Enhancing Student Success through Integrated Collaborations and Support Approaches

Redesign for Success:
Integrated Collaborations and
Student Support Approaches
Presented by
Professor Jennifer Hays Huggins
and Dr. Jill Channing
More Than Pockets of Redesign
Collaborative
initiatives to create an
integrative, holistic
approach to increase
student persistence,
success, and
completion
.
Does this describe your college?
A. Yes       B. No      C. Somewhat
Complex degree
programs
Unclear goals
Many choices
Boxes to check off
Rather than gains in
skills, experiences,
and knowledge
related to goals
Does this describe your college?
A. Yes       B. No      C. Somewhat
Introduction to the
college is the
placement test
Brief orientation
Optional advising
Focus of advising:
schedule rather goals
Students initiate
seeking help
themselves
 
Does this describe your college?
A. Yes       B. No      C. Somewhat
Instructors often work
in isolation
Pockets of innovation
Few rewards and
opportunities for
collaboration
Soft skills not
emphasized in college
curricula
Online education
increases isolation
 
Does this describe developmental
education at your college?
A. Yes       B. No      C. Somewhat
Requires significant
amount of resources
Hampers students’
progress due to
placement and lengthy
sequences
Has significant numbers
enter but never enter
college-level coursework
CLASP.org
Does this describe your college?
A. Yes       B. No      C. Somewhat
College functions act in
concert with and
complement one
another
Focus on students’
goals
Re-imagine programs
and support services
to align with student
goals
Developmental Redesign at
Kankakee Community
College
Not just an action project, but a
campus-wide investment in student
supports that translate to success.
It all began with ...
Focusing on areas most relevant to college’s
particular vision, opportunities, and priorities
– three strategic directions
 Completion
 Alignment
 Readiness
KCC’s Current Strategic Goals
Create a culture of completion
Promote an environment of excellence and
innovation
Develop career pathways in target industries
Take a convening leadership role to strengthen
and sustain community partnerships
Redesign college foundational coursework
KCC’s Foundational
Coursework Redesign
Redesigning developmental education
structure, curriculum, and pedagogy is one of
KCC's three current AQIP action projects
Three-year project
Expires in April 201
6
The Birth of the Foundational
Coursework Redesign Committee
Associate deans Math,
Science, and
Engineering, and
Humanities and Social
Sciences
Two full-time math
faculty, three full-time
writing faculty, two full-
time reading faculty
Director, Adult Basic
Education
Reference Librarian
Later included:
Director, Student
Advisement Services
Coordinator Student
Success
Director, Workforce
Development Act
Institutional Development
and Grants Research
Foundational Coursework Redesign
Committee’s Initial Charge
Research models for
redesigning foundational
coursework
Conferences
Calls to other colleges
Scholarly journal articles
Communication
Division meetings
Committee meetings
Work sessions
Canvas Discussion Board
 
Year One: Overview of Strategies
Invest in professional
development that will
encourage necessary
behaviors, attitudes, and
skills to adapt to and
excel through change
Organize a guiding
coalition and champions
to support change
Obtain feedback and
integrate this feedback
into training,
collaboration, and
communications
Minimize and/or
remove obstacles
Use positions of power
to prevent those who are
especially resistant from
stalling or derailing
change
Year Two: Planning
Members of the guiding coalition lead in developing
implementation strategies for redesign
Example: Visit division meetings to share
Foundational Coursework initiatives and solicit
feedback to re-work initiatives as needed
Example: Cross-departmental groups map other
key processes such as scheduling, the intake
process, advising processes, and student support
initiation process
Year Three: Implementation of
Instructional Changes
Redesigned Reading and Writing and Math
sequences launched
Embedded tutoring in mid-level developmental
writing
Two Learning Communities – year-long
Tutoring Redesign
Required tutoring and online tutoring
Study and success skills tutoring
Year Three: Implementation of
Instructional Changes ... continued
First Year College Experience course
Not mandatory, but highly recommended – a
work in progress
College and Career Readiness Alignment
High schools and middle schools
Redesigned Foundational
Coursework
Co-requisite ENGL 1422 with ENGL 1613
Two integrated reading and writing courses
Contextualized reading course
Redesigned math sequences
Development of Math Pathways
AS/AES Math Pathways
AA/Business Math Pathway
AA/Non-Business Math Pathway
Results: Co-requisite ENGL 1422
For the most part, English 1613/1422
students performed just as well as on
assessments of learning outcomes as
students taking English 1613 alone.
They performed less well on one outcome
(organization) but only by 5%.
 
Results: Co-requisite Student
Feedb
ack
It's great and helps 
prep for English 1
.
The professor explains everything very well. She
actually wants to see her students succeed.
The strengths of the class are the extra class time and
the 
extra time with the professor 
to help you along the
way.
This class was very helpful and gave 
great support 
for
Engl 1.
This is an Excellent course to 
help with English 1
. The
class has been very beneficial for me. It's 
helping a lot
.
Results: Embedded Tutoring
Key Findings: Students enrolled in a section of WRIT-0993 with an
embedded tutor completed the course successfully at a higher rate
than students in other sections. However, zero of these students
earned an A. Similarly, no student in the embedded tutor section
withdrew.
Tutoring Improvements and Results
Faculty requiring lab visits and including visit as part
of final assignment grade
Students in some classes assigned mandatory tutoring
when grade dips below 75% in course
Tutors visited classroom first week of school
Online writing lab functional and being increasingly
used
Doubled tutor coverage
Technology
First 8 weeks SP2015 = 96 visits, SP2016 =413
Any foundational
coursework re-design
would only be as successful
as the supports developed
to help students succeed.
Year Three: Implementation of
 Student Supports
Blurring the lines between curricular development
and student advising
Advising integrated in to the student experience
Focused on defining goals
Focus on selecting college-level program of study as soon as
possible
Innovative early alerts
Advice Week April 2016 – Joint Venture Faculty and Advising
Examples from Advising
Mandatory MAPS and orientation
Student planning module and goal-focused
advising sessions
Group advising and Advisement Week
Simplified three step process to enrollment
Self service tools
Dropout Detective
Collaboration on placement tests
Cross-departmental collaboration and
communication
Results: In-class Advising
Year Three: Implementation of
 Student Supports ... continued
Success coaching
Expanding to include referral from Academic
Appeals
Prescription success pads
Challenging existing mindsets and changing the
campus culture
Increased cooperation and communication between
and among departments and divisions
Results: Student Success Coach
So, what’s the secret to our success?
 
Create A Guiding Coalition
A team that oversees and
champions the change
Keeps the change effort on
target
Helps to counter
organizational resistance
Coalition taps people from a
variety of departments with
high levels of credibility,
expertise in important areas,
and leadership skills
Give the coalition real
authority
Senior leadership must
stay actively engaged
with the group
Think carefully about
how team members
complement one another
31
Recognize what is truly needed to
redesign collaboratively.
Address critical barriers
Understand time and
commitment to address
needed changes
Identify possible steps to
implement change
Think through intended
consequences and
possible ways to adapt
to unintended
consequences
Celebrate and build on small
victories.
Significant savings for
students
Increased student success
and completion
Streamlined or better
designed processes for
student intakes
More effective use of
technology for advising
and early alert
Highlight the success of
small victories, persuade
stakeholders to commit to
more significant change(s)
Remove unnecessary
processes or inter-
departmental procedures
obstructing change
Allocate additional
resources to more
challenging aspects of
change
33
Address and Assuage Fear of Change
Fear- psychological inertia
creates anxiety that one’s
identity and/or sense of
oneself is threatened by
change
Fear of the unknown
Fear of failure
Fear of loss
Fear of leaving one’s
comfort zone
Openly discuss strategies,
weakness, opportunities,
threats, and potential
unintended consequences
of implementing
redesigning college
structures, procedures,
curricula, and programs
Address Obstacles and Challenges in Monthly
Committee and Work Group Meetings
Change Fatigue
Avoid project-based
approaches to change
rather than systematic
changes
Challenge the “fads”
phenomenon in
education, coming and
going
Avoid change being
lead top-down only
Not all Resistance is Bad:
Creative Abrasion
Deliberately design a full spectrum of approaches
and perspectives into the organization
Understand that cognitively diverse people must
respect the thinking styles of others
Set ground rules for working together to engage in
creative processes (Leonard & Straus, 1997).
Empower Broad Based Action
Adjust and align
redesign practices with
the strategic
goals/directions of the
college
Create several 
cross-
departmental
 groups
Instructional
innovations/redesign
groups
Partnerships with
transfer/career
destinations groups
Professional
development groups
Advising group
Student supports group
37
Recommendations
Seek creative,
collaborative, and realistic
solutions
Adapt strategies others
have used successfully to
your context
Develop new strategies
and processes
Build guiding coalitions
Depend on trusted
members of the college
community
Seek out colleagues at
other institutions and
share ideas, frustrations,
and brainstorming
Build your network
Get “outside”
perspectives
38
Foundational Re-Design
Sparked College-Wide,
Innovative Dialogues
Collaborative, College-wide Process:
Monthly innovation
dialogues open to
the entire college
community and
small group
discussion of
Redesigning
America’s
Community Colleges
References
Bailey, T. R., Jaggars, S. S., & Jenkins, D. (2015). 
Redesigning America’s community
colleges: A clearer pathways to student success. 
Cambridge, MA: Harvard
University Press.
 
Brim, L. (2015). How to embrace complex change. 
Harvard Business Review, 
9,
108-110, 112. Retrieved September 22, 2015, 
https://hbr.org/2015/09/how-to-
embrace-complex-change
Buller, J. L. (2015). 
Change leadership in higher education
. San Francisco: Jossey-
Bass.
Edwards, T. (2007). Shaping organizational futures through generative leadership.
Leadership Abstracts, 20
(2), 1-4.
Klimek, K. J., Ritzenhein, E., & Sullivan, K. D. (2008). 
Generative leadership:
Shaping new futures for today’s schools. 
Thousand Oaks, CA: Corwin Press.
Leonard, D., & Straus, S. (1997). Putting your company’s whole brain to work.
Harvard Business Review, 75,
 110-21. Retrieved April 26, 2015, from
https://hbr.org/1997/07/putting-your-companys-whole-brain-to-work/ar/1
Kegan, R. & Laskow Lahey, L. (2009). 
Immunity to change
. Boston: Harvard
Business Press.
Macaux, W. P. (2012). Generative leadership: Responding to the call for
responsibility. 
The Journal of Management Development, 31,
 449-469.
41
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Professor Jennifer Hays Huggins and Dr. Jill Channing present strategies for collaborative initiatives aimed at increasing student persistence, success, and completion. The content discusses the importance of aligning college functions with student goals, reimagining programs and support services, and investing in campus-wide student supports for overall success.

  • Student success
  • Collaborative initiatives
  • Integrated approach
  • Support services
  • Campus-wide investment

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  1. Redesign for Success: Integrated Collaborations and Student Support Approaches Presented by Professor Jennifer Hays Huggins and Dr. Jill Channing

  2. More Than Pockets of Redesign Collaborative initiatives to create an integrative, holistic approach to increase student persistence, success, and completion.

  3. Does this describe your college? A. Yes B. No C. Somewhat Complex degree programs Unclear goals Many choices Boxes to check off Rather than gains in skills, experiences, and knowledge related to goals http://www.roadfood.com/photos/18487.jpg

  4. Does this describe your college? A. Yes B. No C. Somewhat Introduction to the college is the placement test Brief orientation Optional advising Focus of advising: schedule rather goals Students initiate seeking help themselves

  5. Does this describe your college? A. Yes B. No C. Somewhat Instructors often work in isolation Pockets of innovation Few rewards and opportunities for collaboration Soft skills not emphasized in college curricula Online education increases isolation

  6. Does this describe developmental education at your college? A. Yes B. No C. Somewhat Requires significant amount of resources Hampers students progress due to placement and lengthy sequences Has significant numbers enter but never enter college-level coursework CLASP.org

  7. Does this describe your college? A. Yes B. No C. Somewhat College functions act in concert with and complement one another Focus on students goals Re-imagine programs and support services to align with student goals

  8. Developmental Redesign at Kankakee Community College Not just an action project, but a campus-wide investment in student supports that translate to success.

  9. It all began with ... Focusing on areas most relevant to college s particular vision, opportunities, and priorities three strategic directions Completion Alignment Readiness

  10. KCCs Current Strategic Goals Create a culture of completion Promote an environment of excellence and innovation Develop career pathways in target industries Take a convening leadership role to strengthen and sustain community partnerships Redesign college foundational coursework

  11. KCCs Foundational Coursework Redesign Redesigning developmental education structure, curriculum, and pedagogy is one of KCC's three current AQIP action projects Three-year project Expires in April 2016

  12. The Birth of the Foundational Coursework Redesign Committee Associate deans Math, Science, and Engineering, and Humanities and Social Sciences Reference Librarian Later included: Director, Student Advisement Services Coordinator Student Success Two full-time math faculty, three full-time writing faculty, two full- time reading faculty Director, Workforce Development Act Institutional Development and Grants Research Director, Adult Basic Education

  13. Foundational Coursework Redesign Committee s Initial Charge Research models for redesigning foundational coursework Conferences Calls to other colleges Scholarly journal articles Communication Division meetings Committee meetings Work sessions Canvas Discussion Board

  14. Year One: Overview of Strategies Invest in professional development that will encourage necessary behaviors, attitudes, and skills to adapt to and excel through change Organize a guiding coalition and champions to support change Obtain feedback and integrate this feedback into training, collaboration, and communications Minimize and/or remove obstacles Use positions of power to prevent those who are especially resistant from stalling or derailing change

  15. Year Two: Planning Members of the guiding coalition lead in developing implementation strategies for redesign Example: Visit division meetings to share Foundational Coursework initiatives and solicit feedback to re-work initiatives as needed Example: Cross-departmental groups map other key processes such as scheduling, the intake process, advising processes, and student support initiation process

  16. Year Three: Implementation of Instructional Changes Redesigned Reading and Writing and Math sequences launched Embedded tutoring in mid-level developmental writing Two Learning Communities year-long Tutoring Redesign Required tutoring and online tutoring Study and success skills tutoring

  17. Year Three: Implementation of Instructional Changes ... continued First Year College Experience course Not mandatory, but highly recommended a work in progress College and Career Readiness Alignment High schools and middle schools

  18. Redesigned Foundational Coursework Co-requisite ENGL 1422 with ENGL 1613 Two integrated reading and writing courses Contextualized reading course Redesigned math sequences

  19. Development of Math Pathways AS/AES Math Pathways AA/Business Math Pathway AA/Non-Business Math Pathway

  20. Results: Co-requisite ENGL 1422 For the most part, English 1613/1422 students performed just as well as on assessments of learning outcomes as students taking English 1613 alone. They performed less well on one outcome (organization) but only by 5%.

  21. Results: Co-requisite Student Feedback It's great and helps prep for English 1. The professor explains everything very well. She actually wants to see her students succeed. The strengths of the class are the extra class time and the extra time with the professor to help you along the way. This class was very helpful and gave great support for Engl 1. This is an Excellent course to help with English 1. The class has been very beneficial for me. It's helping a lot.

  22. Results: Embedded Tutoring Fall 2015 WRIT-0993 Students Embedded Tutoring Students (WRIT- 0993-020) Other WRIT-0993 Students Number of Students 17 60 Successful completers ( Grade A,B, or C) Completers enrolled in ENGL-1413 (Spring 2016) Completers enrolled in ENGL-1422 (Spring 2016) 11 64.7% 34 56.7% 8 72.7% 20 58.8% 1 9.1% 1 2.9% Key Findings: Students enrolled in a section of WRIT-0993 with an embedded tutor completed the course successfully at a higher rate than students in other sections. However, zero of these students earned an A. Similarly, no student in the embedded tutor section withdrew.

  23. Tutoring Improvements and Results Faculty requiring lab visits and including visit as part of final assignment grade Students in some classes assigned mandatory tutoring when grade dips below 75% in course Tutors visited classroom first week of school Online writing lab functional and being increasingly used Doubled tutor coverage Technology First 8 weeks SP2015 = 96 visits, SP2016 =413

  24. Any foundational coursework re-design would only be as successful as the supports developed to help students succeed.

  25. Year Three: Implementation of Student Supports Blurring the lines between curricular development and student advising Advising integrated in to the student experience Focused on defining goals Focus on selecting college-level program of study as soon as possible Innovative early alerts Advice Week April 2016 Joint Venture Faculty and Advising

  26. Examples from Advising Mandatory MAPS and orientation Student planning module and goal-focused advising sessions Group advising and Advisement Week Simplified three step process to enrollment Self service tools Dropout Detective Collaboration on placement tests Cross-departmental collaboration and communication

  27. Results: In-class Advising Students without a MAP that were not retained from FA 15 to SP 16 11% RETENTION AND MAP Students with a MAP not retained from FA15 to SP16 2% Students without a MAP that were retained from FA15 to SP16 15% Students with a MAP that were retained from FA15 to SP16 71%

  28. Year Three: Implementation of Student Supports ... continued Success coaching Expanding to include referral from Academic Appeals Prescription success pads Challenging existing mindsets and changing the campus culture Increased cooperation and communication between and among departments and divisions

  29. Results: Student Success Coach Fall 2015 First Time Students1 Not in Success Coach Program Fall 2015 Success Coach Program Participants Full Time Part Time Grand Total Full Time Part Time Grand Total Number of Students 102 100 202 Number of Students 205 535 740 92 (90.2%) 63 (63%) 155 (76.7%) 166 (81%) 170 (31.8%) 336 (45.4%) Number of Students Retained to Spring Number of Students Retained to Spring 20162 20162 Fall 2015 Term GPA Average3 Fall 2015 Term GPA Average3 Full Time Part Time Grand Total Full Time Part Time Grand Total By Load By Load Overall 2.46 1.66 2.06 Overall 2.41 1.19 1.53 By Gender By Gender Female 2.52 1.74 2.11 Female 2.60 1.22 1.54 Male 2.33 1.38 1.93 Male 2.27 1.16 1.52 First Generation Status First Generation Status First Generation 2.38 1.59 2.00 First Generation 2.19 1.26 1.48 Non- First Generation (25 of 202 students=12.4%) 2.71 1.84 2.27 Non- First Generation 2.57 1.14 1.57

  30. So, whats the secret to our success?

  31. Create A Guiding Coalition A team that oversees and champions the change Keeps the change effort on target Helps to counter organizational resistance Coalition taps people from a variety of departments with high levels of credibility, expertise in important areas, and leadership skills Give the coalition real authority Senior leadership must stay actively engaged with the group Think carefully about how team members complement one another 31

  32. Recognize what is truly needed to redesign collaboratively. Address critical barriers Understand time and commitment to address needed changes Identify possible steps to implement change Think through intended consequences and possible ways to adapt to unintended consequences

  33. Celebrate and build on small victories. Highlight the success of small victories, persuade stakeholders to commit to more significant change(s) Remove unnecessary processes or inter- departmental procedures obstructing change Allocate additional resources to more challenging aspects of change Significant savings for students Increased student success and completion Streamlined or better designed processes for student intakes More effective use of technology for advising and early alert 33

  34. Address and Assuage Fear of Change Fear- psychological inertia creates anxiety that one s identity and/or sense of oneself is threatened by change Fear of the unknown Fear of failure Fear of loss Fear of leaving one s comfort zone Openly discuss strategies, weakness, opportunities, threats, and potential unintended consequences of implementing redesigning college structures, procedures, curricula, and programs

  35. Address Obstacles and Challenges in Monthly Committee and Work Group Meetings Change Fatigue Avoid project-based approaches to change rather than systematic changes Challenge the fads phenomenon in education, coming and going Avoid change being lead top-down only

  36. Not all Resistance is Bad: Creative Abrasion Deliberately design a full spectrum of approaches and perspectives into the organization Understand that cognitively diverse people must respect the thinking styles of others Set ground rules for working together to engage in creative processes (Leonard & Straus, 1997).

  37. Empower Broad Based Action Create several cross- departmental groups Instructional innovations/redesign groups Partnerships with transfer/career destinations groups Professional development groups Advising group Student supports group Adjust and align redesign practices with the strategic goals/directions of the college 37

  38. Recommendations Seek creative, collaborative, and realistic solutions Adapt strategies others have used successfully to your context Develop new strategies and processes Build guiding coalitions Depend on trusted members of the college community Seek out colleagues at other institutions and share ideas, frustrations, and brainstorming Build your network Get outside perspectives 38

  39. Foundational Re-Design Sparked College-Wide, Innovative Dialogues

  40. Collaborative, College-wide Process: Monthly innovation dialogues open to the entire college community and small group discussion of Redesigning America s Community Colleges

  41. References Bailey, T. R., Jaggars, S. S., & Jenkins, D. (2015). Redesigning America s community colleges: A clearer pathways to student success. Cambridge, MA: Harvard University Press. Brim, L. (2015). How to embrace complex change. Harvard Business Review, 9, 108-110, 112. Retrieved September 22, 2015, https://hbr.org/2015/09/how-to- embrace-complex-change Buller, J. L. (2015). Change leadership in higher education. San Francisco: Jossey- Bass. Edwards, T. (2007). Shaping organizational futures through generative leadership. Leadership Abstracts, 20(2), 1-4. Klimek, K. J., Ritzenhein, E., & Sullivan, K. D. (2008). Generative leadership: Shaping new futures for today s schools. Thousand Oaks, CA: Corwin Press. Leonard, D., & Straus, S. (1997). Putting your company s whole brain to work. Harvard Business Review, 75, 110-21. Retrieved April 26, 2015, from https://hbr.org/1997/07/putting-your-companys-whole-brain-to-work/ar/1 Kegan, R. & Laskow Lahey, L. (2009). Immunity to change. Boston: Harvard Business Press. Macaux, W. P. (2012). Generative leadership: Responding to the call for responsibility. The Journal of Management Development, 31, 449-469. 41

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