Evolution of Communication: From In-Person Cons to Modern Chat Platforms

Delve into the historical perspective of communication methods and witness the shift from in-person synchronous conversations to the asynchronous and versatile chat platforms of today. Explore the pros and cons of various communication mediums along the timeline, highlighting the significance of current chat platforms in facilitating effective collaboration. Discover the operational magic sauce of apps, bots, and script integration, along with the benefits of splitting channels for emergencies or major deployments.

• Communication
• Evolution
• Chat Platforms
• Pros and Cons
• Modern Tools

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1. SLACKING FOR THE DBA IT S GOOD TO CHAT

2. ME Stuart Moore stuart@stuart-moore.com @napalmgram https://stuart-moore.com 20+ years pushing data around many platforms using whatever tools he can find Organises DataRelay, Nottingham SQL Server User Group and PowerSherll Usergroup, and Nottingham Global Azure Bootcamp

3. HISTORY OF COMMUNICATIONS In Person Cons Synchronous Hard to review No pictures, or at least badly drawn Hard to send code Pros There s a vague possibility they might notice you re busy and go away .

4. HISTORY OF COMMUNICATIONS Telephone: Cons: Synchronous Hard to review after No pictures Hard to send code Pros: Can be ignored

5. CURRENT MEANS OF COMMUNICATIONS Email: Cons: Dumping ground for everyone else Only direct participants can see information Adding someone mid conversation means they don t have context Manual effort to add content from other sources Pros: Asynchronous Can prioritise and/or ignore Can share code and images

6. CURRENT MEANS OF COMMUNICATIONS Chat Pros: Asynchronous Everythings logged Can have different channels/rooms for different topics All logged and searchable Can share code and images easily People can pick and choose what they see (or be forced) Adding someone to the room gives them the history gifs

7. CURRENT CHAT PLATFORMS Slack MS Teams Campfire Hipchat Chatwork People have implemented this on everything (twitter, facebook, etc). Remember: People > Process > Product

8. SO THATS CHAT, WHATS THE OPS MAGIC SAUCE Apps Bots Script Integration

9. SPLITTING CHANNELS An emergency or major deployment happens: Create a new channel Add users All conversations recorded in channel for post match analysis Need someone else, add them and they can see the history Add observers as read only

10. APPS 3rd party integrations that add functionality Eg: Github: Get notified of new pull request Notification of failed builds

11. SLACK CONNECTIONS Getting tokens - https://get.slack.help/hc/en-us/articles/215770388-Create-and-regenerate-API-tokens A more in depth PowerShell overview from PsDays 2019 - https://youtu.be/sn1H0ChDusw

12. SCRIPT INTEGRATION Integrate with your on premises scripts: Have alerts collected in a central location Can include information

13. PSSLACK PowerShell module to send messages to slack Github - https://github.com/RamblingCookieMonster/PSSlack Easy to add to you scripts

14. DEMOS I

15. BOTS Add more interactive functionality Can ask for information bob getdatabase server\instance Get all the databases Can ask to do thing bob restart server Restart server

16. POSHBOT A bot framework written in PowerShell Source - https://github.com/poshbotio/PoshBot Docs - https://poshbot.readthedocs.io/en/stable/ PS 5.0 and above as it uses classes Works with Slack and MS Teams Teams support requires a more complex setup as it needs a Service Bus queue and an Azure function So not covering it here, but step by step documentation is here - https://poshbot.readthedocs.io/en/latest/guides/backends/setup-teams-backend/ Everything else shown applies to Teams to as well

17. DEMOS II

18. OTHER BOTS ARE AVAILABLE Hubot written in node.js and coffeescript # The original chatbot, written by Github and then set free Err python bot Lita ruby based bot

19. ME Stuart Moore stuart@stuart-moore.com @napalmgram https://stuart-moore.com 20+ years pushing data around many platforms using whatever tools he can find Organises DataRelay, Nottingham SQL Server User Group and PowerSherll Usergroup, and Nottingham Global Azure Bootcamp