Unemployment Benefits and Resources for Workers
Provides information on unemployment insurance programs, benefits, and resources for workers who lost their jobs or had hours reduced. Discusses the unemployment insurance program, online certification, and filing a claim process. Connects to federal, state, and local resources for employment and training assistance. Includes details on verifying identity, filing claims online, and receiving benefit payments.
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Presentation Transcript
Rapid Response Services and Resources
Purpose Provide information on unemployment benefits and programs. Discuss employment and training assistance programs. Connect to other federal, state, and local resources.
Unemployment Insurance Program Partial income replacement for employees who lost their jobs or had hours reduced due to no fault of their own. Funded by employers at no cost to employees. Weekly benefit amounts range from $40 to $450 based on earnings.
Unemployment Improvements UI OnlineSMis available to certify for benefits, check payment information, reopen an existing claim, and more. EDD is improving its systems to verify identities, process claims, prevent fraud, and reduce the backlog of claims. New unemployment claimants will need to verify their identity through ID.me before they can file a claim online.
Unemployment Insurance Basics: File a Claim Online: Create a Benefit Programs Online login to access UI Online. Claimants may receive a confirmation email within a few days notifying them a UI Online account has been created for them. UI Online technical assistance is available daily from 8 a.m. to 8 p.m. to help with registration and password resets. Phone: Speak to a representative to file a claim: 1-800-300-5616 Fax or Mail: Complete the paper application and submit as directed on the form. Allow additional time for processing.
After a Claim is Filed Important information you will receive from the EDD by mail: Confirmation that your claim was filed. How your weekly benefit amount was computed. Your EDD Customer Account Number that you can use to create your UI Online account. Verify accuracy of your claim and wage information and notify the EDD immediately if the information incorrect. Continue to read, review, and respond to all communication.
How to Certify for Benefits To receive benefits, you must certify for benefits every two weeks by providing eligibility information to the EDD: UI Online : edd.ca.gov/UI_Online This is the fastest way to certify and get paid. Available 24/7. Must register for an account using your EDD Customer Account Number. Most customers are automatically registered and receive a confirmation email. Automatic email reminders when it s time to certify. EDD Tele-CertSM: Call 1-866-333-4606 Must enter or create a four digit PIN to access the system. Mail: Allow extra time for mail delivery and processing.
Get Paid Debit Card A Bank of America Debit Card is mailed once the first payment is made: Allow five business days for mail delivery from Bank of America. Due to unprecedented volume of claims, the card may take a few extra days to arrive. The card is valid for three years from the date of issue and used for Disability Insurance (DI), Paid Family Leave (PFL), and Unemployment Insurance (UI) benefits. Contact Bank of America for replacement card (online or phone) and customer service. Get cash at ATMs or merchants with cash back options. Use the card anywhere Visa is accepted. Set up automatic transfers to any financial institution. Set alerts whenever a deposit is made or when you have a a low balance.
Get Paid Debit Card Dedicated Bank of America customer service available 24/7 at: Online: visaprepaidprocessing.com/eddcard Phone: 1-866-692-9374
Get Paid Debit Card Important: Do not contact Bank of America EDD Debit Card Customer Service under for questions about your claim. Additionally, Bank of America branch offices cannot assist with debit card inquiries except for ATM and teller withdrawals.
Tips to Receive Your Benefits Faster Certify for benefits using UI Online or EDD Tele-Cert. Bookmark the Benefit Programs Online login screen for easy access. Set alerts through Bank of America to notify you when an EDD payment posts to your debit card. Read and respond promptly, if requested, to all EDD communication. Prepare for possible phone interviews to resolve claim issues. Access helpful webpages and educational videos on the EDD website.
Get Connected 24/7 EDD website: edd.ca.gov Information on all EDD programs. UI Online: edd.ca.gov/UI_Online File a new claim*. Certify for benefits. Get payment information. Ask a question about your claim. Update your contact information. UI Self-Service Phone Line: 1-866-333-4606 Certify for benefits using EDD Tele-Cert. Get payment information for your last payment made. Hear general information about the UI program. * Some late night and early morning hours are not available due to scheduled maintenance.
Unemployment Insurance Phone Numbers UI Customer Service: Daily from 8 a.m. to 8 p.m. English and Spanish: 1-800-300-5616 Cantonese: 1-800-547-3506 Mandarin: 1-866-303-0706 Vietnamese: 1-800-547-2058 Deaf and Hard of Hearing: Dial the California Relay Service at 711 and request one of the numbers listed above. Help with UI Online: 1-833-978-2511. Daily from 8 a.m. to 8 p.m. UI Self-Service Line: 1-866-333-4606 available 24/7.
Americas Job Center of CaliforniaSM The America's Job Center of California (AJCC) offers a variety of services that bring employers with job openings and qualified job seekers together at no cost. There are several types of services available at an AJCC: Workforce Innovation and Opportunity Act (WIOA). Trade Adjustment Assistance (TAA) program information.
Americas Job Center of California Career planning. Skills assessment. Workshops. Labor market information. Job fairs and other job matching services. Marketing workers to area employers. Occupational training.
Americas Job Center of California Special services for veterans and youth. Job clubs. Employer recruitments. Training and other resources. CalJOBSSM: caljobs.ca.gov Access to thousands of job openings statewide. Access 24 hours a day, 7 days a week. No fee to use.
Labor Market Information Division The Labor Market Information Division (LMID) regularly collects, analyzes, and publishes information about California s labor market. Also provides economic development and planning information. Types of information available: Occupational profiles and occupation comparisons. Projections of employment for occupations and industries by county. Growth and decline industries in all counties in California. Find additional information on the EDD website: labormarketinfo.edd.ca.gov
State Disability Insurance Program Disability Insurance (DI) is a partial wage replacement for eligible California workers. Paid Family Leave. Cannot collect DI at the same time as UI. Find additional information on the EDD website: edd.ca.gov/disability
Covered California No cost service that connects Californians with brand-name health insurance. Financial help when you buy health insurance from well-known companies. May qualify for a discount on a health plan or get insurance through Medi-Cal.
US Department of Labor Consolidated Omnibus Budget Reconciliation Act (COBRA). Health Insurance Portability and Accountability Act (HIPPA). Employee Retirement Income Security Act (ERISA). Affordable Care Act (ACA). Find additional information on the DOL website: dol.gov. US Department of Labor s Employment Benefits Security Administration: 1-866-444-3272.
The EDD is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
