Important Information About the Chislehurst Partnership Merger
The Chislehurst Partnership is merging Woodlands and Chislehurst Medical Practices to provide enhanced services to patients. The merger aims to strengthen the partnership, improve patient care, and ensure sustainability. Key points include the timeline, site details, and preparations needed for the transition. Patients are advised on how services will be affected before and after the merger, highlighting necessary actions to be taken.
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Presentation Transcript
THE CHISLEHURST PARTNERSHIP MERGER OF WOODLANDS & CHISLEHURST MEDICAL PRACTICES Go live date 2/5/23
THERE WILL BE TIME ALLOCATED AT THE END FOR YOUR QUESTIONS
Why is this happening? The two practices have been working closely together for several years, and a merger will further strengthen the partnership and enable the merged practice to provide patients with more services from a wider range of experienced clinicians. The merger will also provide security for both practices, enabling primary care in the heart of Chislehurst to thrive and become more sustainable and resilient providing high quality for patients.
What is happening? The partnership merger has already taken place1st July 2022 Over the first Bank Holiday weekend in May the Woodlands Practice (the smaller site) computer system will be merged into the Chislehurst database. This will be conducted by the supplier (EMIS) supported by the local IT team. This includes a system back up at both sites and list reconciliation when new site goes live on 2ndMay 2023. Woodlands will close at 1pm on Friday 28thApril 2023 with out of hours cover. There will be no access to their database after this time On the 2ndMay when the system will go live there will be an EMIS engineer and support staff at the sites to assist.
TIMELINE KEY POINTS
CHISLEHURST SITE 42 High Street Remains business as usual prior to merge date please note the teams at this site will not have any access to the records of Woodlands patients until after the go live on 2ndMay 2023
7 days prior Woodlands site No new patient registrations will be processed; registrations accepted at Chislehurst Online services will be withdrawn we appreciate the inconvenience this will cause. Please do not attempt to pre-order medication too early to try and compensate. Overloading the system at this crucial time is likely to cause more delays for you. There is an email address that you can use in the interim. Please ensure you provide the full information about each drug needed NAME, STRENGTH, DOSE, QUANTITY selicb.woodlandspractice@nhs.net Test results will be sent via email instead of direct to the EMIS system. This may result in a short delay being added into patient records. The current process already has a failsafe mechanism in place so anything urgent is already telephoned to the surgery Future appointment bookings will be temporarily restricted to prevent duplication
FRIDAY 28 APRIL 2023 WOODLANDS SITE 11 Red Hill Site will close at 1pm there will be no access to the database until Tuesday 2ndMay 2023. There will be an out of hours triage medical support for this afternoon and a number will be provided by staff. The team will not be able to access your records during this time
WEEKEND 29/4/23 1/5/23 Databases will be merged by EMIS. This is an external process. Out of hours cover will be available in the usual way however they may not have access to your GP medical record
TUESDAY 2/5/23 Merged database opens at both sites EMIS teams on site to assist with any queries Likely reduced appointments to allow time to cover the above and reduce patient wait times in the event of any issues Most appointments will be book on the day for urgent matters
FAQS 1 Answers: Both sites are currently committed to separate contracts so the phone numbers will remain the same. We are reviewing new contract providers. Staff at both sites will have access to the new appointment book and patient database Please continue to utilise the surgery telephone number you are currently using Question: What is happening to the phone numbers?
2 Answers: EMIS have full responsibility and records can be restored from the back ups taken prior to closure Reconciliation of patient records transfer will be completed to ensure the process has been completed successfully Question: What happens if the system loses my record?
3 Answers: After 2ndMay, please register with the NHS app (if you have not already done so) to enable access to the new practice site The Chislehurst Partnership We appreciate that not having this access for a short period of time will add extra pressure to the phones for appointment booking so we ask you to please be patient and remember we cannot accept medication requests by phone Question: How do I get my online access back?
4 Question: Will my full record transfer over? Answer: Yes
5 Answer: After 2ndMay, when you next request your medication, please make a note on your request that you would like this to happen. Provided you remain stable, the medication is appropriate for this service, your review and blood tests where applicable are up to date the GP can consider this Question: As a Woodlands patients I was previously on electronic repeat dispensing. How do I get this reinstated?
6 Answer: Staff at both sites will have access to the appointments for both sites and the booking process will remain the same Question: Can I still see my usual Dr/Nurse?
7 Answers: All clinical and non clinical staff have smartcards which define their level of access. Access can be audited if you have any specific concerns these can be raised with the Practice Manager. We cannot restrict staff access to any specific records since it prevents them from performing their roles Question: Are there any controls over who can view the records at each site?
8 Answers: The 2 sites now have a wider management structure to support patients and our teams We are working towards a more accessible telephone system Greater flexibility to access appointments across both sites expanding availability Skills integration through combining our clinical and non clinical teams Building resilience for the future of general practice in Chislehurst Question: What changes will be made to the day to day running of the new partnership?
Finally We have been working hard to make this transition as seamless as possible for staff and patients an we understand that everyone may have concerns and anxieties about how the new system will work It is new for all of us so please be patient and kind to the staff they are here to help you
Thank you for attending Question time ..
