Enhancing Patient and Family Engagement at Your Hospital
Tailor this generic PowerPoint to your hospital by replacing all instances of ORGANIZATION NAME, proofreading charts, adding your logo, and adjusting colors. The presentation covers the importance of Patient and Family Advisory Councils (PFACs), their purpose, goals, and benefits in improving patient experiences, safety, and outcomes. Engage patients and families to champion initiatives and enhance care quality.
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How to use this resource How to use this resource This generic PowerPoint is intended to be tailored to your organization. Getting started: Replace all ORGANIZATION NAME throughout the presentation with the name of your hospital. Proofread all organizational charts, checking for appropriate titles, procedures and timelines according to your organization s structure, ability and capacity. Add your organization s logo or photo to the title slide and/or throughout. Change the background and/or font color to match your hospital s color choice. After all of your changes have been made, delete this slide and Save As. 1
Patient and Family Patient and Family Engagement at Engagement at ORGANIZATION NAME ORGANIZATION NAME Patient and Family Advisory Council
What is a Patient and Family What is a Patient and Family Advisory Council (PFAC)? Advisory Council (PFAC)? A PFAC is a well-defined group of patients, families, and staff members who meet quarterly, or more, to ensure patients experiences, points of view and recommendations for improvement are identified. 3
Purpose of a PFAC Purpose of a PFAC A collaborative voice of patients and their family members is essential and welcomed by leadership and staff for: oContinuous improvement of the overall patient experience oSafety oOutcomes The voice of patients and family provides valuable feedback to identify opportunities for improvement and/or sustainment. 4
Goals of a PFAC Goals of a PFAC Define a remarkable experience from a patient and family point of view Identify focus topics to refine or improve opportunities for excellent patient and family experiences Champion ORGANIZATION NAME approved initiatives that enhance experiences, safety and outcomes for patients and families Promote the mission, vision and values of ORGANIZATION NAME among patients and family members in the community 5
Benefits of a PFAC Benefits of a PFAC Brings new, patient experience perspectives about the care received at ORGANIZATION NAME. Increases timely feedback to improve and impact future care. Establishes connections with the community as Provider of Choice. Offers patients an opportunity to give back to their preferred provider. 6
Measurable Outcomes from Measurable Outcomes from Patient and Family Engagement Patient and Family Engagement Through a partnership with patients and families, ORGANIZATION NAME will: Identify opportunities for positive impacts on satisfaction rates of patients, employees and providers. Gain feedback for methods and approaches that facilitate improved transitions of care and patient safety initiatives. Identify potential initiatives to improve quality and safety for improved patient outcomes. 7
Proposed Structure for PFAC Proposed Structure for PFAC Executive Sponsor COO PFAC 12 Member Council PFAC Planning/Steering Committee Chair: Sr. Director Patient Experience Chair: VP Quality Five prior patient or family members preferably from the community, four ORGANIZATION NAME multidisciplinary staff members, Sr. Director Patient Experience, VP Quality, Medical Director Case Management COO, Sr. Director Patient Experience , Director Spiritual Care & Guest Services, Sr. Director Nursing Rep, Director Prof. Services Rep, Environmental Services Rep, Food & Nutrition Rep, Patient Accounts Rep, Access (scheduling and registration) Rep 8
Communication and Reporting Communication and Reporting Advisory Council to Planning Committee Quarterly reports on progress and outcomes: oManagement oLeadership oQuality Committee oBoard of Trustees 9
Pre Pre- -Launch Readiness Activities Launch Readiness Activities Is ORGANIZATION NAME comfortable with Sharing data with patients? Receiving input from patients/families? Being flexible with suggested changes by patients and families? Does ORGANIZATION NAME perceive Our patients as providing valuable input? Obstacles or barriers to accomplishing this goal? 10
Proposed Timeline for Proposed Timeline for Development Development PFAC Establish and Define Goals and Operating Guidelines Steering/Planning Committee Selection of PFAC Launch Quarterly PFAC Meetings Recommendations to Steering / Planning Committee Month 1 Month 2 Month 3 Create policies and operating procedures. Application and interviewing process. 11
Role of the Steering/Planning Role of the Steering/Planning Committee Committee Pre-Launch: o Confirm Charter Statement o Write policy and procedures for PFAC Conduct Role Privacy, etc. o Design application and interview process for PFAC members o Design orientation plan for members of PFAC Launch and Ongoing: o Identify potential topics for discussion o Set agendas for PFAC meetings o Review, adopt, or modify recommendations from PFAC 12
Recruitment and Selection of PFAC Recruitment and Selection of PFAC Members Members Seek nominations from internal ORGANIZATION NAME employees or leadership team Recruit external patient and family representatives (selective process) Finalize application and interview process for candidates 13
Membership Expectations Membership Expectations Be respectful and value the opinions and diversity of all council members. Utilize personal experiences to engage in open, honest and meaningful dialogue to improve patient and family- centered care at ORGANIZATION NAME. Display readiness and willingness to learn from one another by discussing issues related to the patient and family experience at ORGANIZATION NAME. Ensure confidentiality. Support the mission, vision and values of ORGANIZATION NAME. Actively participate in at least two, quarterly meetings. 14
