Populations in Homelessness and Poverty Presentation
Homelessness &
Poverty: Understanding
Populations We Work
With
A presentation from Community
Transportation Association of the Northwest
Presented by Ryan Acker, Executive Director
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This presentation contains adult-oriented
language.
Why is
understanding
homelessness
and poverty
important?
•
Community and specialized
transportation services are designed
for people with specialized
transportation needs, including those
who because of age, income or
ability, are unable to transport or
provide transportation for
themselves.
•
Homeless populations and people
living in poverty are among the most
vulnerable in our communities.
•
Within the homeless and lower-
income communities, there are many
other people who can face
accessibility challenges, including
people with disabilities, veterans,
seniors, and people living with a
mental health condition.
At the Crossroads Homelessness, Poverty and
Community and Specialized Transportation
•
Customer service
•
Service coordination
•
Policies
Customer Service
Customer Service
What are some common beliefs
you’ve heard about people who
are homeless or living in poverty?
This Photo
by Unknown Author is licensed under
CC BY-SA
Important
Maslow’s Hierarchy of Needs: Think about
these as we go through
Shelter
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How many people like pooping in public?
You need to know…
•
When a person is at a place where they must poop outside they have
had to surrender a part of themselves;
•
It is humiliating;
•
It is survival.
Homeless
People are
Lazy!
How many people have ever had a
toothache?
•
Your brain starts a loop.
Think back to a time when you moved…
•
Stressful, yes?
•
Unpack
•
Get the cable, phone…
•
Where am I going to do my laundry?
•
Where’s the closest store?
•
Brain loop – Question, decisions…
•
About 6 months to a year
•
What if you had to move/process that EVERY SINGLE DAY:
•
I don’t know where I’m going to sleep tonight
•
I don’t where I’m going to pee in the next three hours
•
I’m on my period and I don’t know where I’m going to get pads
•
It is a continuous false start.
•
Cannot get feet planted.
•
I can’t think about anything further, because I don’t have this very basic need met.
It takes a LOT of energy to be…
•
In Survival Mode
•
To be homeless
•
To be living in poverty
Write this down!
This is harder than it looks.
With your dominant hand, snap
•
Every time you snap, this is something that you need, but you don’t
have
•
With you non-dominant hand
•
This is harder than it looks…
Some People Choose to Be Homeless
•
Why are there more homeless people in Washington and Oregon?
•
Ohio
•
Funding specifically for homeless programs and mental health programs; Taxes
directed towards those
•
Friends, family – You know people are going to die.
•
The weather is nice in WA/OR Coastal areas
•
But – do these people choose to be homeless?
•
Never:
•
1) Human beings make decisions-based on the information available to them at the
time of the decision.
•
2) Can seem to be better options based on information and opportunities available;
•
3) False Options
What might
seem like
benefits?
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!
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Individual circumstances
•
Prized possession
•
Gift/opportunities
•
People help how they can
•
Basic Needs
•
Belief that people should suffer/Doesn’t meet expectations of what
“poverty” looks like
•
Comparing unknown apples to unknown oranges
How many people use any of the following?
•
Coffee
•
Soda
•
Sugar
•
Cigarettes
•
Alcohol
•
Prescription medications
•
These are all “substances”
$3.00
•
Today’s list (View from a “helper”)
•
Out of toothpaste/toothbrush (.50)
•
Out of toilet paper (.98)
•
Need to find a place to sleep tonight
•
Can’t find ID – Need to get a new one ($20.00)
•
Have to get across town (food pantry); need a bus pass ($1.25)
•
Would really like a soda/beer/candy bar (@1.98)
•
Decisions: Auto Pilot
•
Essential to
immediate
survival?
•
Which of these will bring me
joy
?
•
Causes me stress? Can I handle the stress?
Homeless
people are
“drug
addicts”
Impacts of homelessness and poverty
Impacts…
•
Cycle of catch-up versus preventative
•
It costs A LOT to be poor
•
Impact on mental, emotional and physical
health
•
Higher rates, late fees
•
No credit
•
Government paperwork
•
Dental/physical health
•
Bills
•
Housing
•
Impact on meeting basic needs + future goals
•
Student loans/past debts
•
It takes a long time.
Impacts…
•
Shrinks time-frame of decision-
making
•
Minute-to-minute
•
Day-to-day
•
SAVINGS?
•
Hoarding
•
Emphasized Prioritization
•
Kids
•
Certain material things
•
Changes behavior – Can
become a driving
force/
fixation
Impacts…
•
Impacts relationships
•
Isolation
•
Diminished boundaries
•
Self-exploitation
•
Manipulation
•
Coercion
•
Anger – Explosive
Need to know…
•
Person is NOT operating at
highest and fullest potential;
•
But they are doing the best
that they can at this moment.
3 Days to decompensate…
3 Years to restore…
In Customer
Service…
•
Hope
•
Access to basic needs
•
Getting from point A to point B
•
Friends, family as
important as medical care
and social services and jobs
•
Affirmation of dignity and worth and
respect as a human being
•
How you speak to the person
•
How you interact
•
Everyone is a VIP
•
Information
•
Clear expectations
•
Transparency
•
Opportunity
Service Coordination
What are some services
you think a person who
is homeless or living in
Poverty Might need
What are some services you think a person who is
homeless or living in Poverty Might need
•
Shelter/Low-Income Housing
•
Court house/probation
•
Grocery/food
•
Hospital
•
Mental Health Facilities
•
Department of Human Service (I.E. Food benefits, social security income,
•
Social Security Office
•
Jobs
•
College/Education
•
Clothing Store
Homeless
people in your
community
•
Need you at that table…
•
There will sometimes be people
at a table who will say “they’re
just a bunch of drug addicts” or
“they’re just a bunch of crazies”.
•
It’s offensive and it’s a lie
It’s offensive and it’s a lie
. And it
strips people of their dignity
and worth.
•
They need you to stand up for
them, because right now, they
can’t stand up for themselves or
else they wouldn’t be in the
position they are in.
Knowing your
stuff
•
Why are people homeless?
•
Domestic Violence
•
Suddenly lost job/income (can easily get another one or more
soon)
•
Mental health condition impacts ability to work, emotional
stability, ability to form relationships (CAN BE THE CAUSE OR
HAPPEN BECAUSE OF)
•
Addiction impacts prioritization
•
No friends, family, support
•
Physical abilities or health impacts ability to earn meaningful
income
•
Housing prices too high
•
“Criminal” background makes it challenging to meet
financial/housing needs
•
Transportation makes it challenging to meet housing/work
needs
•
Support network unable to provide enough support for person
Knowing your
stuff
•
Did you know?
•
Disparately impacted communities: LGBT (up to 40%
of homeless youth), Veterans (13%), People with
Mental Health Condition (up to 25%), Isolated
individuals, People who have faced discrimination
(Black/African American – Up to 38%)),
trauma
•
There is a loss (or never was); Trauma that impacted
their Maslow’s
•
Social services intervention can sometimes only
focuses on one or two issues – Not the underlying
factors. Housing First/Medical First/Employment
First/Transportation First – It needs to be integrated.
Individualized
•
Assessments must be individualized; Intervention
must be appropriate and address issues.
Service
Coordination
To Do’s
•
Siting of facilities, routes and
services – How are they going to
get there?
•
Accessibility, availability and
affordability of transportation
•
Fee waivers?
•
Links to other services (as
identified)
•
Coordinated services and efforts
– benefits all people
•
MOU’s with shelter, food,
medical, mental health and
social services
•
Training front-line staff
Policies
•
We CAN control own policies
•
Human-Centered Policies in Transportation
Policies
•
ID Cards
•
Fee waivers
•
Sleeping on Transit
•
Public restrooms
•
Congregation
•
Anger/Disruptive Behavior
•
Enforcement discretion
Sleeping on Transit/Bus Stops
•
Rationale for policy
•
Applied Equally
•
How would you treat a person who appeared to be a college
student who nodded off? Or a business person on their way
to the airport?
•
Enforcement discretion/Protocol
•
I.E. Provide tools/resources
•
Set-up a partnership with a shelter specifically
•
MOU to make your passengers a priority
•
Drop-off at shelter end of trip?
•
Kindness, fairness, sound rationale and policy
Public restrooms
•
Public/private partnerships
•
Reasons for having it; Worth the investment
•
Alternatives
•
Disease
•
Death
•
Kindness, fairness, sound rationale and policy
•
Unnamed Department Store
Congregation
•
Okay – It’s a bus stop
•
Behaviors prohibited…
•
Harassment
•
Violence
•
Talking to people???
Anger/Disruptive
Behavior
I need a volunteer who
wants to cuss!
•
Desperation = Raised Voice = “Fighting Words”
•
I am in pain – And I don’t know what to do about it
•
I am not getting my needs met, and I don’t know how
•
I am fighting for me, because no one else will
•
I’m signaling my boundaries (I don’t like your shoes)
•
I’ve run out of ways to communicate
•
Remain calm – It’s not about you (if it is, address that)
•
Empower people: Affirmation, information, opportunity. De-escalate/re-
direct. And affirm personal and agency boundaries.
•
Red = listen to
•
Blue = human interaction (we can all do better)
Policies that…
•
Recognize/honor human emotions and conditions;
•
Also recognize and respect those in
service/employment.
Closing Thoughts…
Do’s and Don’ts
•
Don’t feel guilty
•
Don’t use the term “compliance”.
•
Do meet people where they are at.
•
Do promote dignity, worth and respect.
Advocate for:
Human-centered policies
•
Public restrooms and public accommodations policies that ensure access to public restrooms for
all people.
•
Mental health services – transportation’s role
Funding to support
•
Individualized assessment
•
Direct links to mental and medical care
•
Does not discriminate based on race, sexual orientation, gender, gender identity, familial
status, age, religion, criminal background, substance use or mental health treatment
status;
•
Provides wrap-around services including connections to mental health counseling and/or
treatment (long-term/short-term), medical health, and employment opportunities;
•
Short-term and long-term housing options
•
Short-term and long-term case management
Remember…
•
We are responsible for getting people to meet their basic needs, and we do that
from a home base – These populations need to have their home base.
This presentation by the Community Transportation Association of the Northwest, presented by Ryan Acker, delves into the importance of understanding homelessness and poverty. It highlights the challenges faced by vulnerable populations, such as homeless individuals, those living in poverty, people with disabilities, veterans, seniors, and those with mental health conditions. The presentation emphasizes the need for compassionate and effective customer service to address the specialized transportation needs of these populations. It also aims to break down myths and misconceptions surrounding homelessness and poverty, advocating for a better understanding of the impact on individuals. Featuring insights on Maslow's Hierarchy of Needs, the presentation underscores the fundamental requirements for individuals to thrive and feel secure.
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Presentation Transcript
Homelessness & Poverty: Understanding Populations We Work With A presentation from Community Transportation Association of the Northwest Presented by Ryan Acker, Executive Director
WARNING WARNING This presentation contains adult-oriented language.
Why is understanding homelessness and poverty important? Community and specialized transportation services are designed for people with specialized transportation needs, including those who because of age, income or ability, are unable to transport or provide transportation for themselves. Homeless populations and people living in poverty are among the most vulnerable in our communities. Within the homeless and lower- income communities, there are many other people who can face accessibility challenges, including people with disabilities, veterans, seniors, and people living with a mental health condition.
At the Crossroads Homelessness, Poverty and Community and Specialized Transportation Customer service Service coordination Policies
Customer Service Compassionate, effective, professional services To do that, we need to understand the populations we re serving
Customer Service Breaking down myths, negative attitudes and misconceptions Understanding the impact of homelessness and poverty on people The bottom line
What are some common beliefs you ve heard about people who are homeless or living in poverty?
Maslows Hierarchy of Needs: Think about these as we go through Physical: (Hope), Air, (Immediate Medical), Shelter, Water, Food, Gratification The Rule of 3 Sense of Security: Predictability, Reliability (this is how the transportation systems able to work), Trust I feel safe when . Reasonable Expectations. Love, Belonging, Community: Being a part of something, friends, family, community, job Self-Esteem: Sense of own self worth, direction Self-Actualization: I ve got this! Thriving
Shelter Often as a result of issues in other areas Sense of Security Shelter Why it 3 hours?
When someone becomes homeless When someone becomes homeless You have to consider that by the time someone loses their own home, they have exhausted all of their options. 3 days is how long it takes to decompensate: Sense of Security is Breaking Down Changes the Way We Operate SURVIVAL MODE
How many people like pooping in public? Human bodies pee and poop. We learn to control that, and we develop modesty as part of civilized society .
You need to know When a person is at a place where they must poop outside they have had to surrender a part of themselves; It is humiliating; It is survival.
Homeless People are Lazy!
How many people have ever had a toothache? Your brain starts a loop.
Think back to a time when you moved Stressful, yes? Unpack Get the cable, phone Where am I going to do my laundry? Where s the closest store? Brain loop Question, decisions About 6 months to a year What if you had to move/process that EVERY SINGLE DAY: I don t know where I m going to sleep tonight I don t where I m going to pee in the next three hours I m on my period and I don t know where I m going to get pads It is a continuous false start. Cannot get feet planted. I can t think about anything further, because I don t have this very basic need met.
It takes a LOT of energy to be In Survival Mode To be homeless To be living in poverty
Write this down! This is harder than it looks.
With your dominant hand, snap Every time you snap, this is something that you need, but you don t have With you non-dominant hand
Some People Choose to Be Homeless Why are there more homeless people in Washington and Oregon? Ohio Funding specifically for homeless programs and mental health programs; Taxes directed towards those Friends, family You know people are going to die. The weather is nice in WA/OR Coastal areas But do these people choose to be homeless? Never: 1) Human beings make decisions-based on the information available to them at the time of the decision. 2) Can seem to be better options based on information and opportunities available; 3) False Options
Love, Sense of security community, belonging What might seem like benefits? Cycle that s temporary (not thriving) Independence (Self-Esteem) Life centered around stopping the snapping
Ive seen people on food stamps with cell I ve seen people on food stamps with cell phones, nice shoes and a big screen tv! phones, nice shoes and a big screen tv! Individual circumstances Prized possession Gift/opportunities People help how they can Basic Needs Belief that people should suffer/Doesn t meet expectations of what poverty looks like Comparing unknown apples to unknown oranges
How many people use any of the following? Coffee Soda Sugar Cigarettes Alcohol Prescription medications These are all substances
$3.00 Today s list (View from a helper ) Out of toothpaste/toothbrush (.50) Out of toilet paper (.98) Need to find a place to sleep tonight Can t find ID Need to get a new one ($20.00) Have to get across town (food pantry); need a bus pass ($1.25) Would really like a soda/beer/candy bar (@1.98) Decisions: Auto Pilot Essential to immediate survival? Which of these will bring me joy? Causes me stress? Can I handle the stress?
Not true So what? Causing factor versus coping mechanism Shelter is a foundational basic human need; Hard to address mental, emotional, behavioral health issues when basic needs not met. Drug addiction is between the person and their addiction. Homeless people are drug addicts There is nothing noble in being superior to your fellow man; true nobility is being superior to your former self. Ernest Hemingway Expectation for homeless people or people in poverty to have super-human coping mechanisms
Impacts Cycle of catch-up versus preventative It costs A LOT to be poor Impact on mental, emotional and physical health Higher rates, late fees No credit Government paperwork Dental/physical health Bills Housing Impact on meeting basic needs + future goals Student loans/past debts It takes a long time.
Shrinks time-frame of decision- making Minute-to-minute Day-to-day SAVINGS? Hoarding Impacts Emphasized Prioritization Kids Certain material things Changes behavior Can become a driving force/fixation
Impacts Impacts relationships Isolation Diminished boundaries Self-exploitation Manipulation Coercion Anger Explosive
Need to know Person is NOT operating at highest and fullest potential; But they are doing the best that they can at this moment.
3 Days to decompensate 3 Years to restore
Hope Access to basic needs Getting from point A to point B Friends, family as important as medical care and social services and jobs In Customer Service Affirmation of dignity and worth and respect as a human being How you speak to the person How you interact Everyone is a VIP Information Clear expectations Transparency Opportunity
Service Coordination 01 02 03 Community and specialized transportation providers are a part of the safety net; Cannot control other portions I.E. homeless services, health care, food stamps CAN influence
What are some services you think a person who is homeless or living in Poverty Might need
What are some services you think a person who is homeless or living in Poverty Might need Shelter/Low-Income Housing Court house/probation Grocery/food Hospital Mental Health Facilities Department of Human Service (I.E. Food benefits, social security income, Social Security Office Jobs College/Education Clothing Store
Need you at that table There will sometimes be people at a table who will say they re just a bunch of drug addicts or they re just a bunch of crazies . It s offensive and it s a lie. And it strips people of their dignity and worth. They need you to stand up for them, because right now, they can t stand up for themselves or else they wouldn t be in the position they are in. Homeless people in your community
Why are people homeless? Domestic Violence Suddenly lost job/income (can easily get another one or more soon) Mental health condition impacts ability to work, emotional stability, ability to form relationships (CAN BE THE CAUSE OR HAPPEN BECAUSE OF) Addiction impacts prioritization No friends, family, support Physical abilities or health impacts ability to earn meaningful income Housing prices too high Criminal background makes it challenging to meet financial/housing needs Transportation makes it challenging to meet housing/work needs Support network unable to provide enough support for person Knowing your stuff
Did you know? Disparately impacted communities: LGBT (up to 40% of homeless youth), Veterans (13%), People with Mental Health Condition (up to 25%), Isolated individuals, People who have faced discrimination (Black/African American Up to 38%)), trauma There is a loss (or never was); Trauma that impacted their Maslow s Social services intervention can sometimes only focuses on one or two issues Not the underlying factors. Housing First/Medical First/Employment First/Transportation First It needs to be integrated. Individualized Assessments must be individualized; Intervention must be appropriate and address issues. Knowing your stuff
Gravity Intervention Service Coordination We are all front line We have power
Siting of facilities, routes and services How are they going to get there? Accessibility, availability and affordability of transportation Fee waivers? Links to other services (as identified) Coordinated services and efforts benefits all people MOU s with shelter, food, medical, mental health and social services Training front-line staff To Do s
We CAN control own policies Human-Centered Policies in Transportation Policies
ID Cards Fee waivers Sleeping on Transit Public restrooms Congregation Anger/Disruptive Behavior Enforcement discretion Policies
Rationale for policy Applied Equally How would you treat a person who appeared to be a college student who nodded off? Or a business person on their way to the airport? Enforcement discretion/Protocol I.E. Provide tools/resources Set-up a partnership with a shelter specifically MOU to make your passengers a priority Drop-off at shelter end of trip? Kindness, fairness, sound rationale and policy Sleeping on Transit/Bus Stops
Public/private partnerships Reasons for having it; Worth the investment Alternatives Disease Death Kindness, fairness, sound rationale and policy Unnamed Department Store Public restrooms
Okay Its a bus stop Behaviors prohibited Harassment Violence Talking to people??? Congregation
Anger/Disruptive Behavior I need a volunteer who wants to cuss!
Desperation = Raised Voice = Fighting Words I am in pain And I don t know what to do about it I am not getting my needs met, and I don t know how I am fighting for me, because no one else will I m signaling my boundaries (I don t like your shoes) I ve run out of ways to communicate Remain calm It s not about you (if it is, address that) Empower people: Affirmation, information, opportunity. De-escalate/re- direct. And affirm personal and agency boundaries. Red = listen to Blue = human interaction (we can all do better)
Recognize/honor human emotions and conditions; Also recognize and respect those in service/employment. Policies that
