Trans-Identity Basics: Understanding Gender Roles
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trans identities: the basics
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being a trans library user
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sharing my expertise at Leeds Beckett
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what made this possible
–
how frontline staff can inspire others
–
points for reflection
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World Health Organisation (apps.who.int/gender/whatisgender/en/)
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Interpersonal interactions
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describing customers in the third
person: use gender-neutral language
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avoid ‘Sir’, ‘Madam’ / ‘Ladies and
gentlemen’
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Updating personal details: where do we hold
data that relates to a customer’s gender?
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Updating personal details: where do we hold
data that relates to a customer’s gender?
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think beyond name and gender
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title: do you offer gender-neutral options (Mx)?
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notes on borrower records/old documents
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Gender-neutral toilets
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Inclusive documentation,
policies, forms etc. (‘they’
rather than ‘he/she’)
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Include all letters of LGBT
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Normalise pronoun
requests
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“How can I support you?”
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Contributed to trans policy
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Delivered training sessions
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Asked for advice on trans-inclusive event
management
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Spoke at CSGUK conference and made
contacts
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Consistently asking new staff for
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Seeing the whole person
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Being receptive to offers
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Flexibility and trust: making time for
activities outside of core
responsibilities
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Make staff feel empowered/valued
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They can inspire others:
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realistic, concrete suggestions
–
speaking from experience
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Bridge gap between frontline staff
and other colleagues
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What untapped expertise might your frontline
staff members have?
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different user groups
–
different work environments
•
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How might you use what you’ve learned today
to support your trans customers?
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Fundamentals of transgender identities, distinguishing between sex and gender, and challenging binary gender norms. Learn how to support trans library users with gender-neutral language and confidentiality measures. Enhance frontline staff knowledge to inspire inclusivity in library services.
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Presentation Transcript
Trans-aware library services: inspiring frontline staff Kit Heyam k.heyam@leedsbeckett.ac.uk kitheyam.com/training @krheyam
Outline Trans-aware library services trans identities: the basics being a trans library user Inspiring frontline staff sharing my expertise at Leeds Beckett what made this possible how frontline staff can inspire others points for reflection @krheyam kitheyam.com/training k.heyam@leedsbeckett.ac.uk
Trans identities: the basics "Sex" refers to the biological and physiological characteristics that define men and women. "Gender" refers to the socially constructed roles, behaviours, activities, and attributes that a given society considers appropriate for men and women. World Health Organisation (apps.who.int/gender/whatisgender/en/) @krheyam kitheyam.com/training k.heyam@leedsbeckett.ac.uk
Trans identities: the basics We are assigned male or female at birth not born male or born female These are binary genders: we are generally taught that someone can only be one or the other 1 0 @krheyam kitheyam.com/training k.heyam@leedsbeckett.ac.uk
Trans identities: the basics @krheyam kitheyam.com/training k.heyam@leedsbeckett.ac.uk
Being a trans library user Interpersonal interactions describing customers in the third person: use gender-neutral language avoid Sir , Madam / Ladies and gentlemen manage initial reactions: build confidence and familiarity @krheyam kitheyam.com/training k.heyam@leedsbeckett.ac.uk
Being a trans library user Updating personal details: where do we hold data that relates to a customer s gender? @krheyam kitheyam.com/training k.heyam@leedsbeckett.ac.uk
Being a trans library user Updating personal details: where do we hold data that relates to a customer s gender? think beyond name and gender title: do you offer gender-neutral options (Mx)? notes on borrower records/old documents Think widely and comprehensively to protect confidentiality @krheyam kitheyam.com/training k.heyam@leedsbeckett.ac.uk
Signals of inclusion Gender-neutral toilets Inclusive documentation, policies, forms etc. ( they rather than he/she ) Include all letters of LGBT Normalise pronoun requests T-shirt courtesy of Action for Trans Health: http://www.ebay.co.uk/usr/act4transhealth @krheyam kitheyam.com/training k.heyam@leedsbeckett.ac.uk
Sharing my expertise at Leeds Beckett How can I support you? Contributed to trans policy Delivered training sessions Asked for advice on trans-inclusive event management Spoke at CSGUK conference and made contacts @krheyam kitheyam.com/training k.heyam@leedsbeckett.ac.uk
What made this possible? Consistently asking new staff for advice Seeing the whole person Being receptive to offers Flexibility and trust: making time for activities outside of core responsibilities @krheyam kitheyam.com/training k.heyam@leedsbeckett.ac.uk
Why inspire frontline staff? Make staff feel empowered/valued They can inspire others: realistic, concrete suggestions speaking from experience Bridge gap between frontline staff and other colleagues @krheyam kitheyam.com/training k.heyam@leedsbeckett.ac.uk
Points for reflection What untapped expertise might your frontline staff members have? different user groups different work environments How can you create an environment where they are willing and able to use that expertise? How might you use what you ve learned today to support your trans customers? @krheyam kitheyam.com/training k.heyam@leedsbeckett.ac.uk
Questions? @krheyam kitheyam.com/training k.heyam@leedsbeckett.ac.uk
