $2,868,810 Revenue $3,135,715 $2,749,979 $2,347,288 $2,550,021 Expenditures Beginning BRFA Transfers $0 $0 $0 $0 $14,229,803 $13,907,802 $13,883,429 $14,202,218 Ending Balance January 15, 2021 Director s Report
Senior Call Check Senior Call Check (SCC) program manager Arnold Eppel has left MDoA. Mr. Eppel has been replaced by Peter Tuths. Secretary Kramer of MDoA has agreed to share Senior Call Check program invoices quarterly instead of annually so that TAM can obtain better insight into SCC program expenditures. A meeting with Mr. Tuths is scheduled for the end of January 2021. January 15, 2021 Director s Report
GABTR Update New Member: Glenn Lockhart New Member: Glenn Lockhart Meet Glenn Lockhart, one of our newest GABTR members, representing the Deaf community. With almost a decade of work experience in TRS which includes interacting with TRS users at consumer, industry, and Deaf community events Glenn hopes to continue to build on consumer education and engagement and bring his unique perspective to the Board. In addition to GABTR, Glenn is involved with organizations such as Telecommunications for the Deaf, Inc (TDI), the Maryland Association of the Deaf (MDAD), the American Civil Liberties Union (ACLU), and the Association of Governing Boards (AGB). In his free time, he enjoys reading (especially science fiction), doing puzzles, and exercising. January 15, 2021 Director s Report
Manager Report Travis Doughtery Maryland Relay Manager travis.doughtery@maryland.gov | 202-753-9119 (VP)
RCCs New Features Embedded Captions Embedded Captions When accessing meetings via Zoom, Adobe Connect, or others, RCC users can now benefit from an integrated captioning experience in lieu of split-screen viewing. Print Transcript Print Transcript This feature can be found at the top of the user s screen and is present for the duration of the session. Once the Captionist leaves the session, this feature becomes unavailable. As such, please be sure to click the Print Transcript button as the meeting is ending. January 15, 2021 Maryland Relay Manager Report
RTT Development Updates Issues with Carriers RTT Revolution Campaign January 15, 2021 Maryland Relay Manager Report
Concerns Declining minutes of TTY Only around 8% of all CapTel phones in Maryland have been active in the last few months. TRS Minutes by Month 35000.00 30000.00 Total Session Minutes 25000.00 20000.00 15000.00 10000.00 5000.00 0.00 Jan 2020 Feb 2020 Mar 2020 April 2020 May 2020 June 2020 July 2020 Aug 2020 Sept 2020 Oct 2020 Nov 2020 Dec 2020 Month January 15, 2021 Maryland Relay Manager Report
Manager Report Kevin Steffy
General Updates From October to December 2020, MAT has received 35 new applications 115 pieces of telecommunications equipment 115 pieces of telecommunications equipment 35 new applications and distributed a total of In the previous quarterly report, we distributed a total of 35 pieces of telecommunications equipment There is a difference of 80 equipment pieces between the previous and current quarters Evaluators are still doing the evaluation/re-evaluation/troubleshooting remotely as much as possible. We are still performing our services remotely We are still performing our services remotely to protect the health of our staff and our clients. If we must meet with clients in person as a last resource, it is with the understanding that we must use PPE and ensure that everything is properly sanitized Most of the senior and nursing centers still are not allowing evaluators to come in for the assessment until further notice January 15, 2021 MAT Manger Report
Equipment Update Below are the numbers for distributed equipment from October to December 2020 Amplified Phone: 71 Amplified Phone with Amplified Voice Output: 2 Captioned Telephone: 3 Hands-Free Phone: 1 iPad: 37 Synthetic Speech System: 1 Wireless Device: 7 January 15, 2021 MAT Manger Report
Equipment Update Below are the numbers for distributed equipment by county from October to December 2020 1 3 Allegany County Carroll County 43 Baltimore County 1 Cecil County Baltimore City 39 2 Harford County 10 Washington County 7 Anne Arundel County 2 Montgomery County 3 Howard County 1 Wicomico County 3 Prince George s County 2 Worcester County 3 St Mary s County January 15, 2021 MAT Manger Report
Equipment Update Below are the numbers for distributed equipment from July to December 2020 Amplified Answering Machine: 1 Amplified Phone: 122 Amplified Phone with Amplified Voice Output: 2 Captioned Telephone: 16 Hands-Free Phone: 1 iPad: 55 Memory Dialing Aid: 1 Miscellaneous: 1 Phone Ring Signaler: 1 Synthetic Speech System: 1 Wireless Device: 9 January 15, 2021 MAT Manger Report
Equipment Update Below are the numbers for distributed equipment by county from July to December 2020 2 4 Allegany County Carroll County 64 Baltimore County 1 Cecil County Baltimore City 58 4 Harford County 2 11 Washington County Queen Anne s County 9 2 Frederick County Talbot County 1 6 Montgomery County Calvert County 2 5 Howard County Dorchester County 2 8 Wicomico County Prince George s County 4 4 Worcester County St Mary s County 14 Anne Arundel County January 15, 2021 MAT Manger Report
Focus Groups We hosted our first focus group virtual webinar for the Hard of Hearing group on Friday, December 18, 2020. Jane Hager and I hosted and ran the webinar with 4 pieces of equipment. The 4 pieces of equipment were: Pixel 4 XLC8-GLT Quattro Pro 4.0 mobile alert 7 out of 10 participants showed up. Devaney & Associates, Travis Dougherty, and Latricia Lee helped us run the survey and PowerPoint presentation. The focus group was successful and I'm looking forward to hosting the second group. The upcoming focus group will concentrate on a low vision/blind/cognitive impairment audience. January 15, 2021 MAT Manger Report
MAT Application Form Devaney & Associates, Donna Broadway-Callaman, and I have been working to revise the MAT application. Donna submitted the MAT application form to AG Hisham Amin for his review and approval. Hopefully, it will be done and ready to print as soon as possible. January 15, 2021 MAT Manger Report
Public Relations & Outreach Report Donna Broadway-Callaman Outreach Manager donnat.broadway-callaman@maryland.gov | 410-582-6158
Whats New With Maryland Relay? Rebecca Miller has been successfully trained has hit the ground running with her work on the upcoming RTT webinars and with attending PSAP meetings We have hired four interns to work with all the MAT managers with each of our programs We have finished the majority of our rebranding efforts and we are now focused on updating our website which is currently under DoIT but will be transitioned to DoD soon. We have made edits to our DoIT website but will do a full revamp of our website once it is transferred to DoD. January 15, 2021 Public Relations & Outreach Report
How Maryland Relay is Staying Connected During COVID-19 Advertising Webinars Mailings Virtual events Networking/making new contacts We are not sure when in person events and large events will resume but our outreach coordinators continue to work very hard sourcing virtual outreach opportunities January 15, 2021 Public Relations & Outreach Report
Winter 2021 Newsletter We are currently working on our Winter 2021 newsletter. It does not have a definite release date We are currently working on our Winter 2021 newsletter. It does not have a definite release date but some of the content we are working on includes: but some of the content we are working on includes: Holiday Recap from TAM photos of staff and holiday message to community updating current status of office hours/MAT Evaluations/outreach, and things to look forward to in the new year Update on Real-Time Text NASRA presentation (?) Outreach Webinars promote their availability, topics, and upcoming dates Remote Conference Captioning how to use it, success stories, update on embedded captioning on Zoom MAT program Information/summary of the focus groups Past sponsorships and community involvement NAFRE, Beacon, Maryland Library Association, Maryland Community Action Partnership Action Partnership Conference, etc. January 15, 2021 Public Relations & Outreach Report
Winter 2021 Newsletter During this quarter: we will continue promoting our webinars, virtual presentations, virtual events, sponsorships, and networking. As well as our MAT programs, various MAT outreach and promotion, RCC, and RTT promotion, as well as completing our rebranding efforts with new videos, and more promotional items. We will not resume in person outreach until all of the COVID-19 restrictions are lifted by Governor Hogan. January 15, 2021 Public Relations & Outreach Report
Hamilton Relay Updates
Maryland TRS Percent Answered in 10 seconds January 15, 2021 Hamilton Relay Report
Maryland Captioned Telephone Percent Answered in 10 seconds January 15, 2021 Hamilton Relay Report
Maryland TRS Session & Conversation Minutes January 15, 2021 Hamilton Relay Report
Maryland Captioned Telephone Session & Conversation Minutes January 15, 2021 Hamilton Relay Report
Maryland TRS Customer Care Contacts September October November Technical 0 0 0 General Information 13 10 3 Equipment 3 3 2 Customer Profile 1 1 2 Outreach 0 0 0 Operations Complaints 0 0 0 External Complaints 0 0 0 Wrong Number/Hang up 94 46 48 Compliments/Commendations 0 0 0 Malicious Caller 0 0 0 January 15, 2021 Hamilton Relay Report
Maryland Captioned Telephone Customer Care Contacts September October November Service 0 0 0 Technical 0 0 0 Product 0 0 0 Billing 0 0 0 Setup 0 2 0 Info/Referral/Ed 0 0 0 Other 0 0 0 January 15, 2021 Hamilton Relay Report
Outreach Efforts Outreach Efforts from October to December 2020 11 Virtual Exhibits 36 Meetings 31 Networking Meetings 15 Webinars January 15, 2021 Hamilton Relay Report
Outreach Highlights The Outreach team has been working with various agencies that concentrate on empowering people with disabilities to maintain their independence. Maryland Relay can have an active role in this goal and the Outreach team continues to identify and share the benefits and opportunities. Rebecca Miller, RTT Outreach Coordinator, began attending the Maryland 911 Board Meeting to learn about what s important to PSAPs and how RTT plays a role in this environment. The Outreach team has been presenting Statewide webinars with engaged audiences. Keep an eye on Social Media to learn about upcoming webinars. January 15, 2021 Hamilton Relay Report
Outreach News We are making exciting forward progress with RTT and our communication with stakeholders. Hamilton is seeking current graduating high school seniors who are Deaf, Hard of Hearing, or have a speaking difficulty to apply for a scholarship. The deadline for applications is January 30, 2021. January 15, 2021 Hamilton Relay Report
Thank you! January 15, 2021
