Normal Behaviors in Dementia Care

 
Linda Bliss, RN, QDCP
Kemper House
 
DEMENTIA: “NORMAL”
BEHAVIORS
 
Goals and Objectives
 
By the end of the session you will be able to…
 
Identify different types of “normal” behaviors
Identify what may trigger these behaviors
Restate what the behaviors are trying to
communicate
Respond appropriately and effectively to these
behaviors
 
What is Dementia?
 
Dementia is a symptom of a disease process
Alzheimer’s Disease is the cause of 80% of all
dementias
The symptoms are such that they interfere with
the person’s ability to function in every day life
People with dementia no longer have inhibitions
learned in early childhood
 
 
 
 
What  Are “Normal” Behaviors?
 
Verbal/physical aggression
Repetitive questions and actions
Wandering, exit seeking
Delusions/Hallucinations
Catastrophic Reactions
Sundowning
Hoarding, rummaging, hiding things
Mood Swings
“What do you mean that’s normal?”
 
WHAT ARE THEY
TRYING TO TELL US?
 
All Behaviors Are A Form Of
Communication!
 
What  Are They Trying To Tell Us?
(Common Triggers)
 
They have unmet needs
They are anxious about an upcoming event
They have a fear of being alone, looking for a loved one,
looking for “home”
They feel frightened or humiliated
They feel frustrated
The dementia has eroded their judgment and self-control
Their independence or privacy has been threatened
They are in physical discomfort or having pain
 
BEHAVIOR MAY BE DUE
TO PAIN!
 
People with dementia
definitely feel pain!
 
Verbal/Physical Aggression
 
What happened just before the aggressive or
combative behavior?
Consider the “5 W’s” (where, when, who, what,
why)
Watch for early signs of potential combative
behaviors
Know the common triggers
What works today may not work tomorrow
 
 
Early Warning Signs of
Aggressive/Combative Behaviors
 
When they say “No” they mean “No”
Restless, nervousness, agitation
Annoyance
Arguing
Frustration
Pacing
Raising a hand
Throwing something
Verbal outbursts
 
 
Repetitive Questions
 
Why do they remember  the questions and not the answer?
They repeat themselves because they have
dementia!
They are seeking 
reassurance
 rather than
seeking information!
Inability to judge time
Separation from loved ones
Inability to store and retrieve
  information
 
REPETITIVE QUESTIONS
 
It maybe the 10
th
 time you are
hearing it, but it’s the 1
st
 time they
are asking it!
Remember, repetitive questions are
“normal”!
 
Repetitive Actions
 
Boredom
Side effects of medications
It’s a way of reassuring self, ex: rocking back and
forth
May be a meaningful task
May be a task associated with
  a former job or hobby
If it’s not hurting anyone, don’t
  fix it!
 
Wandering, Exit Seeking
 
Looking for a loved one
Looking for “home”
They have a need unmet
Looking for the bathroom
Need to get to work
Do not open door if someone is standing there
waiting to leave
Validate and Redirect
 
Hallucinations
 
Caused by changes within the brain
Experienced through one of the five senses
Most common are visual or auditory
False perceptions/misinterpretations
They see a rabbit on the couch
They hear a baby crying
They see a stranger in the mirror
 
Assess and Respond to Hallucinations
 
Is this upsetting to the person or for you?
Is it leading them to do something dangerous?
If it doesn’t cause a problem, don’t fix it
Don’t argue about what they see or hear
Reassure and redirect
Walk with them in their world! 
Validate!  
Their
reality is not our reality
 
 
 
Delusions
 
Something a person believes to be true
False beliefs caused by deterioration of cognitive
processes in the brain
Can be influenced by misunderstandings or
misinterpretations
 
It’s “normal” for someone with dementia!
 
Most Common Delusions
 
Spouse is being unfaithful
Their home is not their own
Someone is stealing their money
Someone is trying to harm them or poison them
Someone is spying on them
 
Responding to Delusions
 
Don’t argue or try to convince
Reassure, redirect
You don’t have to agree, but you do have to
validate
Let them know you want to help; “Is there
anything I can do to make you feel more safe?”
Always protect yourself
 
Catastrophic Reactions
 
Making a “mountain out of a mole hill!”
Over reacting to a seemingly normal,
nonthreatening situation
Their reality is distorted and overwhelming
feelings are normal
Most often occurs around dinner time or evening
Delusions can also make people more fearful
causing catastrophic reactions
 
Try to Prevent Catastrophic
Reactions
 
Don’t argue or try to convince
Don’t criticize or belittle
Avoid over fatigue
Keep tasks simple and one step
Be aware of the triggers
 
Sundowning
 
A group of behaviors occurring at the time of
nightfall or sunset
Increased confusion, agitation, aggression,
pacing wandering
The specific causes have not been proven. Some
evidence suggests that the disruption of circadian
rhythm enhances the behaviors.
 
Things You Can Try To Manage
Sundowning
 
Consistent sleeping schedule and daily routine
Limit caffeine
Keep rooms well-lit, try to avoid shadows
 
Hoarding and Hiding
 
Take “collecting”  to the next level
Failing to throw out large numbers of “stuff”
Hours spent collecting “stuff”
Were they a “pack rat”?
Did they grow up in the depression or during wartime?
Fear of being robbed
Security “the more the better”
Everything is fair game! They don’t realize taking things
that are not theirs is wrong.  They are not “stealing” they
are merely “shopping”!
 
 
 
 
What Do People Hoard?
 
Food
Garbage
Newspaper, magazines, “junk” mail
Silverware
Plastic bags
Old clothes
Paper products
Stuff!
 
Rummaging
 
A constant, driven, searching through belongings
and “stuff”
Hours spent looking for important items such as
keys, bills, money
Catastrophic reactions when they can not find
what they are searching for
Forget what they are looking for
Loss of object identification
 
Interventions for Rummaging
 
Lock valuables in a safe place
Always check wastebaskets before throwing out
trash
When you find a hiding place, check it often
Know where to look, refrigerator, freezer, sugar
bowl, under cushions, in shoe boxes
When decluttering, provide lots of emotional
support
 
 
Mood Swings
 
Decreased coping mechanisms
Decreased self control
Folks are most often acting out of a sense of fear, feelings
of persecution, a feeling of losing control, frustration
 
Tackle The Triggers
 
Always GREET before you TREAT (Teepa Snow)
Try to met their needs (do they have enough to eat and
drink, do they need to use the bathroom)
Reduce demands and have a stress-free routine
Give them plenty of time to respond (10 second rule)
Give time outs
Do not be authoritative or criticize
Provide a safe and calm environment
Assess for pain or discomfort
 
 
When Do We Need To Treat The
Behaviors?
 
When it is distressing to the person
When it can cause harm to the person or others
When it impairs self care, social interactions, or
participation
When it effects quality of life
 
These behaviors are “normal” for
someone with dementia
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Dementia presents a range of normal behaviors that can be challenging for caregivers. By learning to identify triggers, interpret communication, and respond effectively, caregivers can provide better support for individuals with dementia. This session explores common behaviors like aggression, wandering, and mood swings, emphasizing the importance of recognizing these behaviors as forms of communication rather than mere disruptions. Understanding the underlying reasons behind such behaviors, such as unmet needs or anxiety, can lead to more compassionate and appropriate responses in dementia care.

  • Dementia care
  • Normal behaviors
  • Communication
  • Caregiving
  • Triggers

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  1. DEMENTIA: NORMAL BEHAVIORS Linda Bliss, RN, QDCP Kemper House

  2. Goals and Objectives By the end of the session you will be able to Identify different types of normal behaviors Identify what may trigger these behaviors Restate what the behaviors are trying to communicate Respond appropriately and effectively to these behaviors

  3. What is Dementia? Dementia is a symptom of a disease process Alzheimer s Disease is the cause of 80% of all dementias The symptoms are such that they interfere with the person s ability to function in every day life People with dementia no longer have inhibitions learned in early childhood

  4. What Are Normal Behaviors? Verbal/physical aggression Repetitive questions and actions Wandering, exit seeking Delusions/Hallucinations Catastrophic Reactions Sundowning Hoarding, rummaging, hiding things Mood Swings What do you mean that s normal?

  5. All Behaviors Are A Form Of Communication! WHAT ARE THEY TRYING TO TELL US?

  6. What Are They Trying To Tell Us? (Common Triggers) They have unmet needs They are anxious about an upcoming event They have a fear of being alone, looking for a loved one, looking for home They feel frightened or humiliated They feel frustrated The dementia has eroded their judgment and self-control Their independence or privacy has been threatened They are in physical discomfort or having pain

  7. BEHAVIOR MAY BE DUE TO PAIN! People with dementia definitely feel pain!

  8. Verbal/Physical Aggression What happened just before the aggressive or combative behavior? Consider the 5 W s (where, when, who, what, why) Watch for early signs of potential combative behaviors Know the common triggers What works today may not work tomorrow

  9. Early Warning Signs of Aggressive/Combative Behaviors When they say No they mean No Restless, nervousness, agitation Annoyance Arguing Frustration Pacing Raising a hand Throwing something Verbal outbursts

  10. Repetitive Questions Why do they remember the questions and not the answer? They repeat themselves because they have dementia! They are seeking reassurance rather than seeking information! Inability to judge time Separation from loved ones Inability to store and retrieve information

  11. REPETITIVE QUESTIONS It maybe the 10thtime you are hearing it, but it s the 1sttime they are asking it! Remember, repetitive questions are normal !

  12. Repetitive Actions Boredom Side effects of medications It s a way of reassuring self, ex: rocking back and forth May be a meaningful task May be a task associated with a former job or hobby If it s not hurting anyone, don t fix it!

  13. Wandering, Exit Seeking Looking for a loved one Looking for home They have a need unmet Looking for the bathroom Need to get to work Do not open door if someone is standing there waiting to leave Validate and Redirect

  14. Hallucinations Caused by changes within the brain Experienced through one of the five senses Most common are visual or auditory False perceptions/misinterpretations They see a rabbit on the couch They hear a baby crying They see a stranger in the mirror

  15. Assess and Respond to Hallucinations Is this upsetting to the person or for you? Is it leading them to do something dangerous? If it doesn t cause a problem, don t fix it Don t argue about what they see or hear Reassure and redirect Walk with them in their world! Validate! Their reality is not our reality

  16. Delusions Something a person believes to be true False beliefs caused by deterioration of cognitive processes in the brain Can be influenced by misunderstandings or misinterpretations It s normal for someone with dementia!

  17. Most Common Delusions Spouse is being unfaithful Their home is not their own Someone is stealing their money Someone is trying to harm them or poison them Someone is spying on them

  18. Responding to Delusions Don t argue or try to convince Reassure, redirect You don t have to agree, but you do have to validate Let them know you want to help; Is there anything I can do to make you feel more safe? Always protect yourself

  19. Catastrophic Reactions Making a mountain out of a mole hill! Over reacting to a seemingly normal, nonthreatening situation Their reality is distorted and overwhelming feelings are normal Most often occurs around dinner time or evening Delusions can also make people more fearful causing catastrophic reactions

  20. Try to Prevent Catastrophic Reactions Don t argue or try to convince Don t criticize or belittle Avoid over fatigue Keep tasks simple and one step Be aware of the triggers

  21. Sundowning A group of behaviors occurring at the time of nightfall or sunset Increased confusion, agitation, aggression, pacing wandering The specific causes have not been proven. Some evidence suggests that the disruption of circadian rhythm enhances the behaviors.

  22. Things You Can Try To Manage Sundowning Consistent sleeping schedule and daily routine Limit caffeine Keep rooms well-lit, try to avoid shadows

  23. Hoarding and Hiding Take collecting to the next level Failing to throw out large numbers of stuff Hours spent collecting stuff Were they a pack rat ? Did they grow up in the depression or during wartime? Fear of being robbed Security the more the better Everything is fair game! They don t realize taking things that are not theirs is wrong. They are not stealing they are merely shopping !

  24. What Do People Hoard? Food Garbage Newspaper, magazines, junk mail Silverware Plastic bags Old clothes Paper products Stuff!

  25. Rummaging A constant, driven, searching through belongings and stuff Hours spent looking for important items such as keys, bills, money Catastrophic reactions when they can not find what they are searching for Forget what they are looking for Loss of object identification

  26. Interventions for Rummaging Lock valuables in a safe place Always check wastebaskets before throwing out trash When you find a hiding place, check it often Know where to look, refrigerator, freezer, sugar bowl, under cushions, in shoe boxes When decluttering, provide lots of emotional support

  27. Mood Swings Decreased coping mechanisms Decreased self control Folks are most often acting out of a sense of fear, feelings of persecution, a feeling of losing control, frustration

  28. Tackle The Triggers Always GREET before you TREAT (Teepa Snow) Try to met their needs (do they have enough to eat and drink, do they need to use the bathroom) Reduce demands and have a stress-free routine Give them plenty of time to respond (10 second rule) Give time outs Do not be authoritative or criticize Provide a safe and calm environment Assess for pain or discomfort

  29. When Do We Need To Treat The Behaviors? When it is distressing to the person When it can cause harm to the person or others When it impairs self care, social interactions, or participation When it effects quality of life These behaviors are normal for someone with dementia

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