Mastering Communication for Success: A Coach-Like Approach

We cannot fail to communicate, but failing to communicate effectively can be costly. Communication involves more than just words - it includes tone, body language, and how we impart messages. Recognizing different perspectives is vital, especially in group settings like meetings. Miscommunication can severely impact performance and satisfaction. This presentation emphasizes the importance of effective communication for success.

• Communication
• Success
• Coach Approach
• Effective Communication
• Teamwork

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1. Communication Presentation Summary COMMUNICATE FOR SUCCESS WITH A COACH-LIKE APPROACH Communicating for Success Mark Marcynuk, PCC, BScPT Dynamite Coaching

2. Communication Presentation Summary 1 SIMPLE TRUTH: WE CANNOT FAIL TO COMMUNICATE But we can fail to communicate well and this can be very costly to organizations.

3. Communication Presentation Summary IN SOME WAY, SHAPE OR FORM WE ARE ALWAYS COMMUNICATING Can you relate? And especially if we work with others Be it with ourselves

4. Communications Presentation Summary WHETHER YOU REALIZE IT OR NOT YOU ARE ALWAYS COMMUNICATING 7% words Effective Leadership & Team Cohesiveness 38% - tone 55% body language These stats may be old and tired but they are the bread and butter to effective communication, great leadership and team cohesiveness

5. Communication Presentation Summary BUT WE CAN FAIL TO COMMUNICATE WELL We impart our message in many different ways -Verbal -Tone -Body Language

6. Communication Presentation Summary COSTLY COMMUNICATIONS We simply cannot fail to communicate but we can fail to communicate well What do you see? Is the glass full or empty? How much does the glass weigh? Does the weight matter? Group Facilitation exercise here

7. Communication Presentation Summary CRITICAL TO RECOGNIZE - We can all be looking at the same thing and yet it is possible for us to see something completely different depending on our point of view - Critical to recognize and acknowledge this especially in settings where groups of people meet and need to talk AKA MEETINGS

8. Communication Presentation Summary MISCOMMUNICATION Affects performance, production, job satisfaction and safety Minor Disagreement not resolved Becomes a growing burden they carry, impacting performance

9. 12 December 2014 IMPOSTER SYNDROME Having knowledge/training doesn t mean the employee automatically has the the ability to perform or follow-through Carrying the guilt of hiding that you don t know what to do even though you ve been trained Story of an executive trained in the knowledge but unable to execute and failing. Demonstrating Imposter Syndrome = costly to the organization Ineffective Manager leads to ineffective team under that Manager

10. Communication Presentation Summary MIRROR NEURONS What we communicate non verbally can affect those around us and profoundly. Latest research on Mirror Neurons and why something like a yawn can be contagious. Why this research is relevant to teams and organizations

11. Communication Presentation Summary HEALTHY ORGANIZATIONS VS. SMART ORGANIZATIONS Healthy organization Smart organization - Minimal politics - Strategies - Minimal confusion - Marketing - High morale - Financing Traits of - High productivity - Technology - Low turnover

12. Communication Presentation Summary HEALTHY ORGANIZATIONS VS. SMART ORGANIZATIONS A healthy organization will get smarter over time Smart organizations often struggle to acknowledge their flaws and learn from peers (remember the earlier story of the failing manager) Very expensive to companies/organizations

13. Communication Presentation Summary 5 DYSFUNCTIONS OF A TEAM One goal becomes everyone s goal 1. Building trust 2. Mastering conflict 3. Achieving commitment 4. Accountability 5. Results

14. Communication Presentation Summary 5 DYSFUNCTIONS OF A TEAM 1. Building trust A trusting environment exists where feedback, pushback and input are welcomed. Removing judgement and the blame game with, open-ended questions allowing people to move out of hiding - -

15. Communication Presentation Summary 5 DYSFUNCTIONS OF A TEAM 2. Mastering conflict This softer skill deals with Emotion and is critical to creating a healthy environment. Where people can weigh in and can say how they feel. Here is where we use inquiry rather than advocating skills.

16. Communication Presentation Summary 5 DYSFUNCTIONS OF A TEAM 3. Achieving commitment Without conflict a team cannot achieve commitment. Commit will only occur once the team has had the chance to ask questions and understand rationale. Being able to weigh in creates buy in WIIFM Values

17. Communication Presentation Summary 5 DYSFUNCTIONS OF A TEAM 4. Accountability The follow up and the hardest to achieve.... Peer to peer is usually the most effective source of effective accountability in a healthy organization and Communication is the key. Behaviour vs Measurables to measure is to know that sales dropped but to make progress on the measurable is to know why sales dropped...knowing the behaviour is much more useful.

18. Communication Presentation Summary 5 DYSFUNCTIONS OF A TEAM 5. Results The ultimate point of building greater trust, conflict commitment and accountability is to achieve Results. Communicating and sharing the same goals across the entire team

19. Communication Presentation Summary THANK YOU AIFPA MEMBERS Mark Marcynuk, PCC, BScPT Dynamite Coaching www.dynamitecoaching.com coachmark@shaw.ca 780-469-4800