Quality Standards and Total Quality Management at Haribo
Quality is a crucial management objective at Haribo to ensure products meet customer expectations. Steps to maintain quality include following quality standards like BS 7850-1 and ISO 8402, implementing Total Quality Management principles, and aiming for zero defects through benchmarking and employee empowerment.
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F1 QUALITY STANDARDS Why is quality a key management objective at Haribo? What steps can it take to ensure quality standards are met? LEARNING AIM F: QUALITY MANAGEMENT
QUALITYSTANDARDS In this topic you will learn about British Standards Institution standard BS 7850- 1:1992 International Organization for Standardization standard ISO 8402:1994 Kite marks IIP
QUALITYSTANDARDS Quality means the ability of a good or service to meet customers expectations Different customers will however have a different perception of quality Customers interpretation of quality may be influenced by a number of factors including: Price Brand Customer s personal expectations and experiences Nature of product or service
QUALITYSTANDARDS Quality standards exist when there is an agreed process in place to maintain quality Systems are established for everyone to follow This will lead to quality products and less waste However, just having systems on place does not necessarily guarantee they will be followed! Businesses can be accredited with quality standards e.g. Kite marks to display on products
QUALITYSTANDARDS British Standards Institution standard BS 7850-1:1992 = Total quality management TQM sees quality as the responsibility of all employees Each employee is a link in the chain and treats the next link as if they were an external customer They will pass the product on only if it is correct Philosophy of get it right first time Methods of achieving TQM include: Quality chains Empowerment Monitoring Team work Zero defects Quality circles Benchmarking
TOTALQUALITYMANAGEMENT Zero defects Getting it right first time every time Achieving zero defect is the responsibility of every employee Eliminates the cost of errors i.e. scrapping or reworking faulty products Benchmarking The process of identifying best practise, normally within an industry Collect quantitative data on these areas Compare performances to identify areas of weakness Implement procedures to achieve these targets Identify areas that can be benchmarked Identify best practise Set new targets Review progress
QUALITYSTANDARDS International Organization for Standardization standard ISO 8402:1994 An umbrella organisation for the standards organisations of individual countries e.g. the British Standards Institute in the UK is a member https://www.iso.org/member/2064.html Visit the ISO website and watch the video to find out more about the work and history of the ISO. Works collaboratively to agree on minimum acceptable standards within industries that organisations will work to in order to ensure quality is maintained
QUALITYSTANDARDS Kite marks IIP Investors in People sets standards for the management of the human resources within an organisation Accredits organisations Visit the IIP website and find out more about the work and history of the IIP. Requires a commitment to the training and development of all employees Can help with the recruitment and retention of employees
QUALITYSTANDARDS In this topic you have learnt about British Standards Institution standard BS 7850- 1:1992 International Organization for Standardization standard ISO 8402:1994 Kite marks IIP
