Hotel Check-In Process
This content provides a detailed guide on hotel check-in procedures, including registration, verifying reservations, creating guest records, assigning rooms, and establishing payment methods. It covers topics such as credit card processing, special requests handling, and welcoming guests. Discover essential steps for a smooth hotel check-in experience.
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Presentation Transcript
REGISTRATION /CHECK-IN UNIT 5
REVISION UNIT 4 guest history client history
CREDIT (DEBIT) CARD card number expiration date to expire not good anymore, not valid
letter of confirmation LETTER CONFIRMING SOMETHING (RESERVATION) TO CONFIRM SAY IT S OK
welcome the guest check reservation status create registration record assign/allocate room and rate establish method of settlement/payment give/issue/hand the room key (card) special requests CHECK-IN AT HOTELS
to check in/check into a hotel When you check into a hotel, you get a key to your room. We checked in last night.
welcome the guest Good evening, Madam! How can I help you? Good morning, Mr Lyon. Nice to see you again!
check reservation status Do you have a reservation? Can you give me your reservation (reference) number? Do you have a letter confirming the reservation? Can you give me your name, please?
fill in/out registration card/form: information about the guest (name, address, phone number) length of stay (arrival and departure date) method of settlement (credit card number) special requests signature create registration record this will become the guest history
create registration record CAN YOU FILL OUT THIS FORM? WRITE YOUR NAME HERE, PLEASE. MAY I SEE YOUR PASSPORT?
assign/allocate room and rate It s a room 277 on the second floor. The room rate is $120 per person. The rate includes/doesn t include breakfast.
establish method of settlement/payment How are you going to settle the account? How do you plan to pay, in cash or by credit card? Can I have your credit card number?
give/issue/hand the room key (card) Here is your key (card).
special requests We can arrange airport transfer for you. I m afraid, pets are not allowed. I think you can extend your stay.
bellperson receptionist calls the bellperson/porter they show the guest to the room they take the luggage they inform the guest about hotel facilities, restaurant working hours and get a tip
walk-in guests/walk-ins without reservation not reservation only
hand/assign/fill in/sign/confirm/escort/stay/ pick up Our hotel is attractive to pilots because we offer transport to and from the airport. That is why 40 pilots in our rooms every week. We made our check-in process very easy for them. Reservations rooms to pilots as soon as they get reservation requests from the air company. We usually pilots from the airport. The driver each pilot a special packet. It includes a registration card and a room key. The pilots don t have to the registration card because Reservations prepare it in advance using a computer file. Each pilot checks it and the card. In this way, they room rate, arrival and departure dates, room number. The driver takes them to the hotel where a bellperson meets them and to their rooms.
hand/assign/fill in/sign/confirm/escort/stay/ pick up Our hotel is attractive to pilots because we offer transport to and from the airport. That is why 40 pilots stay in our rooms every week. We made our check-in process very easy for them. Reservations assign rooms to pilots as soon as they get reservation requests from the air company. We usually pick up pilots from the airport. The driver hands each pilot a special packet. It includes a registration card and a room key. The pilots don t have to fill in the registration card because Reservations prepare it in advance using a computer file. Each pilot checks it and signs the card. In this way, they confirm room rate, arrival and departure dates, room number. The driver takes them to the hotel where a bellperson meets them and escorts them to their rooms.
asking people to do something Can you wait a moment, please? Could you sign here, please?
offering something to people Would you like a suite? Would you like another piece of cake?
requests, orders Close the window before you leave, please. Please, let me know if you have more questions.
ask for permission Could I see your passport? May I have your name and address?
ask someone to do the following can/could you fill in this form sign your name write your address give your date of birth write your passport number Could you fill in this form, please? Can you please sign your name? Could you write your address, please? Can you give your date of birth, please? Can you please write your passport number?
make offers would you like table for dinner room with a balcony non-smoking room room with a bath or shower garage space Would you like a table for dinner? Would you like a room with a balcony? Would you like a non-smoking room? Would you like a room with a bath or shower? Would you like a garage space?
invite someone to do the following would you like use our business centre reserve the restaurant pay in advance make a booking Would you like to use our business centre? Would you like to reserve the restaurant? Would you like to pay in advance? Would you like to make a booking?
ask for permission may/could have your credit card number have your name and phone number clean your room leave our luggage after checking out May I have your credit card number? Could I have your name and phone number? May I clean your room? Could we leave our luggage after checking out?
WILL for future decision at the moment of speaking: I ll just check the availability for you. offer to do something: I ll fill in the form for you. promise/agreement: I ll send you the confirmation right now. opinion: I think he ll be late again.
WILL This leaflet (tell) you all about the hotel. Don t worry, I (wake) you up early. There (not be) a conference this year. When do you think the guests (arrive)? The guest definitely (not like) it. I probably (leave) early. This leaflet will tell you all about the hotel. Don t worry, I ll wake you up early. There won t be a conference this year. When do you think the guests will arrive? The guest definitely won t like it. I ll probably leave early.
questions Yes/No AUXILIARY VERB + SUBJECT + MAIN VERB Can you sign here? Will you need a porter? May I see your ID? Am I late for the film? Are you informed about this? Is she going to school? Was she present at the meeting? Were we invited? Do you prefer a bath or shower? Does he work here? Did you eat dinner? Have you travelled a lot? Has she confirmed the booking? Had they called before?
WH- questions WH- + AUXILIARY VERB + SUBJECT + MAIN VERB When will you make a booking? How many times was she present? Where does he work? Which countries have you visited?
