Enhancing Remote Consulting Skills for Effective Patient Communication
Teach Back
5 Minute HDR
8/4/2020
Remote
consulting is
MORE challenging
than face-2-face
consulting
It requires different skills
https://gp-training.hee.nhs.uk/york/gp-
training/covid-19/
Studies show
that patients
only recall
50% of what is
said and 50%
of that is
wrong!
Its much harder
when consulting
remotely to be
sure the patient
has understood
what you have
advised
YouTube
https://www.youtube.com/watch?v=zSSoYmQS6Ng
Remember
Be methodical
Have a structure
It might take longer
You need to find a way of
ensuring you know that the
patient has understood your
advice
S
u
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g
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“
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b
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“It’s really important that I know you have understood what I
have suggested, so could you tell me in your own words what
you have understood”
“I’ve just given you a lot of information, if you had to explain
what I have said to a friend -what might you say?”
“Would it be ok if you went though what I have just told you, so
I can be sure I’ve been clear in what I have said.”
“I’ve just given you a lot of suggestions and advice, so I know
I’ve explained them properly could you tell me what you
remember.”
“Sometimes it’s helpful to write down advice, this is very
important so could I suggest you write it down……. And then
repeat it back to me. Thank you”
You could send a text with bullet points
Signpost to a webpage to reinforce the message.
Send something in the post.
T
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p
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https://elearning.rcgp.org.uk/course/view.php?id
=379
Remote consulting presents distinct challenges, requiring different skills than face-to-face interactions. Studies reveal that patients often misunderstand or forget information communicated virtually. To ensure clarity and understanding, healthcare professionals should adopt a methodical approach, employ structured communication, and encourage patients to summarize and repeat back key points. Utilizing various strategies such as writing down advice, signposting to resources, and exploring further learning opportunities can enhance the effectiveness of remote consultations.
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Presentation Transcript
Teach Back 5 Minute HDR 8/4/2020
Remote consulting is MORE challenging than face-2-face consulting
It requires different skills https://gp-training.hee.nhs.uk/york/gp- training/covid-19/
Studies show that patients only recall 50% of what is said and 50% of that is wrong!
Its much harder when consulting remotely to be sure the patient has understood what you have advised
YouTube https://www.youtube.com/watch?v=zSSoYmQS6Ng
Be methodical Have a structure It might take longer You need to find a way of ensuring you know that the patient has understood your advice Remember
Its really important that I know you have understood what I have suggested, so could you tell me in your own words what you have understood I ve just given you a lot of information, if you had to explain what I have said to a friend -what might you say? Would it be ok if you went though what I have just told you, so I can be sure I ve been clear in what I have said. I ve just given you a lot of suggestions and advice, so I know I ve explained them properly could you tell me what you remember. Sometimes it s helpful to write down advice, this is very important so could I suggest you write it down . And then repeat it back to me. Thank you You could send a text with bullet points Signpost to a webpage to reinforce the message. Send something in the post. Suggestions teach back teach back
To explore this further To explore this further https://elearning.rcgp.org.uk/course/view.php?id =379
