The Consumer Protection Act 2019
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Submitted By
Seminarppt.com
Seminarppt.com
Seminar on
Consumer
Protection Act
2019
SeminarPpt.com
Table Contents
Definition
Introduction
Need for the New Act
Details of the Act
Rights of the Consumer
Provisions of Consumer Rights
Conclusion
2
Definition
The new Consumer Protection Act was
passed by Parliament in 2019. It came into
force in July 2020 and replaced the
Consumer Protection Act, 1986.
3
Introduction
4
Need For the New Act
•
The Digital Age has ushered in a new era of
commerce and digital branding, as well as a
new set of customer expectations.
Digitisation has provided easy access, a large
variety of choices, convenient payment
mechanisms, improved services and
shopping as per convenience.
•
However, there are also associated
challenges related to consumer protection.
●●●
5
Need For the New Act
•
To help address the new set of challenges
faced by consumers in the digital age, the
Indian Parliament passed the landmark
Consumer Protection Bill, 2019 which aims to
provide timely and effective administration
and settlement of consumer disputes.
6
Details of the Act
•
Consumer Protection Act, 2019 is a law to
protect the interests of the consumers. This
Act provides safety to consumers regarding
defective products, dissatisfactory services,
and unfair trade practices.
●●●
7
8
Details of the Act
•
The basic aim of the Consumer Protection
Act, 2019 is to save the rights of the
consumers by establishing authorities for
timely and effective administration and
settlement of consumers’ disputes.
9
Rights of the Consumer
•
Consumers have the right to information
on various aspects of goods and services.
This could be information about the
quantity, quality, purity, potency, price,
and standard of goods or services.
•
To be protected from unfair or restrictive
trade practices.
●●●
10
Rights of the Consumer
•
To be protected from hazardous goods and
services. Right to protection against goods
and services that can be dangerous to life
and property.
•
Consumers have the right to access a variety
of goods and services at competitive prices.
•
Consumers should have the right to
redressal.
11
Provisions of Consumer Act
•
As per the Act, a person is called a consumer
who avails the services and buys any good for
self-use. Worth to mention that if a person buys
any good or avails any service for resale or
commercial purposes, he/she is not considered
a consumer.
•
This definition covers all types of transactions
i.e. offline and online through teleshopping,
direct selling or multi-level marketing.
●●●
12
Provisions of Consumer Act
•
The Act proposes the establishment of the
Central Consumer Protection Authority (CCPA)
as a regulatory authority.
•
The CCPA will protect, promote and enforce the
rights of consumers and regulate cases related
to unfair trade practices, misleading
advertisements, and violation of consumer
rights.
●●●
13
Provisions of Consumer Act
CCPA would be given wide-ranging powers.
•
The CCPA will have the right to take suo-moto
actions, recall products, order reimbursement of
the price of goods/services, cancel licenses,
impose penalties and file class-action suits.
•
The CCPA will have an investigation wing to
conduct independent inquiry or investigation
into consumer law violations.
●●●
14
Provisions of Consumer Act
•
The Act has the provision of the
establishment of Consumer Disputes
Redressal Commissions (CDRCs) at the
national, state and district levels to
entertain consumer complaints.
●●●
15
Provisions of Consumer Act
•
As per the notified rules, the State
Commissions will furnish information to
the Central Government on a quarterly
basis on vacancies, disposal, the pendency
of cases and other matters.
●●●
16
Provisions of Consumer Act
The CDRCs will entertain complaints related
to:
•
Overcharging or deceptive charging
•
Unfair or restrictive trade practices
•
Sale of hazardous goods and services
which may be hazardous to life.
•
Sale of defective goods or services
17
18
Conclusion
In order to protect the consumers from
exploitation and to save them from adulterated
and substandard goods and deficient services,
the Consumer Protection Act came into force on
15th April 1986. It was replaced by the
Consumer Protection Act 2019.
19
References
•
Wikipedia.org
•
Google.com
•
Seminarppt.com
•
Studymafia.org
seminarppt.com
The Consumer Protection Act 2019, replacing the 1986 Act, addresses modern consumer challenges in the digital age. It safeguards consumer rights, ensures product/service safety, and aims at effective dispute resolution. Consumers are empowered with rights and protection against unfair trade practices.
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Presentation Transcript
SeminarPpt.com Seminar on Consumer Protection Act 2019 Submitted to: Seminarppt.com Submitted By Seminarppt.com
Table Contents Definition Introduction Need for the New Act Details of the Act Rights of the Consumer Provisions of Consumer Rights Conclusion 2
Definition The new Consumer Protection Act was passed by Parliament in 2019. It came into force in July 2020 and replaced the Consumer Protection Act, 1986. 3
Need For the New Act The Digital Age has ushered in a new era of commerce and digital branding, as well as a new set of customer expectations. Digitisation has provided easy access, a large variety of choices, convenient payment mechanisms, improved services and shopping as per convenience. However, there are also associated challenges related to consumer protection. 5
Need For the New Act To help address the new set of challenges faced by consumers in the digital age, the Indian Parliament passed the landmark Consumer Protection Bill, 2019 which aims to provide timely and effective administration and settlement of consumer disputes. 6
Details of the Act Consumer Protection Act, 2019 is a law to protect the interests of the consumers. This Act provides safety to consumers regarding defective products, dissatisfactory services, and unfair trade practices. 7
Details of the Act The basic aim of the Consumer Protection Act, 2019 is to save the rights of the consumers by establishing authorities for timely and effective administration and settlement of consumers disputes. 9
Rights of the Consumer Consumers have the right to information on various aspects of goods and services. This could be information about the quantity, quality, purity, potency, price, and standard of goods or services. To be protected from unfair or restrictive trade practices. 10
Rights of the Consumer To be protected from hazardous goods and services. Right to protection against goods and services that can be dangerous to life and property. Consumers have the right to access a variety of goods and services at competitive prices. Consumers should have the right to redressal. 11
Provisions of Consumer Act As per the Act, a person is called a consumer who avails the services and buys any good for self-use. Worth to mention that if a person buys any good or avails any service for resale or commercial purposes, he/she is not considered a consumer. This definition covers all types of transactions i.e. offline and online through teleshopping, direct selling or multi-level marketing. 12
Provisions of Consumer Act The Act proposes the establishment of the Central Consumer Protection Authority (CCPA) as a regulatory authority. The CCPA will protect, promote and enforce the rights of consumers and regulate cases related to unfair trade practices, misleading advertisements, and violation of consumer rights. 13
Provisions of Consumer Act CCPA would be given wide-ranging powers. The CCPA will have the right to take suo-moto actions, recall products, order reimbursement of the price of goods/services, cancel licenses, impose penalties and file class-action suits. The CCPA will have an investigation wing to conduct independent inquiry or investigation into consumer law violations. 14
Provisions of Consumer Act The Act has the provision of the establishment of Consumer Disputes Redressal Commissions (CDRCs) at the national, state and district levels to entertain consumer complaints. 15
Provisions of Consumer Act As per the notified rules, the State Commissions will furnish information to the Central Government on a quarterly basis on vacancies, disposal, the pendency of cases and other matters. 16
Provisions of Consumer Act The CDRCs will entertain complaints related to: Overcharging or deceptive charging Unfair or restrictive trade practices Sale of hazardous goods and services which may be hazardous to life. Sale of defective goods or services 17
Conclusion In order to protect the consumers from exploitation and to save them from adulterated and substandard goods and deficient services, the Consumer Protection Act came into force on 15th April 1986. It was replaced by the Consumer Protection Act 2019. 19
References Wikipedia.org Google.com Seminarppt.com Studymafia.org
