Understanding Hotel Services and Expressing Opinions
In this lesson, students will learn to identify correct answers to questions about hotel services, write sentences for complaints and apologies, and create descriptive paragraphs about holidays. They will also practice giving opinions on hotel facilities and services, expressing approval or disapproval. Tasks include reading activities and assignments to reinforce learning outcomes. Ministry of Education’s English curriculum for 3rd Intermediate level is followed in this engaging lesson.
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Enjoy your stay! 4d/ Page 46/ 1St Semester 3rd Intermediate
Objectives: At the end of this lesson the student will be able to: - identify correct answers to questions about services of a hotel. - write sentences about complaints and apologies. - write a descriptive paragraph about someone s holiday. _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter - 4d Enjoy your stay!
Identifying correct answers _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter - 4d Enjoy your stay!
Look and read. 3- She is a receptionist. 1- This is a hotel. 4- He is a guest asking for a room. 2- This is a registration desk in a hotel. _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
Look and read. Hotel facilities How do we give an opinion about facilities and services in a hotel and express (dis)approval? We assess them by using questions like: children s playground swimming pool tennis court laundry service sports centre Asking questions Opinion (approval) Opinion (disapproval) 1- What do you think of ? 2- How do you find ? 3- How is ? - It s not fine/ excellent. - It s fine/ excellent. - It s good/ very good. - It s poor/ awful/ disappointing. fast-food snack bar cleaning service For example: Jack: What do you think of the laundry service? Tom: I think it s excellent. babysitting service room service _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
Task 1 _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
5:00 Read the sentences and questions and assign the one which we usually use in a hotel. Put ( ) or ( ). Once you finish, check your answer. 1- You didn t study for the test. Your grade was not good. ( ) 2- You have got a fever. Take 2 aspirin pills every 4 hours. ( ) 3- Can I see the manager? I booked a room 2 weeks ago. ( ) 4- Excuse me, is there a fast food snack bar here? ( ) 5- Exercise before coming to the club. ( ) 6- I would like a double room, please. ( ) 7- I m so terribly sorry. There is no room available tonight. ( ) 8- The room service is too slow. ( ) _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
Task 2 _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
5:00 Read the answers, then match them to their correct questions. - They are asking about a room they booked last week. - The receptionist can t find the booking. - They are angry and exhausted. - They are a family. - They are in the Beauty Hotel. Once you finish, check your answer. 1- Where are they? -------------------------------------------------------------------- 2- What are they doing? They are asking about a room they booked last week. They are in the Beauty Hotel. -------------------------------------------------------------------- 3- What is the problem? -------------------------------------------------------------------- 4- How do they feel? -------------------------------------------------------------------- _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 The receptionist can t find their booking. They are angry and exhausted. English- 3rd Inter-4d Enjoy your stay!
Assessment _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
5:00 Read the dialogue, then answer the questions. Once you finish, check your answer. 1- What are the names of the guests? -------------------------------------- 2- What kind of rooms did they reserve? -------------------------------------- 3- What was the problem? ----------------------------------- the receptionist told them they had reserved a single room. ----------------------------------- ----------------------------------- Their names are Tom and Sara. They reserved a double room. They reserved a double room, but 4- Would the guests like to complain? Why? ---------------------------------------- helped them to have a double room. ---------------------------------------- No, they wouldn t. The receptionist _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
Complaining and apologising _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
Read the sentences in the first part, then the sentences in the second part and find the differences between them. - I would like to complain about the food. - I apologise for the slow room service. - I apologise for the unclean room. - I am sorry for the TV. I will send someone to fix it. - I m sorry for that. I will replace the towels immediately. - I would like to complain about the service. - Excuse me, but there is no water. - Excuse me, but the room is not clean. We use these sentences to respond to complaints. We use these sentences to express our complaints. _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
Task 3 _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
4:00 Read the problems and put a ( ) next to the correct sentence that addresses the problem. Once you finish, check your answers. No clean water Slow room service 1- I called a lot, but you didn t answer fast. I waited for 1 hour. 2- I m sorry for the noise. 1- Excuse me, but the fruit is not fresh. 2- Excuse me, but the water is not clean. 3- I apologise for that. I will send someone to replace the towels. 3- Excuse me, but the TV is not working. No fresh fruit No clean towels 1- I would like to complain about the steak. It s salty. 1- Excuse me, but the blankets are dirty. 2- Excuse me, the apples and bananas are fine, but the vegetables are not. 2- I would like to complain about the noise. 3- I apologise for that. I will send someone to replace the towels. 3- Excuse me, but I need to speak to the manager about the fruit. _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
Assessment _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
6:00 Write a complaint and an apology for each problem. Once you finish, check the suggested answers. The problems The complaints Excuse me, but the fridge is not working. I would like to complain about the water. There is none. Excuse me, but I can t access the internet. The apologies We are sorry. We will get someone to see it. I do apologise. I will change the room for you. We are sorry. We will send someone to see it. The fridge is not working. There is no water in my room. No internet access at all. I would like to complain about the service. I ve waited for 1 hour to have my bags. I do apologise. I will talk to the room service. No bags for 1 hour. *Put a ( ) if you followed the criteria. Criteria Self-assessment I use the correct tense. I spell correctly. I punctuate well. (full-stops, commas, ----) I use capitals. _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
Describing a holiday _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
How do we write about someones holiday? Second Suggested answers Third First We need to answer some questions. What are the questions? 1- Where are you/ the people? They are at the beach. Write a paragraph. It s summertime. A family of three people are in the desert in Emirates. They are on holiday. They are wearing light summer clothes. The father is wearing a t-shirt and shorts and the daughter is wearing a shirt and jeans. The mother is wearing a long skirt and a shirt with long sleeves. The father is riding a camel and the mother is taking photos of desert life. The daughter is chatting with other girls about the beauty of the desert. They look happy. We need to write a paragraph including these answers. ----------------------------------------- 2- What are you/ they wearing? They are wearing summer clothes. ----------------------------------------- 3- Why are you/ they doing? They are swimming and walking. We can take a photo of his/ her/ their holiday and describe it. ----------------------------------------- 4- Why are you/ they there? ---------------------------------------- 5- How do you/ they feel? ---------------------------------------- They are on holiday. They look very happy. _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
Task 4 _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
8:00 Write a paragraph about someone s holiday, use the table below to help you. Once you finish, check the suggested answers. Where the people are. are wearing. doing. 1- a shirt. 2- a t-shirt. 3- a coat 4- jeans. 5- a jacket. 6- a scarf 7- gloves 7- climbing a mountain. What they What there are Why they are there. 1- on holiday. 2- working on a a project. 3- visiting relatives. How they feel. 1- happy. 2- excited. 3- sad. 1- swimming. 2- tasting food. 3- riding a horse. 4- taking photos. 5- visiting the zoo. 6- making a snowman. 1- in a desert in Africa. 2- in Australia. 3- in Salala s valleys. 4- in Denmark. ------------------------------------------------------------------- ------------------------------------------------------------------- ------------------------------------------------------------------- ------------------------------------------------------------------- ------------------------------------------------------------------- ------------------------------------------------------------------- ------------------------------------------------------------------- snowman. They are smiling and look happy. It s wintertime. A family of three people are in Denmark. They are on holiday. They are wearing winter clothes. The father is wearing a coat and the daughter is wearing a wool jacket and jeans. The mother is wearing a scarf and gloves. The father is taking photos of old buildings and the mother is tasting some food. The daughter is making a Remember: write about all points. Answer _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
Assessment _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
15:00 Write a paragraph about someone s holiday. Write about: 1- Where the people are. 2- What they are wearing. 3- What they are doing. 4- Why they are there. 5- How they feel. ------------------------------------------------------------------------- ------------------------------------------------------------------------- ------------------------------------------------------------------------- ------------------------------------------------------------------------- ------------------------------------------------------------------------- ------------------------------------------------------------------------- ------------------------------------------------------------------------- ------------------------------------------------------------------------- ------------------------------------------------------------------------- ------------------------------------------------------------------------- ------------------------------------------------------------------------- ------------------------------------------------------------------------- ------------------------------------------------------------------------- ------------------------------------------------------------------------- *Put a ( ) if you followed the criteria. Criteria Self-assessment I write about all the points. I use the correct tense. I spell correctly. I punctuate well. (full-stops, commas, ----) I use capitals. _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
Model Answer It s summertime. A family of four people are in Australia. They are on holiday. They are wearing light summer clothes. The father is wearing a t-shirt and shorts and the daughter is wearing a shirt, a hat and jeans. The son is wearing a t-shirt, a cap, and trousers. The mother is wearing jeans and a shirt with short sleeves. The father is riding a horse and the mother is taking photos of kangaroos. The daughter and the son are feeding the kangaroos. They look happy. _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
Thank you _________________________________________________________________________________________________________________________________________________ Ministry of Education-2020 English- 3rd Inter-4d Enjoy your stay!
