Strategies for Building a Safe Environment

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Learn about the principles of a trauma-informed approach, especially focusing on safety as a priority. Discover tips such as incorporating movement to enhance safety in organizations. Safety is emphasized not just as the absence of threat but as the presence of connection. Find out how to create physical and psychological safety for all individuals served.


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  1. Tips for Creating Safety Andi Fetzner, PsyD Lori Chelius, MBA/MPH Co-Founders, Origins Training & Consulting originstraining.org Property of Origins Training & Consulting. Use and distribution limited to approved individuals only.

  2. What to expect Workshop structure Define principle 3 tips Why? Example Engagement/practice Supporting emails originstraining.org Property of Origins Training & Consulting. Use and distribution limited to approved individuals only.

  3. Principles of a Trauma- Informed Approach 1. Safety 2. Trustworthiness & transparency 3. Peer support 4. Collaboration & mutuality 5. Empowerment, voice, & choice 6. Strengths-based 7. Cultural, Historical, and Gender Humility Adapted from SAMHSA originstraining.org Property of Origins Training & Consulting. Use and distribution limited to approved individuals only.

  4. Safety Throughout the organization, staff and the people they serve, whether children or adults, feel physically and psychologically safe; the physical setting is safe and interpersonal interactions promote a sense of safety. Understanding safety as defined by those served is a high priority. Source: SAMHSA (2018), https://www.cdc.gov/cpr/infographics/6_pri nciples_trauma_info.htm originstraining.org Property of Origins Training & Consulting. Use and distribution limited to approved individuals only.

  5. originstraining.org Property of Origins Training & Consulting. Use and distribution limited to approved individuals only.

  6. Safety is not the absence of threat, it is the presence of connection. ~Gabor Mate originstraining.org Property of Origins Training & Consulting. Use and distribution limited to approved individuals only.

  7. Tip #1: Incorporate Movement originstraining.org Property of Origins Training & Consulting. Use and distribution limited to approved individuals only.

  8. How can we do it? Walking meetings Get up and stretch (or jump around!) Offer high 5 s, elbows originstraining.org Property of Origins Training & Consulting. Use and distribution limited to approved individuals only.

  9. Activity Count 1-8 while shaking your left hand then right hand then left foot, then right foot. e.g. Left hand shake - "1,2,3,4,5,6,7,8" Right hand shake - "1,2,3,4,5,6,7,8" ...then left foot and right foot You do the sequence again but this time count up to 7. You repeat this decreasing every time and until the last set of 1 when you shake your whole body out. originstraining.org Property of Origins Training & Consulting. Use and distribution limited to approved individuals only.

  10. Tip #2: Set (and hold) healthy boundaries originstraining.org Property of Origins Training & Consulting. Use and distribution limited to approved individuals only.

  11. How can we do it? 1) Identify your boundaries 2) Communicate your boundaries (clear is kind) 3) Hold your boundaries originstraining.org Property of Origins Training & Consulting. Use and distribution limited to approved individuals only.

  12. Activity Role play - practice boundaries while maintaining connection Three people - patient/colleague, communicare staff, observer Patient/colleague: (not actually emergency) You are calling to ask for an immediate appointment or are telling a colleague you need to them to send a document right away. This is very important to you. Imagine that your lid is flipped (and be a little persistent!) Staff: You will practice setting boundaries while maintaining connection. Remember to: Identify your boundaries Communicate your boundaries (clear is kind) Hold your boundaries Observer: observe originstraining.org Property of Origins Training & Consulting. Use and distribution limited to approved individuals only.

  13. Tip #3: Assume everyone is doing the best they can originstraining.org Property of Origins Training & Consulting. Use and distribution limited to approved individuals only.

  14. Do this this Don t do 1) Try to relate (...like me) 2) Meet them where they are (if you re not sure, ask) 3) What I m hearing you say is 1) Take it personally or judge 2) Start in the same place for everyone 3) Try to immediately problem solve originstraining.org Property of Origins Training & Consulting. Use and distribution limited to approved individuals only.

  15. Activity Role play - Practice assuming everyone is doing the best they can Three people - patient/colleague, CommuniCare staff, observer Patient/colleague: You are trying to finish paperwork (for yourself as a patient or as a staff member). You ve already had a day, you can t find a pen and now your your phone is ringing and you notice it s your kid s school. In a frustrated voice, you tell the staff (or your colleague) to give you a minute and that they need to wait. Staff: It s the end of your day and are running behind and you need this paperwork to leave on time. Practice assuming everyone is doing the best they can. Remember: Their behavior is communication and try to relate (...like me) Meet them where they are at (if you re not sure, ask) What I m hearing you say is Observer: observe originstraining.org Property of Origins Training & Consulting. Use and distribution limited to approved individuals only.

  16. Identify at least one specific practice to sprinkle originstraining.org Property of Origins Training & Consulting. Use and distribution limited to approved individuals only.

  17. For more information visit originstraining.org or email info@originstraining.org originstraining.org Property of Origins Training & Consulting. Use and distribution limited to approved individuals only.

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