The Cash Register Story for Team Building
Engage your team in a problem-solving game called the Cash Register Story to foster collaboration, critical thinking, and active listening skills. Participants listen to a story, respond individually and in groups, and discuss their conclusions to enhance communication and decision-making. Ideal for clinical or administrative staff, quality improvement teams, managers, and more.
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Cash Register Story Source: Do-it-Yourself Team Building Games, Icebreakers, Energizers and Closing Activities Compiled by David Greenberg
Overview Length: 10-20 minutes Game: Cash Register Game Type of Game: A problem-solving game that requires collaboration and sound listening skills. Target Audience: Clinical or administrative staff, quality improvement teams, managers, people with HIV, etc., who are looking to get to know each other. Learning Objectives Gain awareness about jumping to conclusions and make incorrect assumptions based on poor communication. Allow participants to problem solve as individuals and as a team. Encourage critical thinking and active listening. Learn to compromise and come to a consensus with a group of people. Agenda 1. Setting the stage for the interactive exercise. 2. Playing the Cash Register game. 3. Debrief and discussion on what lessons learned are and how they apply to HIV care. 4. Feedback and close For more information | Check out the CQII Virtual Game Guide (2021) at www.CQII.org, including additional games, resources and the corresponding facilitator guide 2
Overview: Cash Register Story Step 1: Sharing of Story Step 2: Individual Responses Step 3: Group Discussion and Consensus Step 4: Debriefing 3
Directions for Individual Response After hearing the story, indicate whether the following statements about this story are true (T) false (F) you need more information (?) Indicate your response on the handout. 4
Directions for Group Response Discuss in your assigned group your responses and find consensus on the answers Indicate the responses on your handout: true (T) false (F) you need more information (?) 5
The Cash Register Story A businessman had just turned off the lights in the store when a man appeared and demanded money. The owner opened a cash register. The contents of the cash register were scooped up, and the man sped away. A member of the police force was notified promptly. 6
Correct Responses 1. A man appeared after the owner had turned off his store lights. Answer: ?(The story says a businessman ) 2. The robber was a man. Answer: ?(We don t know if there was a robber) 3. The man did not demand money. Answer: F 4. The man who opened the cash register was the owner. Answer: ?(We don t know if it was a man) 5. The storeowner scooped up the contents of the cash register and ran away. Answer: ? 6. Someone opened a cash register. Answer: T 7. After the man who demanded the money scooped up the contents of the cash register, he ran away. Answer: ? 8. While the cash register contained money, the story does not state how much. Answer: ?(The story doesn t say it contained cash) 9. The robber demanded money of the owner. Answer: ? 10. The story contains a series of events in which only three persons are referred to: the owner of the store, a man who demanded money, and a member of the police force. Answer: ? (There could be 5 people the businessman, the man who appeared, the owner, the police, and the man who sped away) 11. The following events in the story are true: someone demanded money, a cash register opened, its contents were scooped up, and a man dashed out of the store. Answer: ? 7
Debriefing Why did we have such a variety of answers for the same questions? What incorrect assumptions did you make? How can not having all the necessary facts affect a team s effectiveness? Where have you seen examples of this in your team environment? How can this be improved? How does this game apply to HIV care and/or your HIV program? 8
Center for Quality Improvement & Innovation 212-417-4730 (phone) 212-417-4684 (fax) www.CQII.org Info@CQII.org This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $1.5M. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS or the U.S. Government. 9
