Overview of Employee Assistance Program Services in the City of Houston

The City of Houston offers a hybrid Employee Assistance Program (EAP) model that provides professional counseling and training services to employees and their dependents. The EAP includes onsite and offsite services, delivering a wide range of support to address various issues such as stress, family violence, job dissatisfaction, financial concerns, and more. The procurement process involved evaluating vendors based on qualifications, financial competitiveness, accessibility of services, and M/WBE participation. The services offered cover a comprehensive list of counseling areas to support the well-being of employees and their families.

• Employee Assistance Program
• City of Houston
• Counseling Services
• Procurement Process
• Mental Health

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1. Employee Assistance Program Services Briefing by Human Resources Department CITY OF HOUSTON BUDGET AND FISCAL AFFAIRS COMMITTEE MARCH 6, 2018

2. OVERVIEW 2 The City has a hybrid Employee Assistance Program (EAP) model. EAP staff is made available onsite (at employers worksite) and offsite via external contract EAP personnel for services throughout many locations, allowing face-to-face meetings between an EAP counselor and City employees and their dependents. Specifically, The EAP has provided a wide range of professional counseling and training services to employees, their dependents and the City s management team. The EAP has been able to provide 24/7/365 services in locations throughout the city and local communities where employees and their dependents live and can gain easy access. The hybrid model bolsters the City s onsite EAP by providing access to highly skilled counselors and practitioners in the Houston area and nationally.

3. PROCUREMENT PROCESS 3 RFP was released August 4, 2017. Responses were due September 7, 2017. Four (4) vendors proposed external EAP services to provide counseling, critical incident assistance, and work/life services 24/7/365. The four (4) vendors who proposed were: All One Health Cigna ComPsych Humana Proposals were reviewed by The Segal Company consultants, COH HR Benefits and Client Relations staff, Finance Department staff, and Internal EAP Counselors.

4. PROCUREMENT PROCESS CONTD 4 Criteria for evaluation of proposals: Qualifications and specialized experience of the organization and key personnel to successfully provide EAP services as evidenced by experience on proposals of similar scope and magnitude Financial competitiveness and guarantees against rate escalation over a multi-year contract Accessibility of network providers to employees The ability of the vendor to provide the best value for the dollars that employees or the City of Houston will expend Ability to meet the required 11% proposed M/WBE Participation aligned with the project scope References

5. EAP SERVICES 5 The services include but are not limited to counseling for: Anger Parenting Family violence Stress Aging parents or relatives Grief Children and adolescents Depression Alcohol and drug problems Sleeping disorders Work problems Eating disorders Job dissatisfaction Marital issues Authority conflicts Relationship communication issues Financial Conflict resolution Legal concerns Domestic violence Crisis intervention at individual and group level Dual career issues Separation or divorce

6. EAP BENEFITS 6 Benefits of having a hybrid EAP for City of Houston Helps alleviate mental health issues, especially stress and depression, which present difficult challenges in the workplace. Bolsters the City s employee assistance program by allowing employees and their dependents to seek help from providers near their residences 24 hours a day, 7 days a week. Provides a network of highly trained critical incident response experts who are available around the clock to intervene when violence issues, natural disasters, and deaths occur. Offers a wide variety of other resources including wellness education and prevention strategies that are critical to sound behavioral healthcare. Provides avenues that will have a positive impact on the City s medical plan by steering ailments, which are behavioral and not medical to the appropriate counseling experts for timely intervention. Provides online resources and interactive tools that can be accessed around the clock by employees and their dependents.

7. RECOMMENDATION 7 Approve: The recommended vendor for the Employee Assistance Program contract.