Monitoring and Evaluation Systems in Uganda Red Cross Society
The study examines the impact of Monitoring and Evaluation systems on service delivery in Uganda Red Cross Society. Despite having established an M&E system in 2006, challenges in service delivery persist. The purpose is to investigate the relationship between M&E systems and service delivery effectiveness at URCS.
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MONITORING AND EVALUATION SYSTEMS AND SERVICE DELIVERY IN MONITORING AND EVALUATION SYSTEMS AND SERVICE DELIVERY IN UGANDA RED CROSS SOCIETY UGANDA RED CROSS SOCIETY BY MPIRIRWE JEDRAS ASSOCIATE CONSULTANT UGANDA MANAGEMENT INSTITUTE Email: jedtum15@gmail.com, Tel. 0772326027 / 0700346412
outline Introduction Objectives of the study Methodology Findings Conclusion Recommendations
INTRODUCTION The study examined the effect of Monitoring and Evaluation systems on the delivery of service in Uganda Red Cross Society (URCS). M&E system was the independent variable and service delivery constituted the dependent variable. M&E system refers to a collection of people, procedures, data and technology that interact to provide timely information for authorized decision makers (Dan Onyeje, 2000).
Why URCS Uganda Red Cross Society (URCS) is one of the most responsive humanitarian organization that has been in existence since 1962. It has implemented a number of development programmes and projects countrywide mainly reducing human suffering and vulnerability It established the M&E system in 2006 under the department of Planning, Monitoring, Evaluation and Reporting (PMER) (URCS Report, 2007) purposely to track service delivery in its development interventions.
Why URCS contd Despite the establishment of this M&E system, service delivery has not reached its required standard in terms of quality, sustainability and speed and its major purpose of reducing human suffering has never been realized. This calls for proper implementation and management of M&E system and short of this will lead to mismanagement of resources that will raise a lot of questions and queries from the potential funders and stakeholders.
Thus the purpose of the study was to investigate the effect of Monitoring and Evaluation systems on service delivery at URCS.
Objectives of the study Objectives of the study To establish the relationship between M&E system and quality of service at URCS. To examine the relationship between M&E system and sustainability of URCS To explore the extent to which M&E system relates to speed of service delivery at URCS.
Methodology Methodology The cross sectional design was used and data was collected from a sample of the population at that point in time Both quantitative and qualitative approaches. The study population comprised of 80 respondents selected using census and simple random sampling techniques.
Data collection methods used Data collection methods used Interview - In-depth interviews were conducted using an interview guide through face-to-face interviews with the respondents so as to obtain reliable information. Questionnaire- Self-administered questionnaires were used with mainly closed ended questions for the respondents. Documentary Review- M&E documents like public documents, administrative documents, journals, personal documents, M&E reports, minutes and project strategic plans were reviewed.
Data analysis Data analysis Quantitative data was analysed using Statistical Package for Social Scientists (SPSS) computer package. Content analysis was used to analyze qualitative data. Data collection tools Self-administered questionnaires Interview guide Documentary review checklist
Findings Findings M&E system URCS has an M&E system Staff are well conversant with the system Has well trained staff in m&e Routine monitoring of project activities is done
Objective one: The relationship between M&E The relationship between M&E system and quality of service at URCS system and quality of service at URCS. The staff understand and manage clients expectations URCS conducts customer satisfaction service surveys URCS does not measure service levels regularly There is good working relationship between URCS staff and clients
Objective two: system and sustainability of URCS system and sustainability of URCS The relationship between M&E The relationship between M&E M&E structures and procedures to guide performance are in place There is stable source of income On job trainings are conducted M&E policy is in place Has systems and mechanisms to regulate staff behavior However, M&E results (feedback) are not regularly implemented.
Objective three: The extent to which M&E system The extent to which M&E system relates to speed of service delivery at URCS relates to speed of service delivery at URCS Timely and reliable data on project activities are produced Deadlines are adhered to Services are regular, timely and accurate
Conclusion Conclusion Obj one Many beneficiaries needs are not well met hence dissatisfied and could be attributed to urgent requests by clients. A good relationship exists between clients and staff Obj two URCS data is captured and stored well HR and financial manuals exist and feedback from clients is always received URCS receives funding from potential funders / donors
Conclusion contd Conclusion cont d Obj three Information flow is inadequate which affects facilitation and coordination of disaster response operations. Time usage is not the best Hence, There is a positive and insignificant relationship between M&E system and quality of service at URCS. There is a positive and significant relationship between M&E system and sustainability of URCS There is a positive and insignificant relationship between M&E system speed of service delivery at URCS.
Recommendations Recommendations Quality of service URCS management and Board of Directors to establish the gap and challenges hindering the quality of services delivered. Sustainability URCS management and Board of Directors should ensure the implementation of M&E feedback to improve the levels of service delivery. Speed of service delivery URCS management and Board of Directors should emphasize the value of time to have the activities done on time.
