Enhancing Patient Safety Through Partnership and Engagement

The NHS emphasizes patient involvement and partnership in safety initiatives, promoting compassionate engagement and systematic management. Learning from incidents is prioritized, advocating trust, open culture, and shared decision-making with families. Key campaigns and inquiries highlight the importance of listening, learning, and improving to prevent future occurrences.

• Patient safety
• Partnership
• Engagement
• NHS
• Learning

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Uploaded on Oct 10, 2024 | 0 Views

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1. Patient Involvement and Partnership for Patient Safety Lucy Watson, Chair

2. NHS Patient Safety and Response Framework (PSIRF) Advocates a coordinated and data-driven approach to patient safety incident response that prioritises compassionate engagement with those affected by patient safety incidents Embeds patient safety incident response within a wider system of improvement and prompts a significant cultural shift towards systematic patient safety management

3. CQC Learning Candour and Accountability 2016 Families said they were not listened to and their involvement was tokenistic All I want is the truth the worst has already happened

4. Building trust Creating an open and just culture Patients and families who raise concerns are listened to Working in partnership with patients and families when things go wrong Supporting bereaved families Leadership and accountability for learning and change

5. PSIRF recognises that meaningful learning and improvement following a patient safety incident can only be achieved if supportive systems and processes are in place

6. Learning and Improvement through Patient and Family Campaigns Nadine Montgomery High Court ruling and GMC guidance on decision making and consent James Titcombe Morecambe Bay Inquiry into the Failings in Maternity Care and improvements in midwifery practice Sue Morrish improvements in awareness, identification and response to sepsis

7. What do patients and families tell us they would like? To be truly listened to with genuine care Partners in their care with shared decision making and outcomes that matter to them When things go wrong an open and fair approach To know the NHS will learn how to avoid the same thing happening again

8. Patient Partnership Our Strategy Patient partnership in the design and delivery of health and care services