The Consumer Protection Act: A Comprehensive Overview
undefined
Miss. Akshada Zurale
CONSUMER
PRO
T
ECTION
ACT
INTRODUCT
I
O
N
O
F
LAW
•
LAW
means
rule
made
by
the authority
for the proper
regulation
of
a
community
or
society
or for
correct conduct
in
life. Law is
different
from an
ACT.
•
It
is
an
Act
of
Parliament,
a
statute
(commonly
called
a
law)
enacted as primary legislation
by a
national
or
sub-national
which
the
parl
i
a
m
en
t
.
I
t
s
e
ts
out
the
m
ain
objec
t
i
v
es
legislation
intended to
achieve.
•
Eg
;
contract act,
consumer
protection act
etc.
What is
Consumer
•
Consumer
refers to any individuals or households that
use
goods and
services generated within the
economy.
•
Consumer is defined as someone
who acquires goods or
services for direct
use
or ownership rather than for resale
or
use in production and
manufacturing.
For
example
,
When
your
father
buys apple
for
you and you
consume them,
your father
as
well
as
yourself are treated
as consumers.
The
same
thing applies to hiring a taxi to go to your
school.
Consumer
Law
•
"MODU"
or
"consumer
law" regulates
private
law
relationships between individual
consumers
and
the
businesses
that sell those goods and
services.
•
IT deal with credit
repair,
debt
repair,
product
safety,
service
and
sales
contracts, bill collector regulation, pricing, utility
turnoffs,
consolidation, personal loans that
may
lead
to bankruptcy and
much
more.
CONCEPT OF
CONSUMER
PROTECTION
•
Consumer
protection
means
safeguarding the interest and
rights of
consumers.
In other
words,
it refers to the
measures
adopted for the protection of
consumers
from unscrupulous
and unethical
malpractices
by the business and to provide
them
speedy
redressal of their
grievances
CONSUMER PROTECTION
ACT
•
The
Consumer Protection
Act,
1986
was enacted
for
better
protection of the interests of
consumers.
•
The
provisions
of the Act
came into
force
with
effect
from 15-
4-87.
•
Consumer Protection Act imposes strict liability
on a
manufacturer,
in case of supply of defective
goods
by
him,
and
a
service
provider,
in
case
of
deficiency
in
rendering
of
its
services.
HISTOR
Y
O
F
CONSUMER
PROTECTION
ACT
•
The act
was
passed in Lok Sabha on 9th
December,1986
and it
came
into force from 1
July
1987. Rajya Sabha passed on 10th
December,
1986 and assented by the
President
of India on
24th
December,
1986 and was published in the Gazette of India on
26th
December,
1986.
FEATUR
E
S
O
F
CONSUMER
PROTECTION
ACT
•
It applies to all goods, services and
unfair
trade
practices
unless specifically
exempted
by the Central
Government.
•
It covers all sectors whether private, public or
co-operative.
•
It provides for
establishment
of
consumer
protection
councils
at the central, state and district levels to
promote
and protect
the rights of
consumers
and a three tier quasijudicial
machinery
to deal with
consumer
grievances and
disputes.
OBJECTIVES
•
To
protect the
consumer
from
abuse.
•
To
provide a venue
for
grievance
/redress.
•
To
ensure a better quality of living by
improving
the quality
of
consumer
products &
services.
IMPORTANC
E
O
F
CONSUMER
PROTECTION
ACT
Importance from
Consumer’s
Point
of view:
•
Unorganised
Consumers
-In developing countries like India,
consumers
are not
organised.Ther
are very few
consumer
organistions
which are working to protect the interest of
consumers. Consumer
protection provides power and rights
to
these
organsation as
these
organisations
can file a case behalf
of
customer.
•
Consumer
Ignorance
-It
spreads awareness so
that
consumer
can know about the various redressal agencies where they
can
approach to protect their
interests.
•
Wide
Spread
Exploitation of
Consumer’s
-There is
lot of
exploitation of
consumers
as
businessmen
use various
unfair
trade
practices
to cheat and exploit
consumers.Consumer
protection provides
safe
guard to
consumers
from such
exploitation.
Importance
from
Businessmen’s
Point
of
View:
•
Businessman Uses
Society’s
Resources-
Businessmen use
the
resources of
society.
They earned profit by supplying goods
and services to the
members
of
society.
They
must
use these
resources for the benefits of
consumers.
•
Social Responsbilities-A
businessman has
social obligations
towards
customer.
It
is
responsbility of
businessmen
to provide
quality goods at reasonable price.
Consumer
protection guides
businessman
to provide social
responsibilities.
•
Government Intervention-
If
businessman
want to
avoid
intervention of
govt.
then they should not involve in
unfair trade
practices. Businessman
should voluntarly
involve in the
activities
which protect the interest of
consumer
•
Consumer is the Purpose
of Business-
The basic
purpose
of
the
business is
to create
more
and
more
customers
and retain them and
businessmen
can
create
more customers
only by
satisfying
the
customers
and
protecting the interest of
consumers.
SCOPE OF
CONSUMER
PROTECTION
ACT
•
Requirements
to
performance,
composition,
contents, design,
construction, finish, packaging
of
a
consumer
product
•
Requirements as
to
kind, class,
grade,
dimensions,
weights,
material
•
Requirements
as
to
the
methods
of
sampling,
tests
and
codes
used
to
check the
quality
of the
products
•
Requirements as
to
precautions
in
storage, transporting
and
packaging
•
Requirements that
a
consumer
product
be marked with
or
accompanied
by clear and
adequate safety warnings
or
instructions,
or
requirements respecting the
form of warning
or
instruc
t
ions
NE
E
D
S
O
F
CONS
U
M
E
R
PROTECTION
ACT
The necessity of adopting
measures
to protect the interest of
consumers
arises
mainly
due to the
helpless
position of
the
consumers.
•
Social
Responsibility-
It
is
the
moral
responsibility of the
business
to serve the
interest of
consumers.
Keeping in line with this principle, it
is
the duty of producers and traders to provide right quality and
quantity of goods at
fair
prices to the
consumers.
•
Increasing
Awareness-
The
consumers
are
becoming more mature
and conscious of
their rights against the
malpractices
by the
business.
There
are
many consumer organisations
and associations
who
are
making
efforts
to build
consumer
awareness
•
Consumer
Satisfaction-
Father of
the
Nation Mahatma Gandhi had once given a
call
to
manufactures and
traders
to
“
treat
your
consumers as
god
”.
Consumers’ satisfaction
is the key to
success of business.
Hence, the
businessmen
should take every step to serve the
interests of
consumers
by providing them quality goods
and
services at reasonable
price.
•
Survival
and
Growth
of
Business-
The business
has
to serve
consumer
interests for their own
survival
and growth.
On
account of globalisation and
increased
competition,
any business
organisation
which
indulges in
malpractices
or
fails
to provide
improved
services
to their
ultimate consumer
shall find it
difficult
to
continue.
•
Principle of
Trusteeship-
Resources
are supplied by the
society.
They are
merely
the
trustees of the resources and, therefore, they should
use
such
resources
effectively for
the
benefit
of the
society,
which
includes the
consumers.
RIGH
T
S
O
F
CONSUMER
•
Right to
Safety
•
Right to
Information
•
Right to
Choice
•
Right to be
Heard
•
Right to Seek
Redressal
•
Right to
Consumer
Education
•
Right to Basic
Needs
•
Right to Healthy
Environment
•
Right
to Safety:
To
be protected against the
marketing
of
goods or the provision of services that are hazardous to
health
and
life.
•
Right
to Information:
To
be protected against dishonest or
misleading
advertising or labeling and the right to be given
the
facts
and
information
needed to
make
an
informed
choice.
•
Right
to
Choice:
To
choose products at
competitive
prices
with
an assurance of satisfactory
quality.
•
Right
to
representation:
To
express
consumer
interests in the
making
and execution of
government
policies.
•
Right
to
Seek
Redress:
To
be
compensated for
misrepresentation,
shoddy goods or unsatisfactory
services.
•
Right
to
Consumer Education:
To
acquire the
knowledge
and skills necessary to be an
informed
customer
•
Right
to Basic
Needs:
which guarantee survival, adequate
food, clothing,
shelter,
health care, education and
sanitation
•
Right
to health
environment:
To
live and
work
in an
environment
which
is
neither threatening nor dangerous
and
which
permits
a life of dignity and
well-being.
CONSUMER
REPONSBILITY
•
Consumer must exercise his
right-
The
consumer
must
select
the product according to his preferences, he
must
file a
complaint
if he
is
not satisfied with the quality of
product.
•
Cautious
Consumer-
The
consumer
should not blindly believe
on the
words
of
seller.
He
must
insist on getting
full
information
on
quality,quantity,utility,price
etc
•
Consumer
must be quality-conscious-
According to this,
consumer himself stops compromising
the quality of product.
While
purchasing the goods or services
consumer
must
look
for quality
marks
such as
ISI
mark,Agmark,ISO,Wool
Mark
etc.
•
Insist on cash
memo-
To
file a
complaint
the
consumer
needs
the evidence of purchase,and cash
memo
is the evidence or
proof that
consumer has
paid for the good or
service.
•
Filling complaints for
the
redressal
of
genuine
grievances-
The
consumer
must
file a
complaint
even for a
small
loss.This
awareness
among consumers will make
the sellers
more
conscious to supply quality
product
.
WAYS
AND
MEANS
•
In India
large
no. of
consumers
are
illiterate
and unaware of
their rights. It
has
to be a social
movement
wherein people
of
all
walks
of life have to play their role. Following are
some
ways
and
means
of
consumer
protection followed in
India:
•
Self Regulation by
Business-
Large
business
houses
have
realised that they can prosper and grow for a long period
of
time
only giving due
importance
to
consumer,
attend the
complaints
of
consumer.
•
Government-
Govt. of India
has framed
a set of
laws
and
legislations
to protect the interest of
consumers
and
most
important
act
framed
by Govt.
is Consumer
Protection
Act
1986
•
Business
Associations
-Various
business
associations such as
Federation
of
Indian
Chamber of
Commerce
and
Industry(FICCI)and Confederation of Indian
Industry(CII)have
framed
a set of code of conducts
which
lay
down
guidelines
for
dealing
with
customers.
•
Consumer
Awareness-
Consumer
must
be well
aware
about
his
rights,responsibilities
and relief available to him under
consumer
protection
act.
•
Consumer
Organisations-
It play an important role
in
educating
consumers
regarding their rights,
duties.
FILING
A
COMPLAINT
Some
Important
Terms
Defined
in
Consumer Protection
Act
Who is a
consumer?
One who
buys goods or hire services for
some
value.
When
or
under
what
circumstance the
complaints
can
be
filed?
False
by
traders and
manufacturers
If goods are
defective
Within what
period
the complaint
can be
filed?
The
complaint
must
be filed within 3
months
of purchase
and if
some
testing of
goods
is required then
within
5
months.
Where
the
complaints
can be
filed?
District
Forum-
the value of goods and
compensation
claim
does not
exceed Rs.20
lakh.
State
Commission-
the value
of
goods or
compensation
is
more
than 20lakh but
does not
exceed
1crore.
National
Commission-it
takes up all cases exceeding
the
value of
Rs.1crore.
Who is not
a
consumer?
The person who obtains goods for
re-sale.
The person who
uses
the goods without the approval of
the
buyer.
The person who obtain goods,
hires
or avails of any
services
without
consideration
SOME RELIEFS OR REMEDIES
TO
CONSUMER
•
Removal
of defects from the
goods.
•
Replacement
of the
goods.
•
Refund
of price
paid.
•
Compensation
of loss or injury
suffered.
•
Removal
of deficiency in
service.
•
Stopping the
sale
of hazardous
goods.
Three
tier
consumer
grievances
machinery
under the
Consumer
Protection
Act,1986 and their
Jurisdiction
•
District
Forum
•
State
Forum
•
National
Forum
DISRICT
FORUM
It consists of a president and two other
members.
The
president
can be a retired or working judge of District Court. They are
appointed by state govt.In 1986,it had
jurisdiction
to entertain
complaints
where the value of
goods
or services does not
exceeds Rs.5,00,000 but
now
the
limit
is raised to Rs.20lakh.
The agency
sends
the goods for testing in lab. If the aggrieved
party
is
not satisfied by the
judgment
of district forum then
they can file an appeal in State
Commission
within 30 days
by
depositing 25000
or
50% of penalty
amount
whichever is
less.
STATE
FORUM
It consists of a president and
two
other
members.
The president
must
be a retired or working judge of high court. They all are
appointed by state govt.In 1986,it had a jurisdiction to
entertain
complaints
when the value of goods or services
exceeds Rs.5lakh but now the
limit is
raised upto
Rs.1crore.The State
Commission
sends the goods
for
testing
in
lab if required. If the upset party
is
not satisfied with the
judgment
then they can file an appeal in National
Commission
within 30 days by depositing Rs.3500 or 50% of penalty
amount
whichever is
less.
NATIONAL
FORUM
It
consists
of
a
president
and four
members
one
of
whom shall
be
women.
They
are
appointed
by Central Govt.In 1986,it
had
jurisdiction
to
entertain
complaints
where the value of goods
or services exceeds Rs.20lakh but now exceeds
Rs.1crore.
.The National
Commission
sends the
goods
if required. If
aggrieved party
is
not satisfied with the
judgment
then
they
can file a
complaint
in
Supreme
Court within 30
days.
ROLE OF
CONSUMER
ORGANISATION
In India there are
about
500
consumer organizations working
in
the
field
of
consumer
protection. The
most
popular
are:
•
Consumer
Guidance Society of
India(Mumbai),Citizen
Action
Group(Mumbai)
•
Consumer
Education and
Research
•
Centre(CERC)Ahmedabad
•
Common
Causes(New
Delhi),Consumer
Unity and
Trust
Society(CUTS).
•
These associations are
performing
following
functions:
•
Bringing out brochures, journals
etc.
•
Spreading
consumer
awareness.
•
Collecting data of
different
products and testing
them.
•
Filing
suits or
complaints
on behalf of
consumers.
•
Educating the
consumers
to help
themselves.
•
Educating
women
regarding
consumerism.
•
Motivating people to
ask
for quality
marks
such
as
ISI
mark,
Agmark
etc.
Consumer protection laws play a vital role in safeguarding the rights of consumers and regulating interactions between consumers and businesses. The Consumer Protection Act, 1986, ensures strict liability for manufacturers and service providers in cases of defective goods or deficient services. This act aims to provide speedy redressal of consumer grievances and promote ethical business practices. Learn more about the history, purpose, and concept of consumer protection in this detailed guide.
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Presentation Transcript
CONSUMER PROTECTION ACT Miss. Akshada Zurale
INTRODUCTION OF LAW LAW means rule made by the authority for the proper regulation of a community or society or for correct conduct in life. Law is different from anACT. It is an Act of Parliament, a statute (commonly called a law) enacted as primary legislation by a national orsub-national parliament. It sets out the main objectives legislation intended to achieve. Eg; contract act, consumer protection actetc. which the
What is Consumer Consumer refers to any individuals or households that use goods and services generated within the economy. Consumer is defined as someone who acquires goods or services for direct use or ownership rather than for resaleor use in production and manufacturing. For example, When your father buys apple for you and you consume them, your father as well as yourself are treated as consumers. The same thing applies to hiring a taxi to go to yourschool.
Consumer Law "MODU" or "consumer law" regulates private law relationships between individual consumers andthe businesses that sell those goods and services. IT deal with credit repair, debt repair, product safety,service and sales contracts, bill collector regulation, pricing, utility turnoffs, consolidation, personal loans that may lead to bankruptcy and much more.
CONCEPT OF CONSUMER PROTECTION Consumer protection means safeguarding the interest and rights of consumers. In other words, it refers to the measures adopted for the protection of consumers from unscrupulous and unethical malpractices by the business and to providethem speedy redressal of their grievances
CONSUMER PROTECTION ACT The Consumer ProtectionAct, 1986 was enacted for better protection of the interests of consumers. The provisions of the Act came into force with effect from 15- 4-87. Consumer Protection Act imposes strict liability on a manufacturer, in case of supply of defective goods by him, and a service provider, in case of deficiency in rendering of its services.
HISTORY OF CONSUMER PROTECTION ACT The act was passed in Lok Sabha on 9th December,1986 and it came into force from 1 July 1987. Rajya Sabha passed on 10th December, 1986 and assented by the President of India on 24th December, 1986 and was published in the Gazette of India on 26th December, 1986.
FEATURES OF CONSUMER PROTECTION ACT It applies to all goods, services and unfair tradepractices unless specifically exempted by the CentralGovernment. It covers all sectors whether private, public orco-operative. It provides for establishment of consumer protection councils at the central, state and district levels to promote and protect the rights of consumers and a three tier quasijudicial machinery to deal with consumer grievances and disputes.
OBJECTIVES To protect the consumer from abuse. To provide a venue for grievance /redress. To ensure a better quality of living by improving the quality of consumer products & services.
IMPORTANCE OF CONSUMER PROTECTION ACT Importance from Consumer s Point of view: Unorganised Consumers-In developing countries like India, consumers are not organised.Ther are very few consumer organistions which are working to protect the interest of consumers. Consumer protection provides power and rights to these organsation as these organisations can file a case behalf of customer.
Consumer Ignorance-It spreads awareness so that consumer can know about the various redressal agencies where they can approach to protect theirinterests. Wide Spread Exploitation of Consumer s-There is lot of exploitation of consumers as businessmen use various unfair trade practices to cheat and exploit consumers.Consumer protection provides safe guard to consumers from such exploitation.
Importance from Businessmens Point of View: Businessman Uses Society s Resources- Businessmen use the resources of society. They earned profit by supplying goods and services to the members of society. They must use these resources for the benefits of consumers. Social Responsbilities-A businessman has social obligations towards customer. It is responsbility of businessmen to provide quality goods at reasonable price. Consumer protection guides businessman to provide social responsibilities.
Government Intervention-If businessman want to avoid intervention of govt. then they should not involve in unfair trade practices. Businessman should voluntarly involve in the activities which protect the interest of consumer Consumer is the Purpose of Business-The basic purpose of the business is to create more and more customers and retain them and businessmen can create more customers only by satisfying the customers and protecting the interest of consumers.
SCOPE OF CONSUMER PROTECTION ACT Requirements to performance, composition, contents, design, construction, finish, packaging of a consumer product Requirements as to kind, class, grade, dimensions, weights, material Requirements as to the methods of sampling, tests and codes used to check the quality of the products Requirements as to precautions in storage, transporting and packaging Requirements that a consumer product be marked with or accompanied by clear and adequate safety warnings or instructions, or requirements respecting the form of warning or instructions
NEEDS OF CONSUMER PROTECTION ACT The necessity of adopting measures to protect the interest of consumers arises mainly due to the helpless position of the consumers. Social Responsibility- It is the moral responsibility of the business to serve the interest of consumers. Keeping in line with this principle, itis the duty of producers and traders to provide right quality and quantity of goods at fair prices to the consumers.
IncreasingAwareness- The consumers are becoming more mature and conscious of their rights against the malpractices by the business. Thereare many consumer organisations and associations who are making efforts to build consumer awareness Consumer Satisfaction- Father of the Nation Mahatma Gandhi had once given a call to manufactures and traders to treat your consumers as god . Consumers satisfaction is the key to success of business. Hence, the businessmen should take every step to serve the interests of consumers by providing them quality goodsand services at reasonable price.
Survival and Growth of Business- The business has to serve consumer interests for their own survival and growth. On account of globalisation and increased competition, any business organisation which indulges in malpractices or fails to provide improved services to their ultimate consumer shall find it difficult to continue. Principle ofTrusteeship- Resources are supplied by the society. They are merely the trustees of the resources and, therefore, they should usesuch resources effectively for the benefit of the society, which includes the consumers.
RIGHTS OF CONSUMER Right to Safety Right to Information Right to Choice Right to be Heard Right to Seek Redressal Right to Consumer Education Right to Basic Needs Right to Healthy Environment
Right to Safety: To be protected against the marketing of goods or the provision of services that are hazardous tohealth and life. Right to Information: To be protected against dishonest or misleading advertising or labeling and the right to be giventhe facts and information needed to make an informed choice. Right to Choice: To choose products at competitive prices with an assurance of satisfactory quality. Right to representation: To express consumer interests in the making and execution of government policies.
Right to Seek Redress: To be compensated for misrepresentation, shoddy goods or unsatisfactory services. Right to Consumer Education: To acquire the knowledge and skills necessary to be an informed customer Right to Basic Needs: which guarantee survival, adequate food, clothing, shelter, health care, education andsanitation Right to health environment: To live and work in an environment which is neither threatening nor dangerousand which permits a life of dignity and well-being.
CONSUMER REPONSBILITY Consumer must exercise his right-The consumer must select the product according to his preferences, he must file a complaint if he is not satisfied with the quality ofproduct. Cautious Consumer-The consumer should not blindly believe on the words of seller. He must insist on getting full information on quality,quantity,utility,priceetc Consumer must be quality-conscious-According to this, consumer himself stops compromising the quality of product. While purchasing the goods or services consumer must look for quality marks such as ISI mark,Agmark,ISO,Wool Mark etc.
Insist on cash memo- To file a complaint the consumer needs the evidence of purchase,and cash memo is the evidence or proof that consumer has paid for the good or service. Filling complaints for the redressal of genuine grievances- The consumer must file a complaint even for a small loss.This awareness among consumers will make the sellers more conscious to supply quality product.
WAYS AND MEANS In India large no. of consumers are illiterate and unaware of their rights. It has to be a social movement wherein peopleof all walks of life have to play their role. Following are some ways and means of consumer protection followed in India: Self Regulation by Business-Large business houses have realised that they can prosper and grow for a long periodof time only giving due importance to consumer, attend the complaints of consumer. Government- Govt. of India has framed a set of laws and legislations to protect the interest of consumers and most important act framed by Govt. is Consumer ProtectionAct 1986
Business Associations-Various business associations such as Federation of Indian Chamber of Commerce and Industry(FICCI)and Confederation of Indian Industry(CII)have framed a set of code of conducts whichlay down guidelines for dealing with customers. Consumer Awareness-Consumer must be well aware about his rights,responsibilities and relief available to him under consumer protection act. Consumer Organisations-It play an important rolein educating consumers regarding their rights, duties.
FILING A COMPLAINT Some Important Terms Defined in Consumer ProtectionAct Who is a consumer? One who buys goods or hire services for some value. When or under what circumstance the complaints can be filed? False by traders and manufacturers If goods are defective Within what period the complaint can be filed? The complaint must be filed within 3 months of purchase and if some testing of goods is required then within 5 months.
Where the complaints can be filed? District Forum- the value of goods and compensation claim does not exceed Rs.20 lakh. State Commission- the value of goods or compensation is more than 20lakh but does not National Commission-it takes up all cases exceedingthe value of Rs.1crore. Who is not a consumer? The person who obtains goods for re-sale. The person who uses the goods without the approval ofthe buyer. The person who obtain goods, hires or avails of anyservices without consideration exceed 1crore.
SOME RELIEFS OR REMEDIES TO CONSUMER Removal of defects from the goods. Replacement of the goods. Refund of price paid. Compensation of loss or injury suffered. Removal of deficiency in service. Stopping the sale of hazardous goods.
Three tier consumer grievances machinery under the Consumer Protection Act,1986 and their Jurisdiction District Forum State Forum National Forum
DISRICT FORUM It consists of a president and two other members. The president can be a retired or working judge of District Court. They are appointed by state govt.In 1986,it had jurisdiction to entertain complaints where the value of goods or services does not exceeds Rs.5,00,000 but now the limit is raised to Rs.20lakh. The agency sends the goods for testing in lab. If the aggrieved party is not satisfied by the judgment of district forum then they can file an appeal in State Commission within 30 daysby depositing 25000 or 50% of penalty amount whichever isless.
STATE FORUM It consists of a president and two other members. must be a retired or working judge of high court. They all are appointed by state govt.In 1986,it had a jurisdiction to entertain complaints when the value of goods or services exceeds Rs.5lakh but now the limit is raised upto Rs.1crore.The State Commission sends the goods for testingin lab if required. If the upset party is not satisfied with the judgment then they can file an appeal in National Commission within 30 days by depositing Rs.3500 or 50% of penalty amount whichever is less. The president
NATIONAL FORUM It consists of a president and four members one of whom shall be women. They are appointed by Central Govt.In 1986,ithad jurisdiction to entertain complaints where the value of goods or services exceeds Rs.20lakh but now exceedsRs.1crore. .The National Commission sends the goods if required. If aggrieved party is not satisfied with the judgment thenthey can file a complaint in Supreme Court within 30 days.
ROLE OF CONSUMER ORGANISATION In India there are about 500 consumer organizations working in the field of consumer protection. The most popularare: Consumer Guidance Society of India(Mumbai),CitizenAction Group(Mumbai) Consumer Education and Research Centre(CERC)Ahmedabad Common Causes(New Delhi),Consumer Unity and Trust Society(CUTS).
These associations are performing following functions: Bringing out brochures, journals etc. Spreading consumer awareness. Collecting data of different products and testingthem. Filing suits or complaints on behalf of consumers. Educating the consumers to help themselves. Educating women regarding consumerism. Motivating people to ask for quality marks such as ISImark, Agmark etc.
