Long-Term Care Residents' Rights to Sexual Expression

 
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Discussion points
 
Meaning of sexuality in older adulthood
 
Sexual rights of residents in long-term care facilities (LTCF)
 
Influence of physical and cultural environments on residents’
sexual expression
 
Education and policies related to residents’ sexuality and the
role of the LTCF
 
 
 
 
WHAT IS
“SEX?”
Sex is…
 
Whatever you think it is! There’s no
universally accepted definition; it
means something different to
everyone
Intercourse, penetration, oral sex,
anal sex, masturbation, genital
stimulation
 
Is sex different for older adults?
 
 
But also…
 
 Hugging, kissing
 Hand holding
 Masturbation
 Touch/stimulation
 
Oftentimes, it’s more about affection and affirmation than
acts of sexual gratification
 
Is sex different for older adults?
 
 
 Flirting/teasing
 Romantic affection
 Other signs of
        companionship
 
 
 
Who gets to have sex
and why?
(myths and preconceptions)
7
Sex matters to older adults
 
Sexuality remains an important component of well-being
throughout the life span; We don’t “age out” of being
sexual
 
Sexual activity can…
fulfill a natural desire; provide for affection/passion
connect people; enhance relationships
may improve functional/health status, mood, quality of life
 
Sexual expression in LTC
 
 
85+ population was approx. 
5.5 million in 2010
; projected to
increase 
6.6 million in 2020 
(19% for that decade)
1,368,667
 = People living in nursing homes in 2014
15,643
 = Nursing homes in 2014
(Source: Centers for Disease Control and Prevention; Caregiver.org)
 
BOTTOM LINE: Ultimately, LTCFs will face sexually-related
situations involving residents whether they’re prepared or
not
 
LTC residents’ rights
 
 
 
LTC residents are guaranteed specific rights under the federal
1987 Nursing Home Reform Law
Sexual expression is not explicitly stated, but several rights
relevant to sexuality are addressed:
Privacy; confidentiality regarding personal affairs; the right to
make independent choices, personal decisions; right to private,
unrestricted communication with visitors of one’s personal
choosing; to be free from all forms of abuse/restraints
 
 
LTC residents’ rights (cont.)
 
 
 
These rights are enhanced by coinciding federal regulations
(42 CFR 483.10)
Right to “dignified existence, self-determination, and
communication with and access to persons/services inside and
outside the facility”
LTCFs must promote these rights in a manner that enhances
QOL; ensures dignity, choice, and  self-determination, while
affording residents privacy to  engage in safe, consensual
sexual expression
 
 
 
Residents face significant
barriers to sexual
expression in LTC
environments
 
 
The transition from autonomy/independence in the
community to greater dependence on others in the LTCF
is extremely difficult for many (without even considering
the idea of sex)
 
Barriers to sexual expression
 for LTC residents
Barriers to sexual expression in LTC:
Lack of privacy
 
Shared rooms, common areas for socialization; lack of
designated areas for privacy.
 
LTCFs may consider…
Scheduling opportunities for privacy (roommates leave for
designated period of time)
Designating specific areas for residents to spend time together
Asking residents what they want/need in terms of privacy and
how the facility can accommodate
Barrier: Lack of opportunity or partner
 
Separation, divorce, widowed;
Widows to widowers ratio = 4:1
Accommodating sexual expression is often considered the
residents’ personal issue to be resolved independent of LTCF,
rather than facilitated through it
LTCFs may consider…
Offering diverse opportunities for socializing and getting to
know other residents
Encouraging residents to participate/ask for input on social
gatherings/events (“Speed dating”, date nights, after hours)
Barrier: Fear of reactions
 
Fear of staff, family, other residents’ reactions (disgust,
ostracism, shame)
Subjective interpretations of sexual expression and uncertainty
regarding the types of behaviors considered sexual (what’s
appropriate/inappropriate?)
Can result in embarrassment for all; even punitive staff responses
 
LTCFs may consider…
Preparing staff for the possible (and likely) occurrence of sexual
expression; equip with proper response strategies
 
Barrier: Cultural, religious,
societal attitudes
 
Cultural differences across societies: family/religious traditions,
historical experiences, political views impact thoughts on
sexuality
 
LTCFs may consider…
Creating a respectful culture by emphasizing ethics and
boundaries and reminding staff to set aside personal biases
Establishing formal guidelines/standards of conduct in policies
Demonstrating how to respect residents’ dignity/privacy, and
promote their rights to remain sexual
Barrier: Family involvement
 
Families are sometimes resistant to their resident’s sexual
expression; sometimes aim to prevent it
 
LTCFs may consider…
Speaking openly to families 
prior
 to resident admission about
the sexuality policy and the facility’s desire to honor the
resident’s rights in a safe manner
Family education (family council meetings)
Barrier: Healthcare providers
 
Physicians and healthcare providers can contribute to
problems surrounding sexuality and aging;
They’re subject to myths/attitudes like the rest of us; may avoid
conversations with elderly patients regarding sexuality
 
LTCFs may consider…
Sharing the LTCF’s sexuality policy with the physician
Encouraging healthcare providers and physicians to be open,
approachable, and proactive in discussing sexuality with
residents and families
Barrier: Health changes,
medication, and illness
 
Some medications and illnesses alter or complicate sexual
expression and functioning
Antidepressants, anti-hypertensive meds (for high blood
pressure), cancer/diabetes medications
HIV/AIDS: HIV cases among U.S. older adults is increasing; appx
25% of infections occur in adults over 50
Depression and sexual health: depression often causes decline
in desire and ability to perform
Dementia, Diabetes, Cardiac Disease, Depression, Breast
cancer/prostate cancers, etc.
 
Cognitive impairment
 
 
U.S. Department of Health and Human Services estimates
nearly ½ of all nursing home residents have dementia
(www.medicare.gov, 2009)
 
6.2 million = People over 85 with severe or moderate
memory impairment by 2050, up from 1.6 million
currently (2014)
 
(Source: Centers for Disease Control and Prevention, 2014; Caregiver.org)
Dementia and capacity to consent
 
Dementia causes changes within the brain, therefore, it is
likely to cause changes within sexual relationships
Affects relationship memories, abilities to limit/control emotions,
impulsive speech/actions, self-control (acting out, keep private
thoughts private), interpret sensory information
Hypersexuality/Sexual Disinhibition: clinically significant level of
desire to engage in sexual behavior
»
appx 2.9% - 8% of patients living at home; 3.8% - 7% in institutions
(Ibrahim & Reynaert, 2014)
 
Issues of consent
 
 
 
Issues regarding consent often arise when one or both
partners has diminished cognitive capacity
 
Presence of dementia at varying stages of severity poses
challenges in determining capacity to consent
However, cognitive impairments don’t necessarily eliminate
one’s ability for “recognizing their desire for intimacy and
pursuing a meaningful relationship” 
(Hebrew Homes, 2011)
 
Determination of capacity
 
Who determines a resident’s ability to
consent?
No 
single individual 
should make the
decision for another to have intimate
relations
Resident’s ICT must collectively assess
the resident’s level of capacity to
determine benefits/potential harm
 
I thought this would be a good stopping point for us
and a natural place for David to start… HERE….
Thoughts?
 
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LTCF role in residents’
sexual expression
 
Assist residents in developing maximum self-reliance and
independence and enable them to function at the highest
possible level of social and emotional wellness
 
Respect residents’ rights to privacy, preserve their dignity,
promote autonomy, and advocate for their right to choose
what to do with their own body
LTCF role in residents’
sexual expression (cont)
 
Consider the influences/barriers within residents’ physical and
cultural environments and make adjustments where possible
Educate residents, staff and families on residents’ rights and
options related to sexual expression
Be proactive vs. reactive:
DEVELOP A POLICY ON SEXUAL EXPRESSION AND SHARE IT
A sexual expression policy should…
 
Clarify LTCF’s views on addressing residents’ sexual needs/actions
Define appropriate/inappropriate sexual expression
Explain what constitutes sexual abuse; process for determining
Educate on safety/risks (STI’s), the aging body, boundaries, rules,
and ethics
Provide staff skills/knowledge to address situations independently
 
Every situation is different and MUST be looked at individually. LTCF
must consider what the resident wants. Is it harmful?
 
 
 
 
 
 
28
Developing a sexual expression policy
 
STEP 1: ASSEMBLE STAKEHOLDERS
STEP 2: BECOME SUBJECT-MATTER EXPERTS
STEP 3: BUILD POLICY GUIDELINES
STEP 4: ASSESS FACILITY ENVIRONMENT
STEP 5: POLICY DEVELOPMENT
STEP 6: POLICY IMPLEMENTATION
STEP 7: POLICY EVALUATION
 
 
 
29
Education and training
concepts for staff
 
Prepare staff!
Share the sexual expression policy with current/potential staff
Staff spends the most face-to-face time with residents and will
likely encounter a situation directly at some point in career
Staff often know the residents best and may be first to notice
changes in health, attitude, or demeanor
Continuously provide support through sharing ideas, training, in-
services, discussions, monthly meetings, etc.
 
 
 
 
 
 
 
Education and training concepts
for staff (cont)
 
Prepare staff!
Normalize discussion through conversation of existing or possible
scenarios between residents; remind of residents’ rights
Encourage staff to tell supervisors what they need to feel
comfortable addressing resident’ sexual expression
Identify barriers where they exist; suggest solutions
Train staff to differentiate between acceptable (healthy/safe) and
unacceptable (unhealthy/unsafe) forms of sexual expression;
equip with proper response strategies
 
 
 
 
 
 
Sensitivity training for staff
 
Diversity/sensitivity training: increase LGBTQA presence in LTC
Appx 10,000 U.S. LGBT elderly nearing retirement age per week
(National Resource Center on LGBT Aging, 2015)
Est LGBT Americans over the age of 65 will increase from 3 to 7
million in the next 25 years (Grant, 2009)
“LGBT… face significant discrimination from senior care
providers, including in places where we are most vulnerable,
such as ALPs and end-of-life care" (hrc.org, 2009)
LGBT-focused LTC environments and retirement communities
California, Florida, Arizona, New Mexico
 
Recognizing 
unhealthy
sexual expression
 
Unhealthy
: when someone is taken advantage of or abused;
sexual contact between a resident and facility employee,
consultant, or third party affiliate
 
Sexual contact between any individual and a resident who is
unconscious, physically unable to communicate refusal, under the
influence of intoxicants, suffering from 
mental illness/defect 
to
the extent it impairs capacity to appraise personal conduct
 
33
Recognizing 
healthy
sexual expression
 
 
Consensual sexual expression between
residents with diminished capacity
where neither residents’ safety is at risk
 
Masturbation in a private, safe location
 
34
 
Healthy
: consensual sexual expression between residents who
are cognitively intact where neither residents’ safety is at risk
Effective response strategies
 
Effective response strategies:
Respond calmly and patiently
Take time to consider what is going on and whether it’s safe for all
parties involved
Relocate to appropriate location when necessary
Address the resident in a formal tone/manner
Display a neutral reaction
Gently, but firmly remind resident when behavior isn’t appropriate
 
35
Effective response strategies (cont)
 
Distract and/or redirect
Offer other forms of affection (pat on the back or hand shake)
Demonstrate acceptance, comfort, promote open discussion,
replace negative past experiences or alleviate fear of
family/staff reaction
Listen, convey respect for the resident; their beliefs/values
Don’t belittle, convey understanding
Be supportive of staff
 
36
Response strategies to AVOID
 
Ineffective response strategies…
 DO NOT:
Scream and run!
Impose personal values/beliefs onto a resident
Punish/reprimand the resident
Shame or ridicule, argue with or embarrass
Become angry, over-react or express shock
Jump to conclusions – address the true need
 
37
Remind staff…
 
It is not their role to determine a resident’s capacity to
consent or validate whether abuse has occurred, but to react
appropriately; Follow policies and report to supervisor
 
All
 residents have same rights (privacy, confidentiality, dignity,
respect, independent choices, visits)
 
Every person and situation is unique and should be looked at
individually. There is no single perfect answer.
 
 
 
 
 
 
 
 
38
Document
 
Sends the message that sexuality is a rightful need of residents
and should be recognized accordingly
Aides in creating an action plan to address residents’ sexual needs
If self-reporting ever becomes necessary, LTCF can show they’ve
developed a thoughtful process from which to draw/support
conclusions
Paper trail/history for understanding if a pattern of sexual
behavior is being established
 
39
Resident and family education
 
Be upfront about the facility’s policy upon admission (eg.,
does the facility offer erotic content on request? Provide
condoms?)
Periodically distribute sexually relevant information
(brochures,  newsletters)
Address important topics from the news/media that may arise
(sex abuse cases, LGBT, STDs)
Remind families and residents of their rights
Show relevant films, documentary, bring in an expert
Talk to Resident and Family Councils
Resident and family education
Thank you!
 
 
 
     Merea D Bentrott, PhD
     Executive Officer
     merea.bentrott@iowa.gov
 
 
Deanna Clingan-Fischer, JD
State Long-Term Care Ombudsman
866.236.1430
Slide Note

MDB- slides 1-8; slides 20-23; slides 29-37 (21 slides total for MDB)

DCF- slides 9-19; slides 25-28; slides 38-41 (19 slides total for DCF)

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Exploring the meaning of sexuality in older adulthood and the sexual rights of residents in long-term care facilities. Discussing the influence of physical and cultural environments on residents' sexual expression, along with education and policies related to residents' sexuality in LTCFs. Delving into the diverse perspectives on what constitutes sex, how it differs for older adults, and myths surrounding sexual expression in this demographic.

  • Long-Term Care
  • Sexual Expression
  • Older Adults
  • Resident Rights
  • LTC Facilities

Uploaded on Sep 26, 2024 | 0 Views


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  1. Long-Term Care Residents Rights to Sexual Expression

  2. Discussion points Meaning of sexuality in older adulthood Sexual rights of residents in long-term care facilities (LTCF) Influence of physical and cultural environments on residents sexual expression Education and policies related to residents sexuality and the role of the LTCF

  3. WHAT IS SEX?

  4. Sex is Whatever you think it is! There s no universally accepted definition; it means something different to everyone Intercourse, penetration, oral sex, anal sex, masturbation, genital stimulation

  5. Is sex different for older adults? Is sex different for older adults? But also companionship Flirting/teasing Romantic affection Other signs of Hugging, kissing Hand holding Masturbation Touch/stimulation Oftentimes, it s more about affection and affirmation than acts of sexual gratification

  6. Who gets to have sex and why? (myths and preconceptions)

  7. 7

  8. Sex matters to older adults Sexuality remains an important component of well-being throughout the life span; We don t age out of being sexual Sexual activity can fulfill a natural desire; provide for affection/passion connect people; enhance relationships may improve functional/health status, mood, quality of life

  9. Sexual expression in LTC 85+ population was approx. 5.5 million in 2010; projected to increase 6.6 million in 2020 (19% for that decade) 1,368,667 = People living in nursing homes in 2014 15,643 = Nursing homes in 2014 (Source: Centers for Disease Control and Prevention; Caregiver.org) BOTTOM LINE: Ultimately, LTCFs will face sexually-related situations involving residents whether they re prepared or not

  10. LTC residents rights LTC residents are guaranteed specific rights under the federal 1987 Nursing Home Reform Law Sexual expression is not explicitly stated, but several rights relevant to sexuality are addressed: Privacy; confidentiality regarding personal affairs; the right to make independent choices, personal decisions; right to private, unrestricted communication with visitors of one s personal choosing; to be free from all forms of abuse/restraints

  11. LTC residents rights (cont.) These rights are enhanced by coinciding federal regulations (42 CFR 483.10) Right to dignified existence, self-determination, and communication with and access to persons/services inside and outside the facility LTCFs must promote these rights in a manner that enhances QOL; ensures dignity, choice, and self-determination, while affording residents privacy to engage in safe, consensual sexual expression

  12. Barriers to sexual expression for LTC residents Residents face significant barriers to sexual expression in LTC environments The transition from autonomy/independence in the community to greater dependence on others in the LTCF is extremely difficult for many (without even considering the idea of sex)

  13. Barriers to sexual expression in LTC: Lack of privacy Shared rooms, common areas for socialization; lack of designated areas for privacy. LTCFs may consider Scheduling opportunities for privacy (roommates leave for designated period of time) Designating specific areas for residents to spend time together Asking residents what they want/need in terms of privacy and how the facility can accommodate

  14. Barrier: Lack of opportunity or partner Separation, divorce, widowed; Widows to widowers ratio = 4:1 Accommodating sexual expression is often considered the residents personal issue to be resolved independent of LTCF, rather than facilitated through it LTCFs may consider Offering diverse opportunities for socializing and getting to know other residents Encouraging residents to participate/ask for input on social gatherings/events ( Speed dating , date nights, after hours)

  15. Barrier: Fear of reactions Fear of staff, family, other residents reactions (disgust, ostracism, shame) Subjective interpretations of sexual expression and uncertainty regarding the types of behaviors considered sexual (what s appropriate/inappropriate?) Can result in embarrassment for all; even punitive staff responses LTCFs may consider Preparing staff for the possible (and likely) occurrence of sexual expression; equip with proper response strategies

  16. Barrier: Cultural, religious, societal attitudes Cultural differences across societies: family/religious traditions, historical experiences, political views impact thoughts on sexuality LTCFs may consider Creating a respectful culture by emphasizing ethics and boundaries and reminding staff to set aside personal biases Establishing formal guidelines/standards of conduct in policies Demonstrating how to respect residents dignity/privacy, and promote their rights to remain sexual

  17. Barrier: Family involvement Families are sometimes resistant to their resident s sexual expression; sometimes aim to prevent it LTCFs may consider Speaking openly to families prior to resident admission about the sexuality policy and the facility s desire to honor the resident s rights in a safe manner Family education (family council meetings)

  18. Barrier: Healthcare providers Physicians and healthcare providers can contribute to problems surrounding sexuality and aging; They re subject to myths/attitudes like the rest of us; may avoid conversations with elderly patients regarding sexuality LTCFs may consider Sharing the LTCF s sexuality policy with the physician Encouraging healthcare providers and physicians to be open, approachable, and proactive in discussing sexuality with residents and families

  19. Barrier: Health changes, medication, and illness Some medications and illnesses alter or complicate sexual expression and functioning Antidepressants, anti-hypertensive meds (for high blood pressure), cancer/diabetes medications HIV/AIDS: HIV cases among U.S. older adults is increasing; appx 25% of infections occur in adults over 50 Depression and sexual health: depression often causes decline in desire and ability to perform Dementia, Diabetes, Cardiac Disease, Depression, Breast cancer/prostate cancers, etc.

  20. Cognitive impairment U.S. Department of Health and Human Services estimates nearly of all nursing home residents have dementia (www.medicare.gov, 2009) 6.2 million = People over 85 with severe or moderate memory impairment by 2050, up from 1.6 million currently (2014) (Source: Centers for Disease Control and Prevention, 2014; Caregiver.org)

  21. Dementia and capacity to consent Dementia causes changes within the brain, therefore, it is likely to cause changes within sexual relationships Affects relationship memories, abilities to limit/control emotions, impulsive speech/actions, self-control (acting out, keep private thoughts private), interpret sensory information Hypersexuality/Sexual Disinhibition: clinically significant level of desire to engage in sexual behavior appx 2.9% - 8% of patients living at home; 3.8% - 7% in institutions (Ibrahim & Reynaert, 2014)

  22. Issues of consent Issues regarding consent often arise when one or both partners has diminished cognitive capacity Presence of dementia at varying stages of severity poses challenges in determining capacity to consent However, cognitive impairments don t necessarily eliminate one s ability for recognizing their desire for intimacy and pursuing a meaningful relationship (Hebrew Homes, 2011)

  23. Determination of capacity Who determines a resident s ability to consent? No single individual should make the decision for another to have intimate relations Resident s ICT must collectively assess the resident s level of capacity to determine benefits/potential harm

  24. I thought this would be a good stopping point for us and a natural place for David to start HERE . Thoughts?

  25. Policy Guidance and Advocacy Strategies for Addressing Resident Sexual Expression

  26. LTCF role in residents sexual expression Assist residents in developing maximum self-reliance and independence and enable them to function at the highest possible level of social and emotional wellness Respect residents rights to privacy, preserve their dignity, promote autonomy, and advocate for their right to choose what to do with their own body

  27. LTCF role in residents sexual expression (cont) Consider the influences/barriers within residents physical and cultural environments and make adjustments where possible Educate residents, staff and families on residents rights and options related to sexual expression Be proactive vs. reactive: DEVELOP A POLICY ON SEXUAL EXPRESSION AND SHARE IT

  28. A sexual expression policy should Clarify LTCF s views on addressing residents sexual needs/actions Define appropriate/inappropriate sexual expression Explain what constitutes sexual abuse; process for determining Educate on safety/risks (STI s), the aging body, boundaries, rules, and ethics Provide staff skills/knowledge to address situations independently Every situation is different and MUST be looked at individually. LTCF must consider what the resident wants. Is it harmful? 28

  29. Developing a sexual expression policy STEP 1: ASSEMBLE STAKEHOLDERS STEP 2: BECOME SUBJECT-MATTER EXPERTS STEP 3: BUILD POLICY GUIDELINES STEP 4: ASSESS FACILITY ENVIRONMENT STEP 5: POLICY DEVELOPMENT STEP 6: POLICY IMPLEMENTATION STEP 7: POLICY EVALUATION 29

  30. Education and training concepts for staff Prepare staff! Share the sexual expression policy with current/potential staff Staff spends the most face-to-face time with residents and will likely encounter a situation directly at some point in career Staff often know the residents best and may be first to notice changes in health, attitude, or demeanor Continuously provide support through sharing ideas, training, in- services, discussions, monthly meetings, etc.

  31. Education and training concepts for staff (cont) Prepare staff! Normalize discussion through conversation of existing or possible scenarios between residents; remind of residents rights Encourage staff to tell supervisors what they need to feel comfortable addressing resident sexual expression Identify barriers where they exist; suggest solutions Train staff to differentiate between acceptable (healthy/safe) and unacceptable (unhealthy/unsafe) forms of sexual expression; equip with proper response strategies

  32. Sensitivity training for staff Diversity/sensitivity training: increase LGBTQA presence in LTC Appx 10,000 U.S. LGBT elderly nearing retirement age per week (National Resource Center on LGBT Aging, 2015) Est LGBT Americans over the age of 65 will increase from 3 to 7 million in the next 25 years (Grant, 2009) LGBT face significant discrimination from senior care providers, including in places where we are most vulnerable, such as ALPs and end-of-life care" (hrc.org, 2009) LGBT-focused LTC environments and retirement communities California, Florida, Arizona, New Mexico

  33. Recognizing unhealthy sexual expression Unhealthy: when someone is taken advantage of or abused; sexual contact between a resident and facility employee, consultant, or third party affiliate Sexual contact between any individual and a resident who is unconscious, physically unable to communicate refusal, under the influence of intoxicants, suffering from mental illness/defect to the extent it impairs capacity to appraise personal conduct 33

  34. Recognizing healthy sexual expression Healthy: consensual sexual expression between residents who are cognitively intact where neither residents safety is at risk Consensual sexual expression between residents with diminished capacity where neither residents safety is at risk Masturbation in a private, safe location 34

  35. Effective response strategies Effective response strategies: Respond calmly and patiently Take time to consider what is going on and whether it s safe for all parties involved Relocate to appropriate location when necessary Address the resident in a formal tone/manner Display a neutral reaction Gently, but firmly remind resident when behavior isn t appropriate 35

  36. Effective response strategies (cont) Distract and/or redirect Offer other forms of affection (pat on the back or hand shake) Demonstrate acceptance, comfort, promote open discussion, replace negative past experiences or alleviate fear of family/staff reaction Listen, convey respect for the resident; their beliefs/values Don t belittle, convey understanding Be supportive of staff 36

  37. Response strategies to AVOID Ineffective response strategies DO NOT: Scream and run! Impose personal values/beliefs onto a resident Punish/reprimand the resident Shame or ridicule, argue with or embarrass Become angry, over-react or express shock Jump to conclusions address the true need 37

  38. Remind staff It is not their role to determine a resident s capacity to consent or validate whether abuse has occurred, but to react appropriately; Follow policies and report to supervisor All residents have same rights (privacy, confidentiality, dignity, respect, independent choices, visits) Every person and situation is unique and should be looked at individually. There is no single perfect answer. 38

  39. Document Sends the message that sexuality is a rightful need of residents and should be recognized accordingly Aides in creating an action plan to address residents sexual needs If self-reporting ever becomes necessary, LTCF can show they ve developed a thoughtful process from which to draw/support conclusions Paper trail/history for understanding if a pattern of sexual behavior is being established 39

  40. Resident and family education Resident and family education Be upfront about the facility s policy upon admission (eg., does the facility offer erotic content on request? Provide condoms?) Periodically distribute sexually relevant information (brochures, newsletters) Address important topics from the news/media that may arise (sex abuse cases, LGBT, STDs) Remind families and residents of their rights Show relevant films, documentary, bring in an expert Talk to Resident and Family Councils

  41. Thank you! Deanna Clingan-Fischer, JD State Long-Term Care Ombudsman 866.236.1430 Merea D Bentrott, PhD Executive Officer merea.bentrott@iowa.gov

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