Enhancing Victim Response: Core Principles and Engagement
Effective Victim Response:
It’s Everyone’s Job!
Terminology
Trauma-Informed
•
An approach involving educating victims, service providers, and the general
community about the impact of trauma on the health and well-being of the
victim; attending to the victim’s emotional and physical safety; and using
resources, services, and support to increase the victim’s capacity to recover
•
Full development of a trauma-informed response will include all disciplines
involved in response efforts (
dispatch, patrol, detectives, supervisors, nurses,
victim services personnel, prosecutors, and service providers
).
National Institute of Justice, “
” (Washington D.C.: U.S. Department of Justice, Office of Justice Programs, January 2016).Notifying Sexual Assault Victims After Testing Evidence
Terminology
Victim-Centered
•
An approach involving the victim being at the center of all
decisions regarding victim recovery and involvement with the
criminal justice system
•
The victim’s choice, safety, and well-being are the focus, and the
needs of the victim are everyone’s concern.
•
Full embodiment of victim-centered work will result in a transition
from case
ownership
to case
stewardship.
National Institute of Justice, “
Notifying Sexual Assault Victims After Testing Evidence
” (Washington D.C.: U.S. Department of Justice, Office of Justice Programs, January 2016).
Victim Engagement
•
Effective engagement with the criminal justice system relies upon
victims’ belief that the system will benefit them.
•
Engagement conveys a different meaning than cooperation.
•
Is there a feeling of equity between victims and system professionals?
•
Is there a basis for trust?
•
Engagement is not always consistent.
•
Processing information takes time.
•
Information triggers multiple decisions/outcomes.
•
Healing steps influence engagement.
Core Principles of
Enhancing Law
Enforcement Response
to Victims
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Discussion: Identifying
Your Role with Victims
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What is your role?
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When do you have contact with victims?
•
What is challenging about this contact?
•
How do you help address the critical needs of victims in your role?
•
How could this contact be more responsive to the needs of victims?
•
What tools/training would help you feel more supported in your role
with victims?
•
How comfortable are you connecting victims with victim services
personnel?
Benefits of Effective
Victim Response
What’s in It for Law Enforcement?
Law enforcement may experience
•
enhanced victim engagement in cases—engagement leads to improved
communication with victims
•
increased knowledge base—topics, people, customs, approaches that are
new and challenging can be used to enhance response to victims
•
ability to focus on responsibilities related to the suspect and the case,
knowing the victim is supported
What’s in It for Professional Staff?
Professional staff may experience
•
ability to communicate the benefits of engaging in the criminal justice
system to victims with sincerity and confidence
•
increased knowledge base—topics, people, customs, and approaches
that are new and challenging can be used to enhance response to victims
•
satisfaction of being part of a larger purpose—everyone wants to feel
that their work and contributions matter
What’s in It for Victims?
Victims may experience
•
having a designated representative to focus on their needs—safety,
support, information, access, continuity, voice, justice/resolution
•
reduction in crisis responses—prediction and preparation can help with
decision-making
•
increased satisfaction from criminal justice system engagement—people
feel better when they are given access and autonomy
Enhanced
Victim
Response
Take-Aways
•
Enriched emotional and physical safety of victims
•
Partnerships maximize resources, efficiency, and
outcomes
•
Broadened connection to resources and support
for victims
•
Improved relationships among criminal justice
professionals, community partners, victims, and
community members
•
Restoration of victim choice and autonomy
•
Increased opportunities for training and cross-
discipline education
•
Improved community safety
Questions
Trainer 1: Law enforcement
Trainer 2: Victim services personnel (agency employed or community based), if available
Handouts:
• State-specific victims’ rights
• Agency’s victim response policy
• Sample Training Bulletin–Critical Needs of Victims
Prior to training:
• Ensure trainers are familiar with
• the availability of victim services personnel (agency employed and community based);
• agency practices involving victim services personnel response/referral; and
• confidentiality, documentation, and information-sharing practices of victim services personnel.
On training day:
• If co-facilitating, begin the training by having the law enforcement trainer and the victim services personnel trainer introduce each other and their roles (rather than introducing themselves). This models partnership and collaboration and sets the tone for the rest of the training.
Effective victim response involves a trauma-informed and victim-centered approach, emphasizing the importance of engaging victims in a supportive and respectful manner throughout the criminal justice process. Core principles for enhancing law enforcement response to victims include role clarity, accountability, leadership, and continuous training. By focusing on victim well-being and building trust, the system can better serve those affected by trauma.
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Presentation Transcript
Effective Victim Response: It s Everyone s Job!
Terminology Trauma-Informed An approach involving educating victims, service providers, and the general community about the impact of trauma on the health and well-being of the victim; attending to the victim s emotional and physical safety; and using resources, services, and support to increase the victim s capacity to recover Full development of a trauma-informed response will include all disciplines involved in response efforts (dispatch, patrol, detectives, supervisors, nurses, victim services personnel, prosecutors, and service providers). National Institute of Justice, Notifying Sexual Assault Victims After Testing Evidence (Washington D.C.: U.S. Department of Justice, Office of Justice Programs, January 2016).
Terminology Victim-Centered An approach involving the victim being at the center of all decisions regarding victim recovery and involvement with the criminal justice system The victim s choice, safety, and well-being are the focus, and the needs of the victim are everyone s concern. Full embodiment of victim-centered work will result in a transition from case ownership to case stewardship. National Institute of Justice, Notifying Sexual Assault Victims After Testing Evidence (Washington D.C.: U.S. Department of Justice, Office of Justice Programs, January 2016).
Victim Engagement Effective engagement with the criminal justice system relies upon victims belief that the system will benefit them. Engagement conveys a different meaning than cooperation. Is there a feeling of equity between victims and system professionals? Is there a basis for trust? Engagement is not always consistent. Processing information takes time. Information triggers multiple decisions/outcomes. Healing steps influence engagement.
Core Principles of Enhancing Law Enforcement Response to Victims
Core Principles of Enhanced Victim Response Core Principles of Enhanced Victim Response Role for everyone Expectations and accountability Succession planning Internal External Formalize relationships Leadership Partnering Performance Monitoring Training Define targeted behavior Use data and feedback Track performance and compliance All ranks and disciplines Internal and external Cross- and co-training
Critical Needs of Victims Critical Needs of Victims Safety Support Information Access Continuity Voice Justice
Discussion: Identifying Your Role with Victims
Discussion: Identifying Your Role with Victims Discussion: Identifying Your Role with Victims What is your role? When do you have contact with victims? What is challenging about this contact? How do you help address the critical needs of victims in your role? How could this contact be more responsive to the needs of victims? What tools/training would help you feel more supported in your role with victims? How comfortable are you connecting victims with victim services personnel?
Benefits of Effective Victim Response
Whats in It for Law Enforcement? Law enforcement may experience enhanced victim engagement in cases engagement leads to improved communication with victims increased knowledge base topics, people, customs, approaches that are new and challenging can be used to enhance response to victims ability to focus on responsibilities related to the suspect and the case, knowing the victim is supported
Whats in It for Professional Staff? Professional staff may experience ability to communicate the benefits of engaging in the criminal justice system to victims with sincerity and confidence increased knowledge base topics, people, customs, and approaches that are new and challenging can be used to enhance response to victims satisfaction of being part of a larger purpose everyone wants to feel that their work and contributions matter
Whats in It for Victims? Victims may experience having a designated representative to focus on their needs safety, support, information, access, continuity, voice, justice/resolution reduction in crisis responses prediction and preparation can help with decision-making increased satisfaction from criminal justice system engagement people feel better when they are given access and autonomy
Enriched emotional and physical safety of victims Partnerships maximize resources, efficiency, and outcomes Enhanced Victim Response Take-Aways Broadened connection to resources and support for victims Improved relationships among criminal justice professionals, community partners, victims, and community members Restoration of victim choice and autonomy Increased opportunities for training and cross- discipline education Improved community safety
