Survey on Taxi Services and Urban Residents' Perception in Eight Cities

This survey conducted by Richard Darbra from CNRS and Latts Scientific director of IVM's Taxi Project analyzed residents' perceptions of taxi services in New York and seven European cities. The survey covered topics such as taxi regulations, residents' opinions on taxi services, and measures authorities should implement to improve taxi services based on 7500 opinions collected. The findings highlight key aspects such as better vehicles, drivers, service, lower fares, and more.

• Taxi Services
• Urban Residents
• Perception
• Survey Analysis
• Richard Darbra

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1. Taxicab regulation and urban residents' perception of taxi services: a survey in eight cities Richard Darb ra CNRS, Latts Scientific director of IVM's Taxi Project 1

2. The survey A survey among the residents of New York and seven major European cities: Paris, London, Berlin, Lisbon, Dublin, Amsterdam and Stockholm. 42 questions including two open questions 3200 interviews, 400 in each city Stratified sample: 300 users (had taken a taxi in the past year) 100 non-users Age, gender, city/suburb Richard Darb ra, Institut pour la Ville en Mouvement 2

3. The supply regulation of taxi services Taxis' number capped Yes Regulated fares PHVs allowed New York Paris Lisbon London Berlin Dublin Stockholm Amsterdam Yes Yes Yes Yes No Yes Yes No No Yes Yes No Yes Yes No Yes Yes No No X No No X Richard Darb ra, Institut pour la Ville en Mouvement 3

4. The open questions Question 25: What are all the measures that the authorities should put into place so that taxis may be a means of transport that better meets your needs? Question 27: Thinking again about your taxi trips in another town in your country or abroad, what are all the aspects that you appreciated and that you would like to find during your next taxi trips in your town? . 4700 answers resulting in 7500 opinions Richard Darb ra, Institut pour la Ville en Mouvement 4

5. Q25: What should be done Respondents/co ntacts Responses/respo ndents Paris London 63% 1,9 71% 64% 66% 77% 57% 72% 50% 1,8 1,8 1,9 1,8 1,5 2,2 1,7 New York Amsterdam Lisbon Berlin Dublin Stockholm Richard Darb ra, Institut pour la Ville en Mouvement 5

6. Q27: What should be copied Respondents/co ntacts Responses/respo ndents Paris London New York Amsterdam Lisbon Berlin Dublin Stockholm 79% 83% 67% 88% 83% 78% 93% 89% 1,5 1,4 1,4 1,4 1,3 1,2 1,6 1,3 Richard Darb ra, Institut pour la Ville en Mouvement 6

7. The method 7500 opinions distributed in 9 broad themes better vehicles, better drivers, better service, lower fares, better traffic conditions, more taxis, subsidies to users, tax waivers to operators, others divided in up to 9 sub-themes. For instance, the sub-themes for better vehicles were: electric car, hybrid cars, non-polluting car, comfortable, air conditioning, physical separation driver / customer, larger taxis (minibus type), single colour (more visible taxis), and better signage for empty taxis. Richard Darb ra, Institut pour la Ville en Mouvement 7

8. Better vehicles Want better vehicles Vehicles are better abroad Paris London New York Amsterdam Lisbon Berlin Dublin Stockholm 11% 9% 12% 8% 15% 15% 24% 19% 13% 10% 10% 3% 13% 3% 25% 4% Richard Darb ra, Institut pour la Ville en Mouvement 8

9. Better vehicles But what is meant by better vehicles is quite different: Dubliners want taxis to be more comfortable (9%) or larger, and more visible with single colour (6%) and appreciate these features when abroad Swedes want non-polluting cars (13%), and some of them specify electric vehicles Berliners also want larger taxis i.e. minibus type (6%) New Yorkers want Hybrid Cars. Richard Darb ra, Institut pour la Ville en Mouvement 9

10. Better drivers Want better drivers Drivers are better abroad Paris London New York Amsterdam Lisbon Berlin Dublin Stockholm 16% 24% 31% 75% 34% 15% 36% 30% 40% 31% 46% 38% 37% 28% 39% 32% Richard Darb ra, Institut pour la Ville en Mouvement 10

11. Better drivers Residents Amsterdam complain about Refusal to accept short rides (5%) Dishonesty (19%) Poor knowledge of the city whereabouts (13%) Reckless driving (8%) Neither polite nor friendly (9%) Lacking professionalism (14%) Residents Paris complain about Refusal to accept short rides (6%) and find drivers abroad much kinder (27%) ! Residents New York complain about drivers who do not speak English correctly (5%) Richard Darb ra, Institut pour la Ville en Mouvement 11

12. Lower fares Fares are lower abroad Want lower fares Paris 62% 28% London 71% 36% New York 40% 14% Amsterdam 68% 55% Lisbon 68% 13% Berlin 56% 23% Dublin 57% 43% Stockholm 41% 34% Richard Darb ra, Institut pour la Ville en Mouvement 12

13. Lower fares Residents in Stockholm and New York complain much less than others New York taxis are the cheapest in the world! Fixed rates for a set of distances wanted in London, Amsterdam and Dublin Parisians want Subscription (season) cards probably meaning carte orange (5%) and subsidies to riders (6%) Tax waivers for taxis operators wanted in Stockholm (16%) and Lisbon (15%) ?! Richard Darb ra, Institut pour la Ville en Mouvement 13

14. Better availability Want better availability More taxis abroad Paris London New York Amsterdam Lisbon Berlin Dublin Stockholm 33% 21% 23% 6% 5% 4% 25% 5% 19% 9% 5% 6% 3% 1% 10% 7% Richard Darb ra, Institut pour la Ville en Mouvement 14

15. Better availability per 1000 population Dublin Stockholm New York Taxis Taxis & PHVs Drivers 10,6 6,8 1,6 3,2 11,2 6,8 6,3 17,3 17,0 11,1 London 8,5 8,6 Berlin 2,0 2,4 2,2 2,6 2,3 2,4 2,2 2,6 4,7 3,3 3,2 2,8 Amsterdam Lisbon Paris Richard Darb ra, Institut pour la Ville en Mouvement 15

16. Anything else? 16% New Yorkers have no special request Residents in Berlin and Lisbon see no difference with other countries (35%) Residents in Stockholm think taxis are best at home (9%) Regulation vs deregulation is not an issue Stockholm Amsterdam London Dublin Berlin Paris Lisbon The issue is in the details of the regulation Richard Darb ra, Institut pour la Ville en Mouvement 16

17. Conclusion Although their treatment is more cumbersome, open questions are an indispensable complement to surveys on taxi use. Multiple-choice questions allow to draw statistics on trip frequencies, trip purpose, travel habits and preferences and even on the image of the taxi among all the other means of transport Open questions let respondents vent their opinions, their grievances and their expectations about the taxi services they are delivered. As such, they give policy makers as well as taxi operators valuable feedback information. Richard Darb ra, Institut pour la Ville en Mouvement 17

18. Further research Taxis in rural areas and small towns France, United Kingdom, the Netherlands, Denmark, Norway and Sweden . Richard Darb ra, Institut pour la Ville en Mouvement 18

19. French taxis turnover depending on location Large cities Rural Towns Suburbs 80-90% 10-40% 10-40% 5% Subsidized medical trips 10-15% 10% 10% 0% School transport 5% ? 5% ? Handicapped and elderly Public transport complement ? 10% ? 5% 50-90% 50-90% 90% Taxi (telephone & ranks) Richard Darb ra, Institut pour la Ville en Mouvement 19

20. Taxis in rural areas & small towns Particular attention will be given to: How governments and social services contract taxis to provide mobility services to certain categories of the population. We will assess the share of these markets in total turnover of the taxis and will explore how taxis may organize to respond to calls for bids. Richard Darb ra, Institut pour la Ville en Mouvement 20

21. Taxis in rural areas & small towns If you want to help: Please give me your business card so I can: Send you the data we have already collected Send you a short questionnaire Come and visit you to present our provisional results and ask more questions . Thank you Richard Darb ra, Institut pour la Ville en Mouvement 21