Revolutionizing Online Individual Registration in Basketball
Registration Project
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Individual Registration Project – Why?
People find it hard to engage with our sport:
“Interacting with our sport is like using a Nokia 8210.”
“Have you tried to register lately? It’s a nightmare.”
“Our participants now expect the same experience from our
digital services as they get from their bank.”
Individual Registration Project – Why?
Issues with current vendor:
•
Existing solution is built on old technology, is inflexible and no longer fit for purpose
•
Continued failure to deliver on any deadline or the new, proposed platform -
“Gameday”
•
Support level has dropped, the number of system faults has increased, customers
are actively avoiding system use - causing segregation (particularly clubs)
Individual Registration Project – Why?
•
Align the state with an equitable fee (BV) structure
•
Single source of truth –
accurate data
•
Provide a modern tech solution –
“Built by basketball, for basketball”
•
Legal Compliance - Australian Privacy Act / Data Protection legislation
“Personal information should only be collected directly from the person it belongs to,
unless it’s impossible or impracticable to do so”
– Australian Privacy Principles
•
Extra resources across technology and digital support
What is changing?
•
Process:
compulsory online individual registration
•
Technology:
new platform – ‘built by basketball, for basketball’
•
Fees:
No ‘additional fees’
•
Realignment to an individual participant registration model in Metro Melbourne
•
Equitable (BV) fees in Victoria (country and/or metro)
•
Note: a proportion of a metro participants fees already come to BV via
associations passing on a ‘team based’ fee component, individual registration will
replace that.
•
User experience:
easy, fast and user friendly for participants and administrators
What will this mean?
Participant:
•
Compulsory online individual registration
•
Single streamlined registration process – player, parent, referee, coach,
administrator etc.
•
Ability to manage their own basketball experience(s):
•
A better and
personalised user experience
•
One login/user profile to manage multiple
interactions with the sport – eg children and/or roles
•
Manage payments and view registration history
•
Mobile friendly
What will this mean?
Association / Club:
•
A better user experience for administrators
•
Association and/or clubs to still have full control over registration/membership packages
•
Reduction in cash handling – remove risk
•
No
seasonal (twice per year) payment(s) to BV for metro associations
•
Greater cashflow up front
•
Ability to make evidence based strategic decisions
•
State-wide managed tribunal system
•
Complying with privacy legislation
•
Better appeal to commercial partners
What will this mean?
Basketball Victoria:
•
Proactive response to strategic planning, program delivery and membership servicing
•
Complying with Data and Privacy Protection Legislation
•
Better opportunity to provide resources and support across:
•
Infrastructure / Systems – plus
additional Digital Support for Associations
•
Facility planning & growth
•
Pathway Support
•
Mandatory reporting requirements - eg Sport Australia, Sport and Recreation
Victoria, LGAs
Individual Registration Fees (BV):
Player :
(a one off annual payment – for anyone wanting to participate in a BV sanctioned competition)
•
$25
–
Junior (17 and under) participant – annual (once off payment)
•
$39
–
Senior (Over 18) participant– annual (once off payment)
*fees approved at 2017 State Conference
*Currently participants in regional Victoria pay $39 for all ages (52,000+)
*lowest state sporting body cost in Australia across any sport
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Participants
When registered participants are provided the following benefits:
•
Personal Player/Accident insurance
•
Affiliation with Basketball Victoria and Basketball Australia
•
Opportunity to participate in all BV sanctioned leagues, events and
competitions
•
Opportunity to participate in education, training, seminars, courses & clinics
•
Participation and eligibility for state team / development programs
•
Ability to manage their own basketball experience
•
Potential commercial opportunities with BV partners
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Associations and/or Clubs
Participants registration fees assist in covering:
•
Insurance cover - Professional Indemnity, Public Liability, Management &
Cyber Liability insurance
•
Administrative, governance, legal, strategic, technical and digital support for
member associations
•
Provision of a tribunal system across Victoria
•
Provision of and accreditation for referees for competitions
•
Coach education and accreditation
•
Management of the VJBL, Big V and NBL1 Leagues
•
Government relations and facilities growth/management.
•
Inclusion programs and events
•
State – high performance pathways
•
Marketing & Communications support
Technology
PlayHQ
is the new platform/software service and stand-alone company that
was designed and developed by sports consultant and digital agency –
Codeware
•
Victorian
•
Codeware is an advisory business that specialises in driving
digital transformations for sports organisations.
•
Built for basketball
with deep input from BV for sports requirements
What is being developed?
Fast & Easy Registration
Personalised Profile &
Game Centre
Member Management
Competition Management
Venue
Management
Dashboards
/ Reporting
Fixture / Ladders/ Results
Display Widgets & Basic Sites
Scoring Platform
Participants
Participants
Associations
Clubs & Associations
Associations
Clubs & Associations
Participants
Clubs, Associations & Participants
Demonstration -
Enhancing user experience, efficiency, and compliance in basketball registration processes through a new tech platform, aligning fees equitably while ensuring legal compliance and a seamless registration experience for participants and administrators.
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Presentation Transcript
Registration Project Association Training Association Training
Individual Registration Project Why? People find it hard to engage with our sport: Interacting with our sport is like using a Nokia 8210. Have you tried to register lately? It s a nightmare. Our participants now expect the same experience from our digital services as they get from their bank.
Individual Registration Project Why? Issues with current vendor: Existing solution is built on old technology, is inflexible and no longer fit for purpose Continued failure to deliver on any deadline or the new, proposed platform - Gameday Support level has dropped, the number of system faults has increased, customers are actively avoiding system use - causing segregation (particularly clubs)
Individual Registration Project Why? Align the state with an equitable fee (BV) structure Single source of truth accurate data Provide a modern tech solution Built by basketball, for basketball Legal Compliance - Australian Privacy Act / Data Protection legislation Personal information should only be collected directly from the person it belongs to, unless it s impossible or impracticable to do so Australian Privacy Principles Extra resources across technology and digital support
What is changing? Process: compulsory online individual registration Technology: new platform built by basketball, for basketball Fees: No additional fees Realignment to an individual participant registration model in Metro Melbourne Equitable (BV) fees in Victoria (country and/or metro) Note: a proportion of a metro participants fees already come to BV via associations passing on a team based fee component, individual registration will replace that. User experience: easy, fast and user friendly for participants and administrators
What will this mean? Participant: Compulsory online individual registration Single streamlined registration process player, parent, referee, coach, administrator etc. Ability to manage their own basketball experience(s): A better and personalised user experience One login/user profile to manage multiple interactions with the sport eg children and/or roles Manage payments and view registration history Mobile friendly
What will this mean? Association / Club: A better user experience for administrators Association and/or clubs to still have full control over registration/membership packages Reduction in cash handling remove risk No seasonal (twice per year) payment(s) to BV for metro associations Greater cashflow up front Ability to make evidence based strategic decisions State-wide managed tribunal system Complying with privacy legislation Better appeal to commercial partners
What will this mean? Basketball Victoria: Proactive response to strategic planning, program delivery and membership servicing Complying with Data and Privacy Protection Legislation Better opportunity to provide resources and support across: Infrastructure / Systems plus additional Digital Support for Associations Facility planning & growth Pathway Support Mandatory reporting requirements - eg Sport Australia, Sport and Recreation Victoria, LGAs
Individual Registration Fees (BV): Player : (a one off annual payment for anyone wanting to participate in a BV sanctioned competition) $25 Junior (17 and under) participant annual (once off payment) $39 Senior (Over 18) participant annual (once off payment) *fees approved at 2017 State Conference *Currently participants in regional Victoria pay $39 for all ages (52,000+) *lowest state sporting body cost in Australia across any sport
What does registration with BV cover? What does registration with BV cover? Participants When registered participants are provided the following benefits: Personal Player/Accident insurance Affiliation with Basketball Victoria and Basketball Australia Opportunity to participate in all BV sanctioned leagues, events and competitions Opportunity to participate in education, training, seminars, courses & clinics Participation and eligibility for state team / development programs Ability to manage their own basketball experience Potential commercial opportunities with BV partners
What does registration with BV cover? What does registration with BV cover? Associations and/or Clubs Participants registration fees assist in covering: Insurance cover - Professional Indemnity, Public Liability, Management & Cyber Liability insurance Administrative, governance, legal, strategic, technical and digital support for member associations Provision of a tribunal system across Victoria Provision of and accreditation for referees for competitions Coach education and accreditation Management of the VJBL, Big V and NBL1 Leagues Government relations and facilities growth/management. Inclusion programs and events State high performance pathways Marketing & Communications support
Technology PlayHQ is the new platform/software service and stand-alone company that was designed and developed by sports consultant and digital agency Codeware Victorian Codeware is an advisory business that specialises in driving digital transformations for sports organisations. Built for basketball with deep input from BV for sports requirements
What is being developed? Participants Participants Clubs & Associations Associations Personalised Profile & Game Centre Member Management Fast & Easy Registration Competition Management Participants Clubs & Associations Clubs, Associations & Participants Associations Fixture / Ladders/ Results Display Widgets & Basic Sites Scoring Platform Venue Management Dashboards / Reporting
