Small Things Lead to Big Impact in Academic Success at Queen's University

As I see the tremendous
impact of small things,
I realize there 
are
 no small
things.
Learning Strategies, Student Academic Success Services,
Queen's University
1
The 
Wise Choice 
Mentoring Model:
Helping Students Get Unstuck
Linda Williams
Learning Strategies
Student Academic Success Services
Queen’s University
sass.queensu.ca
Learning Strategies, Student Academic Success Services,
Queen's University
2
“If you come to the fork in the road, take it.”
- Yogi Berra
Healthy
lifestyle choices
          +
Efficient study
habits
          +
Positive habits
of mind
Learning Strategies, Student Academic Success Services,
Queen's University
3
Wise Choice Model
Dream Big
Assess
Situation
Develop
Creator
Perspective
Design
Action Plan
Learning Strategies, Student Academic Success Services, Queen's University. Adapted from:
Downing, S. (2014). 
On course: Strategies for creating success in college and in life
 (7
th
 ed.), Boston: Wadsworth Cengage Learning.
4
Step 1: Dream Big and Set Intentions
Learning Strategies, Student Academic Success Services, Queen's University. Adapted from:
Downing, S. (2014). 
On course: Strategies for creating success in college and in life
 (7
th
 ed.), Boston: Wadsworth Cengage Learning
.
5
My Goals as Instructor
1.
Throughout the day, I will feel calm, organized, and engaged.
2.
Throughout the day, I will model good teaching/mentoring
skills. I will be open to questions and comments from you
and will respond constructively.
3.
By the end of the day, I will have taught 4 sessions.
4.
By the end of the day, I will feel satisfied with what I’ve
taught you by modelling, instructing, and through exercises.
Learning Strategies, Student Academic Success Services,
Queen's University
6
Feedback from Peer Mentor Homework
Help Mentees make distinction between:
what
 they want to achieve  (i.e. observable outcomes)
vs.
how
 they want to feel or live (i.e. inner experiences)
Break large, vague goals into smaller, more specific steps:
Poorly structured goal: I want to be healthier
Better structured goal: I want to be healthier, so I’ll
eat 6-8 servings of vegetables and fruits every day,
sleep 7.5-9 hours a night, and
go to the gym every other day
Learning Strategies, Student Academic Success Services,
Queen's University
7
Group Exercise
Using the DAPPS format, write 
your personal goals for today’s
training
:
1.
1 or 2 desired inner experiences, or emotions
2.
1 or 2 desired achievements, or new skills 
 
Remember, well-structured goals are:
Dated, Achievable, Personal, Positive, Specific
Learning Strategies, Student Academic Success Services,
Queen's University
8
Step 2: Assess the Student’s Situation
1.
Conversation
Your Mentee is the best source of information
Ask directly about issues, surrounding situation, their
explanation of events
Focus on (negative) issues + better times
2. Assessment Forms
Student Wellness Assessment or the Five Domains of
Health
Use to systematically guide conversation or assign as
Mentee homework
 
Learning Strategies, Student Academic Success Services, Queen's University. Adapted from:
Downing, S. (2014). 
On course: Strategies for creating success in college and in life
 (7
th
 ed.), Boston: Wadsworth Cengage Learning
.
9
Observation & Discussion of Role-play
Watch for these things:
Building rapport, encouragement, and hope
Encouraging perspective and identifying strengths
Language related to goal setting, obstacles
Introduction to using Student Wellness Assessment
Refer to Student Wellness Assessment handout
Learning Strategies, Student Academic Success Services,
Queen's University
10
Tips on using Student Wellness Assessment
First, reinforce the specific strong 
items
 (4, 5’s)
Second, identify 
topics
 of weak areas (1, 2’s)
Ask about their response to the exercise: Self-critical?
Discouraged when they completed it? Fairly accurate?
Finish with hope: 
“We can work on this together” 
or
“You’ve got good skills in X. I admire your
determination to tackle Y.”
Learning Strategies, Student Academic Success Services,
Queen's University
11
Step 3: Helping Students Develop a
Creator Perspective
12
Learning Strategies, Student Academic Success Services, Queen's University. Adapted from:
Downing, S. (2014). 
On course: Strategies for creating success in college and in life
 (7
th
 ed.), Boston: Wadsworth Cengage Learning
.
Inner Dialogue
Victim
Language
Inner
Critic
Inner
Defender
Creator
Language
Inner
Coach
Inner
Creator
13
Learning Strategies, Student Academic Success Services, Queen's University. Adapted from:
Downing, S. (2014). 
On course: Strategies for creating success in college and in life
 (7
th
 ed.), Boston: Wadsworth Cengage Learning
.
Victim Language
Learning Strategies, Student Academic Success Services, Queen's University. Adapted from:
Downing, S. (2014). 
On course: Strategies for creating success in college and in life
 (7
th
 ed.), Boston: Wadsworth Cengage Learning
.
14
Creator Language
15
Learning Strategies, Student Academic Success Services, Queen's University. Adapted from:
Downing, S. (2014). 
On course: Strategies for creating success in college and in life
 (7
th
 ed.), Boston: Wadsworth Cengage Learning
.
Exercise: Write Creator Language
“The problem is I can’t get up in the morning for 8:30
classes. Therefore I will…”
THINK
 individually. Write 3 Creator statements (4 mins)
PAIR
 with a new neighbor
SHARE
 your statements (3 mins)
   Did you feel empowered by the Creator Language?
Learning Strategies, Student Academic Success Services,
Queen's University
16
Challenges?
 
What was difficult in this exercise?
 
How would you introduce the concept of
Inner Dialogue to a Mentee?
Learning Strategies, Student Academic Success Services,
Queen's University
17
Step 4: Designing an Action Plan
 
Desires,
Goals
 
Assess
Situation
 O
ptions and
Outcomes
C
ommitment
 T
roubleshooting
18
Learning Strategies, Student Academic Success Services, Queen's University. Adapted from:
Downing, S. (2014). 
On course: Strategies for creating success in college and in life
 (7
th
 ed.), Boston: Wadsworth Cengage Learning
.
Sample Words: Action Plan
Gain Commitment
:
“We’ve covered a lot of ground today. We talked about X, Y, Z.
What specific [strategy, action, task…] makes the most sense for
you to focus on this week? What will you 
commit
 to doing?”
Troubleshoot:
“This sounds like a good choice. Can you imagine anything
getting in the way of you doing it? How can you proactively
troubleshoot those obstacles?”
Learning Strategies, Student Academic Success Services,
Queen's University
19
Sample Action Plan
Learning Strategies, Student Academic Success Services,
Queen's University
20
Facilitator Tips: Mentees Making Changes
1.
Change takes 
time
 and is a 
risky process
.
Work on one issue at a time, perhaps over several weeks.
2.
The Wise Choice model is 
collaborative
. Focus on mentee
goals and move at their pace.
3.
Change happens through your 
caring
 approach as a Peer
Mentor, joint practical 
strategies
, and your Mentee’s
persistence
.
Learning Strategies, Student Academic Success Services,
Queen's University
21
Exercise on 
Wise Choice 
Model
Develop your language. What would you say to:
Group 1: Describe the roles of Mentees and Mentors?
Group 2: Discuss their completed Student Wellness Assessment?
Group 3: Explain and ask about goals?
Group 4: Explain and ask about inner dialogue?
Group 5: Assess the student’s situation?
Group 6: End the first mentoring session?
22
Learning Strategies, Student Academic Success Services, Queen's University. Adapted from:
Downing, S. (2014). 
On course: Strategies for creating success in college and in life
 (7
th
 ed.), Boston: Wadsworth Cengage Learning
.
Applying the Wise Choice Model
Mentoring meetings use the Wise Choice problem-solving
model to tweak previous strategies, and to address new issues:
Opening:
 social conversation, homework
Goals
: topic or issue for today’s meeting
Assess
: practical obstacles, inner dialogue
Strategies
: Peer Mentor models or explains
strategies directly related to current issue
Action Plan:
 homework for Mentee, Peer Mentor
Learning Strategies, Student Academic Success Services,
Queen's University
Creating a Success Plan
A Success Plan is a record of techniques, strategies, and
tips that have proven useful in managing the Mentee’s
personal or academic issues.
Why make it?
 Fosters self-reflection
 Tracks positive summary of growth, change
 Reinforces independence in future problem-solving
 A “Tool Kit” for next term
 
 
Learning Strategies, Student Academic Success Services,
Queen's University
24
Sample Success Plan
Learning Strategies, Student Academic
Success Services, Queen's University
25
Did you meet your goals today?
Check  
  if you met your own goals:
1 or 2 desired inner or emotional experiences
1 or 2 desired achievements, or new thoughts or skills
 
Learning Strategies, Student Academic Success Services,
Queen's University
Questions?
Learning Strategies, Student Academic Success Services,
Queen's University
27
One Thing I Learned
Learning Strategies, Student Academic Success Services,
Queen's University
28
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Learning Strategies, Student Academic Success Services, Queen's University

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Discover the impactful learning strategies and mentoring models at Queen's University that emphasize the importance of small details. From making wise choices to setting big dreams, students are guided towards success through efficient study habits and positive mindsets. The Wise Choice Model, along with personalized mentoring and goal-setting, helps students achieve academic excellence and personal growth.

  • Academic Success
  • Learning Strategies
  • Mentoring Models
  • Queens University
  • Student Support

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  1. 1 As I see the tremendous impact of small things, I realize there areno small things. Learning Strategies, Student Academic Success Services, Queen's University

  2. 2 The Wise Choice Mentoring Model: Helping Students Get Unstuck Linda Williams Learning Strategies Student Academic Success Services Queen s University sass.queensu.ca Learning Strategies, Student Academic Success Services, Queen's University

  3. 3 If you come to the fork in the road, take it. - Yogi Berra Healthy lifestyle choices + Efficient study habits + Positive habits of mind Learning Strategies, Student Academic Success Services, Queen's University

  4. 4 Wise Choice Model Dream Big Design Action Plan Assess Situation Develop Creator Perspective Learning Strategies, Student Academic Success Services, Queen's University. Adapted from: Downing, S. (2014). On course: Strategies for creating success in college and in life (7thed.), Boston: Wadsworth Cengage Learning.

  5. 5 Step 1: Dream Big and Set Intentions Mentee s Dreams Mentor s Questions Sample Answers Desired inner experiences (about being, feeling, thinking) What do you want your life at school to be like? Fit in, sing in choir, enjoy campus activities, feel independent, feel calm, friendship Desired observable outcomes (about doing, getting, having) What do you want to achieve at school? Earn specific grade or GPA, find a summer job, keep scholarship, learn to program in C++ Learning Strategies, Student Academic Success Services, Queen's University. Adapted from: Downing, S. (2014). On course: Strategies for creating success in college and in life (7thed.), Boston: Wadsworth Cengage Learning.

  6. 6 My Goals as Instructor 1. Throughout the day, I will feel calm, organized, and engaged. 2. Throughout the day, I will model good teaching/mentoring skills. I will be open to questions and comments from you and will respond constructively. 3. By the end of the day, I will have taught 4 sessions. 4. By the end of the day, I will feel satisfied with what I ve taught you by modelling, instructing, and through exercises. Learning Strategies, Student Academic Success Services, Queen's University

  7. 7 Feedback from Peer Mentor Homework Help Mentees make distinction between: what they want to achieve (i.e. observable outcomes) vs. how they want to feel or live (i.e. inner experiences) Break large, vague goals into smaller, more specific steps: Poorly structured goal: I want to be healthier Better structured goal: I want to be healthier, so I ll eat 6-8 servings of vegetables and fruits every day, sleep 7.5-9 hours a night, and go to the gym every other day Learning Strategies, Student Academic Success Services, Queen's University

  8. 8 Group Exercise Using the DAPPS format, write your personal goals for today s training: 1. 1 or 2 desired inner experiences, or emotions 2. 1 or 2 desired achievements, or new skills Remember, well-structured goals are: Dated, Achievable, Personal, Positive, Specific Learning Strategies, Student Academic Success Services, Queen's University

  9. 9 Step 2: Assess the Student s Situation Conversation Your Mentee is the best source of information Ask directly about issues, surrounding situation, their explanation of events Focus on (negative) issues + better times 1. 2. Assessment Forms Student Wellness Assessment or the Five Domains of Health Use to systematically guide conversation or assign as Mentee homework Learning Strategies, Student Academic Success Services, Queen's University. Adapted from: Downing, S. (2014). On course: Strategies for creating success in college and in life (7thed.), Boston: Wadsworth Cengage Learning.

  10. 10 Observation & Discussion of Role-play Watch for these things: Building rapport, encouragement, and hope Encouraging perspective and identifying strengths Language related to goal setting, obstacles Introduction to using Student Wellness Assessment Refer to Student Wellness Assessment handout Learning Strategies, Student Academic Success Services, Queen's University

  11. 11 Tips on using Student Wellness Assessment First, reinforce the specific strong items (4, 5 s) Second, identify topics of weak areas (1, 2 s) Ask about their response to the exercise: Self-critical? Discouraged when they completed it? Fairly accurate? Finish with hope: We can work on this together or You ve got good skills in X. I admire your determination to tackle Y. Learning Strategies, Student Academic Success Services, Queen's University

  12. 12 Step 3: Helping Students Develop a Creator Perspective Learning Strategies, Student Academic Success Services, Queen's University. Adapted from: Downing, S. (2014). On course: Strategies for creating success in college and in life (7thed.), Boston: Wadsworth Cengage Learning.

  13. 13 Inner Dialogue Victim Language Creator Language Inner Defender Inner Critic Inner Creator Inner Coach Learning Strategies, Student Academic Success Services, Queen's University. Adapted from: Downing, S. (2014). On course: Strategies for creating success in college and in life (7thed.), Boston: Wadsworth Cengage Learning.

  14. 14 Victim Language Blames Inner Dialogue Inner Critic The individual I m not good enough. I ll never get it right. I should have started earlier. They ll think I m dumb. Inner Defender Others My group was disorganized. The prof. gave bad instructions. The TA hates me. Learning Strategies, Student Academic Success Services, Queen's University. Adapted from: Downing, S. (2014). On course: Strategies for creating success in college and in life (7thed.), Boston: Wadsworth Cengage Learning.

  15. 15 Creator Language Encourages Inner dialogue Inner Coach Your self , emotions, ability You can do it. A messy draft is OK. You re smart enough to learn this. Keep trying. Inner Creator Perspective, creative problem-solving, ownership My assignment is late. I need to email my prof and make a plan. I ll do it now. Learning Strategies, Student Academic Success Services, Queen's University. Adapted from: Downing, S. (2014). On course: Strategies for creating success in college and in life (7thed.), Boston: Wadsworth Cengage Learning.

  16. 16 Exercise: Write Creator Language The problem is I can t get up in the morning for 8:30 classes. Therefore I will THINK individually. Write 3 Creator statements (4 mins) PAIR with a new neighbor SHARE your statements (3 mins) Did you feel empowered by the Creator Language? Learning Strategies, Student Academic Success Services, Queen's University

  17. 17 Challenges? What was difficult in this exercise? How would you introduce the concept of Inner Dialogue to a Mentee? Learning Strategies, Student Academic Success Services, Queen's University

  18. 18 Step 4: Designing an Action Plan Desires, Goals Assess Situation Troubleshooting Options and Outcomes Commitment Learning Strategies, Student Academic Success Services, Queen's University. Adapted from: Downing, S. (2014). On course: Strategies for creating success in college and in life (7thed.), Boston: Wadsworth Cengage Learning.

  19. 19 Sample Words: Action Plan Gain Commitment: We ve covered a lot of ground today. We talked about X, Y, Z. What specific [strategy, action, task ] makes the most sense for you to focus on this week? What will you committo doing? Troubleshoot: This sounds like a good choice. Can you imagine anything getting in the way of you doing it? How can you proactively troubleshoot those obstacles? Learning Strategies, Student Academic Success Services, Queen's University

  20. 20 Sample Action Plan Goal Obstacle Strategy & date Observation, Revisions Eat better Limited vegan options in cafeteria Contact campus Dining about options (Jan. 14) Met Jan. 15 order placed for cafeteria Get to all classes Sleepy Bed by 11:30, up by 7:45 (Jan. 14) Hard! Monday a.m. worst. Try 11pm relax then bed at 12. (Jan. 20) Stay caught up in Biology Hard to find time Make study schedule, allow 8 hours homework (Jan. 20) Structure helpful, need 10 hrs/week per course (Jan. 27) Learning Strategies, Student Academic Success Services, Queen's University

  21. 21 Facilitator Tips: Mentees Making Changes Change takes time and is a risky process. Work on one issue at a time, perhaps over several weeks. 1. The Wise Choice model is collaborative. Focus on mentee goals and move at their pace. 2. Change happens through your caring approach as a Peer Mentor, joint practical strategies, and your Mentee s persistence. 3. Learning Strategies, Student Academic Success Services, Queen's University

  22. 22 Exercise on Wise Choice Model Develop your language. What would you say to: Group 1: Describe the roles of Mentees and Mentors? Group 2: Discuss their completed Student Wellness Assessment? Group 3: Explain and ask about goals? Group 4: Explain and ask about inner dialogue? Group 5: Assess the student s situation? Group 6: End the first mentoring session? Learning Strategies, Student Academic Success Services, Queen's University. Adapted from: Downing, S. (2014). On course: Strategies for creating success in college and in life (7thed.), Boston: Wadsworth Cengage Learning.

  23. Applying the Wise Choice Model Mentoring meetings use the Wise Choice problem-solving model to tweak previous strategies, and to address new issues: Opening: social conversation, homework Goals: topic or issue for today s meeting Assess: practical obstacles, inner dialogue Strategies: Peer Mentor models or explains strategies directly related to current issue Action Plan: homework for Mentee, Peer Mentor Learning Strategies, Student Academic Success Services, Queen's University

  24. 24 Creating a Success Plan A Success Plan is a record of techniques, strategies, and tips that have proven useful in managing the Mentee s personal or academic issues. Why make it? Fosters self-reflection Tracks positive summary of growth, change Reinforces independence in future problem-solving A Tool Kit for next term Learning Strategies, Student Academic Success Services, Queen's University

  25. 25 Sample Success Plan Specific issue or challenge Specific strategies that helped me Things to remember in applying the strategy Time management: Not knowing where to start with all of the work I have to do. 1. Term Calendar: Review my syllabi and record important dates (assignment due dates, tests, quizzes, exams, etc.). 2. Priority Matrix 1. Put Term Calendar somewhere I can see it, as a reminder of these upcoming dates. 2. Use all quadrants Learning Strategies, Student Academic Success Services, Queen's University

  26. Did you meet your goals today? Check if you met your own goals: 1 or 2 desired inner or emotional experiences 1 or 2 desired achievements, or new thoughts or skills Learning Strategies, Student Academic Success Services, Queen's University

  27. 27 Questions? Learning Strategies, Student Academic Success Services, Queen's University

  28. 28 One Thing I Learned Learning Strategies, Student Academic Success Services, Queen's University

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