Shaping the Future of IT Service Delivery Workshop

Explore the introduction of new IT services on campus, focusing on enhancing user experience. Learn how to assess and implement technology innovations while improving current and future services. Discover the intriguing history of the George Bennie Railplane, a suspended monorail system designed in the early 20th century. Plan for the future by considering the evolving expectations of staff and students in utilizing new technologies and services.

• IT services
• User experience
• Technology innovations
• Workshop
• Future planning

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1. IT Service Design - shape the future of service delivery Dave Anderson Catriona Macisaac

2. Workshop to explore how new IT services are introduced on campus. User focused service provision gives an opportunity to improve staff and student experience of IT. How should technology innovations be assessed? How should they be implemented and how can current and future services be improved?

4. The George Bennie Railplane High-level suspended monorail system.

5. The George Bennie Railplane Designed 1921 Built Renfrewshire 1928/29 Prototype Service Launched Milngavie 1930 Plans for Glasgow / Edinburgh line Estimated top speed of 120mph

6. The George Bennie Railplane No financial backing Bennie ousted from board 1936 & declared bankrupt 1937 Railplane track & car dismantled for scrap in 1957 Steam locomotives continued on line until 1960 s

8. How do you want to learn about new and possible future services? How should we support staff to make best use of new services or technologies? Thinking of staff and students in 5 years time, what will their expectations be and how should we be planning now to meet to those?