Maritech Customer Support and Service Overview

Explore the comprehensive support services offered by Maritech for the marine industry, ranging from production and processing software to logistics and customer portals. Learn about incident handling, service requests, change requests, and suggestions for continuous improvement on the Maritech cloud platform.

• Maritech
• Customer Support
• Service
• Marine Industry
• Software

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Uploaded on Sep 20, 2024 | 0 Views

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1. Support Maritech Customer Days

2. 1 2 3 Production & Processing software Purchase & Sales software (trading) Logistics software Landing / Sluttseddel VAP/ Processing Packing EasyPack EasyLabel Packing Mobile Purchase & Sales Trading Claims Maritech TMS Timpex TMS Maritech CMS Timpex CMS Maritech Warehouse Management Margin control VAP/ Processing Supply Chain Hub 4 5 Data science IoT

4. Incident

5. Service Request Examples: New user in Timpex TMS Need to add a new transporter in our system, but I forgot how to do it..

6. Change Request Examples: Add a new column in a report New field on invoice to customers in a specific country Change of Factoring company

7. Suggestions Suggestions for small and large improvements on Maritech cloud In planning Open Suggestions In vision Rejected

8. Customer Portal

9. Customer Portal Users mapped to organizations Filter on status, your cases, request type