Enhancing Partnerships in Healthcare through Consumer Engagement
Explore the importance of consumer engagement in healthcare partnerships as discussed in presentations by HCC leaders. Topics cover ethical considerations, the involvement of traditional owners, reasons for consumer engagement, standards for health services, and qualities of successful partnerships.
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Presentation Transcript
Journey to Partnership Pip Brennan, Executive Director HCC Board Induction 10 October 2015 1
Acknowledgement of Traditional Owners We acknowledge the Whadjuk Noongar people who are the Traditional Owners of this Land and pay respect to all Elders past, present and future. We extend our respect to all other Aboriginal and Torres Strait Islander Cultures. HCC Board Induction 10 October 2015 2
Clinical Senate Debate 2006 - 10 Reasons to engage with consumers 1. Participation is an ethical, moral and democratic right (Universal Declaration of Human Rights) 2. Complements patient centred health care 3. Can t have consumer input if not engaged 4. Improves system 5. Improves health outcomes 6. Improves accountability 7. Greater discourse from marginalised groups 8. Improves learning culture 9. Sends message of responsibility for own health- decision making is shared 10. Improves health literacy- counters entrenched ideas HCC Clinical Senate Presentation 11 December 2015 3
Clinical Senate Debate 2015 Standard 2 Standard 2 of the National Safety and Quality Health Service Standards requires the involvement of consumers in the organisational and strategic processes that guide the planning, design and evaluation of health services. HCC Clinical Senate Presentation 11 December 2015 4
Clinical Senate Debate 2015 Standard 2 HCC Vision that partnering with consumers and carers is not a side dish for health services, necessary for a compliance. Instead, partnering with consumers and carers is what health services do, and met with merit is a natural consequence of the health service s culture. HCC Clinical Senate Presentation 11 December 2015 5
Definition of Partnership partnership p tn p/ noun Establishing a long-term win-win relationship based on mutual trust and teamwork. The objective is to focus on what each party does best, and establishing specific roles for each participant. HCC Clinical Senate Presentation 11 December 2015 6
What makes a great partnership? Trust Common values/ Shared vision Utilise strengths of each partner Defined roles and expectations, outcomes, accountability Mutual respect Great two-way communication Handle disagreements early HCC Clinical Senate Presentation 11 December 2015 7
Partnering with Consumers in their Care Consumer s experience of current symptoms, health literacy, self-management skills for the 360+ days of the year they are not in your care Health care worker s clinical knowledge, skills, experience, professional expertise HCC Clinical Senate Presentation 11 December 2015 8
Partnership Questions What is your understandin g of your condition right now? What s importan t to you? HCC Clinical Senate Presentation 11 December 2015 9
Partnerships via CACs and DHACs Community Advisory Council/ District Health Advisory Council Consumer/ Carer HCC Clinical Senate Presentation 11 December 2015 10
Partnering with Consumers in health care design Consumer s lived experience, health literacy, running the consumer lens over issues, knowledge, skills, experience Health professional s clinical knowledge, skills, experience HCC Clinical Senate Presentation 11 December 2015 11
Enlarging the partnership zone Community Community Advisory Council Consumer/ Carer HCC Clinical Senate Presentation 11 December 2015 12
Engagement Continuum Identifying and preventing safety incidents Feedback on consumer resources Ward Walk- arounds with staff Service co-design HCC Clinical Senate Presentation 11 December 2015 13
Partnering with Consumers in health care design Community Advisory Council with Consumer and Carer Advisors chosen by the health service Consumer/ Carer Representatives / as service co- design partners HCC Clinical Senate Presentation 11 December 2015 14
Definition of Patient Experience the sum of all interactions, shaped by an organisation s culture that influences patient perceptions across the continuum of care The Beryl Institute HCC Board Induction 10 October 2015 15
Improving Patient Experience best buys to improve patient experience are patient-centred consultation styles communication training for health professionals patient feedback (e.g. surveys, focus groups, patient stories, complaints) public reporting of performance data Patient-Centred Care: Improving Quality and Safety through Partnership with Patients and Consumers HCC Clinical Senate Presentation 11 December 2015 16
Culture Change Without support, people will inevitably revert to their habits. Culture change takes support, commitment Culture change requires transparent measurement Partnership with HCC, Carers WA et al will help support and drive a culture of change HCC Clinical Senate Presentation 11 December 2015 17
Culture Change could look like Patients with pagers Scheduling appointment in 15 minute intervals Transparency of information e.g. waitlists, Patient Opinion HealthPathways with consumer input and consumer resources Met with merit as a natural consequence of how the health service is run HCC Clinical Senate Presentation 11 December 2015 18
