Strengthening Utility Systems in Ethiopia for Improved Performance
The focus of this project is on strengthening utility systems in Ethiopia to address challenges such as dispersed service provision, lack of management capacity, and weak economic viability. The approach includes diagnostic assessments, systems strengthening plans, capacity building, and evaluation for sustainable improvements. Business plans, visioning for service quality and sustainability, and costed strategic directions are key components of the project.
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Presentation Transcript
Marieke Adank (IRC), Kitka Goyol (UNICEF Ethiopia) Utility system strengthening in Ethiopia The enabling environment for improving utility performance
Ethiopia utility context: Challenges at utility level Dispersed service provision Lack of technical, financial and human resource management capacity Challenges with operational systems, including asset management, billing, financial, information systems Lack of economic viability In some cases, utility staff on pay roll of local government Weak water boards
Utility systems strengthening approach Diagnostic assessment Systems strengthening plan Business plan Capacity building and systems strengthening Evaluation / revision and update of plans
Utility systems strengthening approach Diagnostic assessment, usin g maturity framework and identification of areas that need strengtheni ng Diagnostic assessment Systems strengthening plan Business plan Capacity building and systems strengthening Evaluation / revision and update of plans Example of diagnostic assessment in 10 towns (Athena/JaRco 2022)
Utility systems strengthening approach Business plan development in all towns Diagnostic assessment Visioning related to Service quality Economic efficiency Operational sustainability Systems strengthening plan Business plan 500,000 Amount (USD) 400,000 Capacity building and systems strengthening 300,000 Costed strategic directions on Asset development, Utility system strengthening, Strengthening of the enabling environment 200,000 100,000 Evaluation / revision and update of plans - Revenues Revenues Revenues Revenues Revenues Revenues Revenues Revenues Revenues Expenditure Expenditure Expenditure Expenditure Expenditure Expenditure Expenditure Expenditure Expenditure 2022 2023 2024 2025 2026 2027 2028 2029 2030 User coverage of CapManEx of consumer meters Revenues from connections and consumer meters Revenues from water sales
Utility systems strengthening approach and priorities per town Technical intervention areas Governance Financial management & processes Billing & cost recovery Non-revenue water Customer services & equity Staffing, staff capacity and human resource management O&M and asset management City Wide Inclusive Sanitation (CWIS) Diagnostic assessment Systems strengthening plan Business plan Capacity building and systems strengthening Evaluation / revision and update of plans
Ethiopia utility context: Enabling environment challenges Different systems, mechanisms and capacities in different regions Weak (but developing) enabling environment at national level: Polices and guidelines not well know at utility level Relatively new post construction department under Ministry Relatively new Ethiopia Water Federation No regulatory body
Strategic directions for strengthening the enabling environment at regional level Strengthening of systems and capacities for Monitoring, benchmarking and (performance) regulation Provision of regular and on-demand support Peer-learning and experience exchange between utilities Clustering of utility water services
Strengthening the enabling environment at national level Strengthening of systems and capacities for Regulatory framework Post construction support Capacity building Peer learning Coordination
Conclusion Utility systems strengthening includes strengthening systems and capacities at utility level AND at the enabling environment level Utilities can shape the enabling and environment, e.g. through peer support structures (e.g. the Federation or utility clusters)
All Systems Connect 2023 is made possible thanks to the generous support of our partners including the World Health Organization and :
