Professional Skills for Pharmacy Technicians: A Comprehensive Guide
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:
Professional Skills for the
Pharmacy Technician
Professional Skills for the Pharmacy Technician
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ISBN-13: 9781449629823
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List Price: $39.95*
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Paperback
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Trim: 7x9
•
First Edition
Published January 2016
* Current list price, prices subject to change
Instructors Praise This Approach
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-Sharon M. Demers, CPht, Lead Pharm Tech Instructor/ Externship Coordinator, Lincoln Tech Institute
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Author
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Associate Professor Pharmacy
Practice, Director of Curriculum,
LECOM School of Pharmacy,
Bradenton, Florida
Overview
•
Aids technicians in viewing themselves as professionals within the health
system
•
Easy-to-read text that addresses some of the skills that could facilitate
cohesive interactions in the workplace, and increase safety in health
system pharmacies by improving communication
•
Discusses topics dealing with interpersonal relationships, conflicts, training
of new employees, management and supervision within the technician
ranks, and the importance of the technician role within the healthcare
system
•
Contains cases and illustrations to initiate conversation and discussion of
attitudes and professional attributes of health care workers
•
This text can also be used in pharmacies for orientation of employees, both
technicians and pharmacists
Goals
•
This book was created to provide students, pharmacy technicians, and
pharmacists with tools for discussion of human resources, management,
patient safety, and other issues that all technicians must understand
•
Focus on generating conversation and discussion of attitudes and
professional attributes of health care workers
•
The primary audience is the pharmacist, technicians, and students with
the goal of providing the knowledge and skills needed for pharmacy
practice
•
We believe the information contained will be of great value to those who
wish to improve pharmaceutical care outcomes, by optimizing discussion
and communication
Table of Contents
Chapter 1 History and Traditional Technician Roles
Chapter 2 Professionalism and Ethics
Chapter 3 Patient Safety
Chapter 4 Training and Mentoring
Chapter 5 Organizational Culture
Chapter 6 Human Resources and Labor Relations
Chapter 7 Cultural Competence
Chapter 8 Negotiation and Emotional Intelligence
Chapter 9 Customer Service
Chapter 10 Substance Abuse
Chapter 11 Security and Risk Management
Chapter 12 Career Management
Chapter 13 The Technician Supervisor
Chapter 14 Technicians in Inventory Management and Technology
Pedagogical Elements
Quotes
Boxed Articles and References
2. Business Dictionary. Organizational culture.
http://www.businessdictionary.com/definition/organizational-culture.html. Accessed May 11, 2015.
Descriptions of Topics
Case Studies and Discussion Questions
Captioned Illustrations
James Reason has described the
safeguards put into place to prevent
errors in a system as being pieces of
Swiss cheese lined up in a row. There
are small holes in every safeguard
where something could possibly go
wrong, but there are multiple
safeguards. As a result, most of the
time, errors and mishaps can be
prevented. However, in rare cases,
the holes in the safeguards line up
and allow the error to slip through.
Instructor Resources
•
Instructor’s Manual
•
Test Bank
•
Assignments in each chapter
•
Lecture Slides in PowerPoint
format
Recap of Features
•
Aids technicians in viewing themselves as professionals
within the health system
•
Provides soft-skills training for career-ready technicians
•
Offers Case Studies, Assignments, Discussion
Questions
•
Excellent curriculum resource for accredited programs
•
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PTAC 2020 Standards
for Accredited Programs
The new Pharmacy Technician Accreditation Commission (PTAC)
collaboration between (ASHP) and the Accreditation Council for
Pharmacy Education (ACPE) is working towards assuring and
advancing the quality of pharmacy technician education and training
programs to new standards by 2020.
This text is an excellent resource for PTAC accredited pharmacy
technician education programs preparing curricula to meet the new
2020 Pharmacy Technician Certification Board (PTCB) standards for
certification and recertification.
We hope you will enjoy adding this
fabulous resource to your Pharmacy
Technician curriculum.
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Contact Us
For more information, visit:
http://go.jblearning.com/SPeshek
•
Request a review copy
•
Request instructor resources
Contact your Health Professions Account Specialist
via email:
http://go.jblearning.com/findarep
Or call 1-800-832-0034
Browse our website for additional resources:
www.jblearning.com
Explore "Professional Skills for the Pharmacy Technician," a valuable resource authored by Stephanie C. Peshek, PharmD, MBA, MSEd, FASHP. This book delves into essential topics such as interpersonal relationships, conflict resolution, employee training, and the pivotal role of pharmacy technicians in healthcare settings. Packed with real-life scenarios and expert insights, this text equips pharmacy technicians with the knowledge and skills needed to excel in their roles. Discover a holistic approach to viewing technicians as integral professionals within the healthcare system, promoting effective communication and enhancing workplace safety.
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Presentation Transcript
Thank you for joining us today to learn more about the new text: Professional Skills for the Pharmacy Technician
Professional Skills for the Pharmacy Technician ISBN-13: 9781449629823 List Price: $39.95* Paperback Trim: 7x9 First Edition Published January 2016 * Current list price, prices subject to change
Instructors Praise This Approach "The manuscript is great. I thought I would be reading a book that was geared toward pharmacy technician topics such as Math, Pharmacology, Institutional Pharmacy, etc. It took me by surprise that the manuscript discusses and explains the business aspect of the pharmacy profession. I have yet to come across a text like this one. I really enjoyed each topic. I liked how the manuscript brought reality to the pharmacy technician role and discusses the everyday occurrences of the job." -Mohamad M. Tlass, MBA, MPh, CPhT, PhTR "I was pleasantly impressed with this manuscript. Found the information very helpful and not usually found in other texts, at least to this extent. The scenarios were quite helpful and with 27 years as a pharm tech, I can tell you I have seen pretty much all of these scenarios!" -Sharon M. Demers, CPht, Lead Pharm Tech Instructor/ Externship Coordinator, Lincoln Tech Institute "The general impression that I have from this text is that it will give students a better understanding of real life situations in the pharmacy that may pop up. The manuscript reveals that it is important for the technician to be considerate, valuable, professional, be aware of situations and be open minded while maintaining good integrity and work ethic. This text allows them to be aware of suspicious situations and for them to think before they act and to critically think on how to handle this situation." -Misty Dawn Graham, RN, BSN, CPhT
Author Stephanie C. Peshek, PharmD, MBA, MSEd, FASHP Associate Professor Pharmacy Practice, Director of Curriculum, LECOM School of Pharmacy, Bradenton, Florida
Overview Aids technicians in viewing themselves as professionals within the health system Easy-to-read text that addresses some of the skills that could facilitate cohesive interactions in the workplace, and increase safety in health system pharmacies by improving communication Discusses topics dealing with interpersonal relationships, conflicts, training of new employees, management and supervision within the technician ranks, and the importance of the technician role within the healthcare system Contains cases and illustrations to initiate conversation and discussion of attitudes and professional attributes of health care workers This text can also be used in pharmacies for orientation of employees, both technicians and pharmacists
Goals This book was created to provide students, pharmacy technicians, and pharmacists with tools for discussion of human resources, management, patient safety, and other issues that all technicians must understand Focus on generating conversation and discussion of attitudes and professional attributes of health care workers The primary audience is the pharmacist, technicians, and students with the goal of providing the knowledge and skills needed for pharmacy practice We believe the information contained will be of great value to those who wish to improve pharmaceutical care outcomes, by optimizing discussion and communication
Table of Contents Chapter 1 History and Traditional Technician Roles Chapter 2 Professionalism and Ethics Chapter 3 Patient Safety Chapter 4 Training and Mentoring Chapter 5 Organizational Culture Chapter 6 Human Resources and Labor Relations Chapter 7 Cultural Competence Chapter 8 Negotiation and Emotional Intelligence Chapter 9 Customer Service Chapter 10 Substance Abuse Chapter 11 Security and Risk Management Chapter 12 Career Management Chapter 13 The Technician Supervisor Chapter 14 Technicians in Inventory Management and Technology
Pedagogical Elements Boxed Articles Quotes Case Studies Descriptions of Topics Questions for Discussion Illustrations
Boxed Articles and References 2. Business Dictionary. Organizational culture. http://www.businessdictionary.com/definition/organizational-culture.html. Accessed May 11, 2015.
Captioned Illustrations James Reason has described the safeguards put into place to prevent errors in a system as being pieces of Swiss cheese lined up in a row. There are small holes in every safeguard where something could possibly go wrong, but there are multiple safeguards. As a result, most of the time, errors and mishaps can be prevented. However, in rare cases, the holes in the safeguards line up and allow the error to slip through.
Instructor Resources Instructor s Manual Test Bank Assignments in each chapter Lecture Slides in PowerPoint format
Recap of Features Aids technicians in viewing themselves as professionals within the health system Provides soft-skills training for career-ready technicians Offers Case Studies, Assignments, Discussion Questions Excellent curriculum resource for accredited programs Instructor Resources: Test Bank, Practice Exercises, Homework Assignments
PTAC 2020 Standards for Accredited Programs The new Pharmacy Technician Accreditation Commission (PTAC) collaboration between (ASHP) and the Accreditation Council for Pharmacy Education (ACPE) is working towards assuring and advancing the quality of pharmacy technician education and training programs to new standards by 2020. This text is an excellent resource for PTAC accredited pharmacy technician education programs preparing curricula to meet the new 2020 Pharmacy Technician Certification Board (PTCB) standards for certification and recertification.
Thank you for joining us today to learn more about Professional Skills for the Pharmacy Technician We hope you will enjoy adding this fabulous resource to your Pharmacy Technician curriculum.
Contact Us For more information, visit: http://go.jblearning.com/SPeshek Request a review copy Request instructor resources Contact your Health Professions Account Specialist via email: http://go.jblearning.com/findarep Or call 1-800-832-0034 Browse our website for additional resources: www.jblearning.com
