Next Generation of Digital Service Delivery in Finland: Suomi.fi Transformation
The new Suomi.fi, part of the Finnish Service Catalogue, is revolutionizing digital service delivery in Finland. National initiatives aim to simplify transactions, enhance security, improve public service quality, and boost cost-efficiency. The reformed portals offer personalized service information through strong authentication, ushering in a new era of role-based service access, with standardized service descriptions becoming mandatory. The Finnish Service Catalogue's modular data structure ensures detailed service, organization, and service channel information for improved service delivery.
- Digital Service Delivery
- Finland
- Suomi.fi Transformation
- Finnish Service Catalogue
- National Initiatives
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Finnish Service Catalogue and the new Suomi.fi Some basics on the next generation of digital service delivery in Finland Marko Latvanen Suomi.fi transformation team State Treasury marko.latvanen (a) valtiokonttori.fi
National Architecture for Digital Services National programme 2014-17: simplify and facilitate transactions by citizens, companies and organizations with the authorities and improve security promote openness in public administration and improve the quality of public services enable cost-efficiency in online services improve shared use of information and the compatibility of information systems promote corporate opportunities for leveraging public administration databases and services support the national economy by making public administration more efficient and by creating new business opportunities in the private sector http://vm.fi/en/national-architecture-for-digital-services http://vm.fi/en/public-services-will-be-digitalised
Reforming the current portals The current Suomi.fi citizens portal and EnterpriseFinland.fi business portal will be thoroughly transformed and uniformly delivered under the Suomi.fi brand The upcoming Suomi.fi will be role-based = you use the portal as either citizen or entrepreneur / certified rep. of a business The new Suomi.fi aims at personal service. Through strong authentication, the customer receives tailored service information, official communications, personal register data and service suggestions and recommendations. Service information consists of structured and harmonized service and service channel descriptions = Finnish Service Catalogue (FSC) data model and database. Standardized FSC compliant service descriptions will become mandatory for public sector service providers later this year.
Finnish Service Catalogue basic principle: service information as modular data Name, contact info, address, type, e-billing etc ORGANIZATION Name, short & long text description, keywords, life events, target groups, areal coverage, requirements, notification and feedback channels SERVICES Name, text description, keywords, life events, target groups, cost, URL, address, phone number, email, accessibility, file type etc etc (each channel has a number of unique fields not shared with others) SERVICE CHANNELS eChannel phone location webpage other form
FSC vs CPSV-AP and Finnish-Estonian mapping We aim at a solution that will be seamlessly interoperable with the CPSV-AP. The main segments and mandatory fields in the FSC have already been mapped to CPSV-AP and found to be nicely compatible. Finnish and Estonian catalogue teams met a few weeks ago and decided to attempt a cross-border service catalogue mapping later this year.
General structure of the new service environment Suomi.fi end users REGISTERS: population data vehicles real estate health taxes etc SSO PERSONALIZATION AUTHENTICATION SUOMI.FI for citizens and businesses New and/or updated 3rd party services Digital mailbox and alert messages Integration Interactive map component @ Nat l Land Survey Service location data Machine-readable service data freely available via API Companies, developers, NGOs . National ontologies and vocabularies (finto.fi @ Nat l Library) FSC controlled keywords, service classification, life events, target groups S E R V I C E D E S C R I P T I O N S Service producer organizations in the public sector
