Equality Advisory Support Service Overview

The Equality Advisory Support Service (EASS) is a government-contracted service with expertise in the Equality Act 2010 and Human Rights Act 1998. They offer a free national helpline and advice on various areas such as the Protected Characteristics, work services, and public functions. EASS assists individuals in understanding their rights, making effective complaints, and seeking informal resolutions to discrimination incidents. They provide guidance through different client journeys, aiming to support individuals throughout the complaint process.

• Equality
• Advisory Service
• EASS
• Human Rights
• Discrimination

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1. Equality Advisory Support Service.

2. Overview: Who we are and what we do Free National Helpline (England, Scotland and Wales) Government Contract Government Equalities Office Expertise in the Equality Act 2010 and Human Rights Act 1998 Advisors trained to explore informal ways to resolve complaints Strong Partnership and Referral network

3. Overview: Who we are and what we do Areas of Advice: The Protected Characteristics Work Services and Public Functions Religion and Belief Education Premises Transport Services Associations Age Race Sexual Orientation Sex Pregnancy and Maternity Marriage and Civil Partnership Gender Re-assignment Disability We provide advice on two areas of law The Equality Act and Human Rights Act

4. Our Advice: The Client Journeys Journey 1 Contact not within remit of EASS Journey 2 A general question about Equality or Human Rights. No incident has occurred. Journey 3 An incident of discrimination or interference with human rights has happened. The individual does not understand their rights and has yet to begin making an effective complaint using the legislation. Journey 4 An incident of discrimination has happened. And the individual has used the legislation to complain to no avail. EASS now considers providing support to seek an informal resolution to the complaint. Journey 5 After attempting informal resolution issue still not resolved. EASS provides assistance in using legal aid calculator, referral for Legal assistance (Bar Pro Bono, Law Centre) or limited help in completing court/tribunal claim forms.

5. Our Advice: The Client Journeys Journey 3 An incident of discrimination or interference with human rights has happened. The individual does not understand their rights and has yet to begin making an effective complaint using the legislation. This type of advice usually happens when an incident has occurred and the individual has not done anything to complain. Using Template letters available on our website, EASS advisors help individuals understand their rights and assist in starting an effective complaint.

6. Our Advice: The Client Journeys Journey 4 An incident of discrimination or interference with human rights has happened. And the individual has used the legislation to complain to no avail. EASS now considers providing support to seek an informal resolution to the complaint. Work Issues Important to ensure individual is speaking to ACAS at the right time. Early Conciliation Non Work Issues EASS can become involved in a more hands-on approach. We may even write on behalf of the individual to seek informal resolutions.

7. Common Issues Work People being disciplined or even having their employment terminated due to having time off to attend medical appointments. Work People being denied promotion due to time off or missing out on key training to assist in career. Work Individuals not gaining employment due to time off in the past.

8. Common Issues Non Work Issues Inaccessibility of services. Either through physical access or policies making it difficult for disabled individuals to access. Discrimination at school. Refusal of services or services provided on worse terms or a lower standard.

9. Further Information EASS advisers will work with individuals to find an informal way of resolving the issue. We do not provide legal assistance but do work with partners at local and national levels where individuals are either referred to us for advice or we refer to them for further appropriate support. Each month we send out an engagement newsletter to all organisations who we engage with advising on successful outcomes and common issues. We are also able to provide statistical analysis of the types of issues we receive.

10. Further Information By making effective referrals or offering EASS as a signpost the individual will receive advice tailored to their issue. The aim of the service is to find informal ways of resolving the issue. Information and links to www.equalityadvisoryservice.com assist individuals in reaching the service. It is therefore important that we speak regularly with organisations who may be contacted by individuals experiencing discrimination.

11. Contact Details Telephone: 0808 800 0082 Textphone: 0808 800 0084 Email via website: equalityadvisoryservice.com Post: FREEPOST EASS Helpline FPN 6521 Twitter: @EASSHelpline Follow us for updates and #equalityhour Facebook: facebook.com/EASSHelpline

12. We are here to help