Essential Insights into Operations Management
Explore the realm of Operations Management in POM 370 with Dr. Drew Rosen. Delve into topics like business environment, finance, project management, inventory control, quality management, and more. Understand the significance of operations management in enhancing organizational activities, ensuring quality, and competitiveness in the global landscape.
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Presentation Transcript
Introduction To Operations Management POM 370 Dr. Drew Rosen
Business Environment Operations Finance Accounting Improvement of organizational activities to ensure quality, customer satisfaction , and loyalty Investments Capital Stock Market Strategy Sit on their ass Behavior Fairy land solve business problems Nceufhkurreffg Org. Behavior Policy Promotion Research technologies, and procedures to allocate scarce resources Sales The application of people, Pensions Audits the forces of supply and demand Bookkeeping The study of how Information Systems Economics Marketing Management
Operations Management Designing Products and Sevices
Operations Management Facility Location and Layout
Operations Management Project Management
Operations Management Scheduling Operations
Operations Management Inventory Control
Operations Management Quality Management
Operations Management Quality Management
Operations Management Operations Management is: The management of systems or processes that create goods and/or provide services Operations Management affects: Companies ability to compete Nation s ability to compete internationally
OM Decisions Where to locate your business?
OM Decisions What type of process to use?
OM Decisions Number of workers to employ? Number of workers scheduled at each station?
More than just McDonalds Forecasting park demands Reducing wait times Managing projects
Operations is About Making Business Run Better More Efficiently More Abundantly With Higher Customer Satisfaction
The Goal of Operations and business! Loyalty Loyalty Customer Satisfaction Quality
Satisfaction and Loyalty apostle zone of affection 100% 80% Loyalty (Retention) zone of indifference 60% 40% zone of defection 20% terrorist 1 2 3 4 5 Dissatisfied Neutral Satisfied Very satisfied Very dissatisfied Satisfaction
Goods Vs Services Key Differences: Production of goods tangible output Delivery of services an act 1. Inseparability 2. Intangibility 3. Perishability 4. Heterogeneity 5. Site Location 6. Labor Intensity 7. Difficulty of Measuring Quality of Output
Big Picture: OM Transformation Process OUTPUTS INPUTS Transformations Physical: Locational: Exchange: Storage: Physiological: Informational: manufacturing transportation retailing warehousing health care telecommunications
Three Basic Ways to Arrange the Transformation Process Job Shop Variety of outputs in small batches Customized output General purpose machinery Highly skilled workers Flow Shop High Volume Standardized output Special purpose equipment Lower skilled workers
Profits are the result of attention to quality and customer satisfaction, while the reverse is rarely true. Edwards Deming
