Guide to Excellence in Children's Services
A Rough Guide To
Outstanding Children Services
Looking down the rabbit hole……….
Leaders ‘must know’ for children's services
•
It is the role of the chief executive, as the most senior professional
concerned, to ensure the quartet (CX, DCS, LM, Leader) is at least
functional, at best, collectively inspirational
•
The chief executive also plays the fundamental role in the effective
professional oversight and line management of the director of
children’s services
•
They must establish a system of delegated responsibility and
performance reporting in order to fulfil their, and the council’s
obligations………yet the signals of deteriorating performance may at
best be opaque.
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Ofsted condense their analysis into three helpful questions –
helpful also to any council chief executive.
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What do you know about the quality and impact of social
work practice with children and families in your authority?
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How do you know it?
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What are your plans to maintain or improve practice?
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Conditions for Success
Know yourself well – QA Framework
Three basic requirements:
1.
Performance
2.
User Voice
3.
Quality
From a Research in Practice Policy Document
Example: User Voice
Example: Quality of Practice
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Signature of Success: Leadership
•
Its everyone’s business
•
Stable workforce
•
Strategic planning aligned with financial planning
•
Political focus
•
Clear strategic vision and priorities
•
Right Services at the right time, by the Right People with the Right
Resources
Signatures of Success : Performance /
Challenge / Culture
•
Learning organisation
•
Effective use of performance data
•
Commitment to learn
•
Ability to identify early warning of
issues
•
Listen to your partners
Signatures of Success: Resources and
Workforce
•
Love your staff
•
Stability : low turnover of staff/
low sickness absence
•
Management oversight and
reflective supervision
•
Comprehensive workforce
strategy
Signatures of Success : Partnerships
•
Children Services can only thrive if
supported by your partners
•
Strong engagement and
commitment of your partners
•
Culture of openness with your
partners
•
Shared understanding and focus
and priorities for the children and
young people
DCS and CX relationship: Avoid the Rabbit Hole
●
The determined DCS who wants to keep the CX out of their scrutiny is a challenge
●
It never ceases to amaze me how complicated people want to make it – leaders need
to keep it simple
●
Listen to your partners/ elected members and parents and triangulate with what you
know with what they say
●
High support / high challenge
●
Ofsted is rarely wrong – don’t put your head in the sand and discredit them
Killer Indicators??
●
No……. but refer to conditions of success as proxy measures to dig
●
Go and talk to front line workers
●
Ask, probe and listen.
●
Invite Peer Review on key areas, be part of it.
●
Use the Regional Improvement Alliance
●
Agree how regional CX, DCS and LM will work – example, CIB
What we would recommend…..
•
All new CX and LM have an induction about the key issues and signs
of success and failure regarding Children's Services
•
Understand the basic conditions for success.
•
Visit front line staff and teams and ask
•
Understand quality of practice and user voice.
Strive for outstanding children's services through effective leadership, quality social work practice, and clear conditions for success. Key elements include chief executive oversight, performance reporting, user voice, and quality enhancement strategies. Embrace a model of practice that prioritizes performance, user feedback, and quality standards for optimal service delivery.
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Presentation Transcript
A Rough Guide To Outstanding Children Services
Leaders must know for children's services It is the role of the chief executive, as the most senior professional concerned, to ensure the quartet (CX, DCS, LM, Leader) is at least functional, at best, collectively inspirational The chief executive also plays the fundamental role in the effective professional oversight and line management of the director of children s services They must establish a system of delegated responsibility and performance reporting in order to fulfil their, and the council s obligations yet the signals of deteriorating performance may at best be opaque.
Childrens Services Children s Services Ofsted condense their analysis into three helpful questions helpful also to any council chief executive. What do you know about the quality and impact of social work practice with children and families in your authority? How do you know it? What are your plans to maintain or improve practice?
Basic Conditions for Success Basic Conditions for Success Image result for basis of success cartoon 705 230
Conditions for Success Supervision and Support Clear Model of Practice Know Yourself well Reasonable Caseloads Stable Workforce CPD
Know yourself well QA Framework Three basic requirements: 1. Performance 2. User Voice 3. Quality From a Research in Practice Policy Document
Example: Practice Model Example: Practice Model - - Strength in Relationships Strength in Relationships
Signature of Success: Leadership Its everyone s business Stable workforce Strategic planning aligned with financial planning Political focus Clear strategic vision and priorities Right Services at the right time, by the Right People with the Right Resources
Signatures of Success : Performance / Challenge / Culture Learning organisation Effective use of performance data Commitment to learn Ability to identify early warning of issues Listen to your partners
Signatures of Success: Resources and Workforce Love your staff Stability : low turnover of staff/ low sickness absence Management oversight and reflective supervision Comprehensive workforce strategy
Signatures of Success : Partnerships Children Services can only thrive if supported by your partners Strong engagement and commitment of your partners Culture of openness with your partners Shared understanding and focus and priorities for the children and young people
DCS and CX relationship: Avoid the Rabbit Hole The determined DCS who wants to keep the CX out of their scrutiny is a challenge It never ceases to amaze me how complicated people want to make it leaders need to keep it simple Listen to your partners/ elected members and parents and triangulate with what you know with what they say High support / high challenge Ofsted is rarely wrong don t put your head in the sand and discredit them
Killer Indicators?? No . but refer to conditions of success as proxy measures to dig Go and talk to front line workers Ask, probe and listen. Invite Peer Review on key areas, be part of it. Use the Regional Improvement Alliance Agree how regional CX, DCS and LM will work example, CIB
What we would recommend.. All new CX and LM have an induction about the key issues and signs of success and failure regarding Children's Services Understand the basic conditions for success. Visit front line staff and teams and ask Understand quality of practice and user voice.
