Meals on Wheels of Northwest Indiana Business Acumen Presentation
Meals on Wheels of Northwest Indiana successfully secured a nutrition services contract with an Accountable Care Organization to provide meals to patients post-hospital discharge. The organization faces challenges such as staff awareness, collecting data, and HIPAA compliance, but also sees opportunities in marketing, service expansion, and becoming a leader in healthcare. Key takeaways include embracing failure, educating stakeholders, and leveraging champions for referrals.
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Meals on Wheels of Meals on Wheels of Northwest Indiana Northwest Indiana March 16, 2017 Business Acumen Presentation Jodi Bella
Woohoo! Woohoo! We got the contract. We got the contract. Who knew that would be the easy part.
Who What Where Who What Where Meals on Wheels of Northwest Indiana provides nutrition to those in need with the support of community volunteers. We provide meals to clients in their homes, congregate sites, daycares both adult and child, and contracts.
Nutrition Services Contract Nutrition Services Contract with Accountable Care Organization with Accountable Care Organization Contract to provide 2 meals per day for 30 days for patients discharged from hospital Provide feedback to ACO via weekly verbal survey Criteria ACO participant Diagnosed with Congestive Heart Failure
Challenges Challenges Awareness of what MOW is/does normal parameters and contract specific Staff, Client staff and implementers, ACO participant Data What to collect, how to collect, what to do once we have it Staff Culture change change of job dutities HIPAA Technology upgrades Staff Training
Opportunities Opportunities Data Specific and usable for a variety of efforts: marketing, grants Change in how we are viewed in healthcare Leader in nutrition, partner in patient centered care Service Area Expansion of service area for private pay clients
Key Take Key Take Aways Aways Fail It s ok and expected Educate the board It s hard to be a prophet in your own land Do what you can don t do everything Don t give them the cow if you only want to sell the milk Talk to everyone Champions and referrals come from all over
Where do we go from here? Where do we go from here? Expansion to all hospitals in ACO Rehab facilities MCO Dialysis Facilities
Meals on Wheels of Northwest Indiana Meals on Wheels of Northwest Indiana 8446 Virginia Street Merrillville, IN 46410 219.756.3663 www.mownwi.org www.mownwi.org
