Enhancing Indigenous Services in Australia
Discover the role of Indigenous Service Officers (ISOs) in supporting Aboriginal and Torres Strait Islander communities. Learn about Services Australia's commitment to cultural assistance and social participation for Indigenous Australians. Explore the history, services, and impact of ISOs in improving service delivery.
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Presentation Transcript
Indigenous Service Officer Community Presentation 17thNovember 2021 Presented by: Ashley
Services Australia acknowledges the Traditional Custodians of the lands we live on. We pay our respects to all Elders, past and present, of all Aboriginal and Torres Strait Islander nations. Warning Aboriginal and Torres Strait Islander peoples are warned that this product may contain images of deceased people.
Presentation overview The history of the Indigenous Service Officer (ISO) Customer snapshot What does an ISO do? Our Service Offer How to contact us Questions
The history of Indigenous Service Officers ISOs have been around for 46 years. ISOs play an integral role in supporting Services Australia s commitment to Aboriginal and Torres Strait Islander peoples and communities by collaborating with Community and Third Party Organisations, and other government agencies.
Customer snapshot Centrelink has more than 7.5 million customers. Medicare has more than 25 million customers.
What does an ISO do? Services Australia s Indigenous Service Officers support the agency and local communities to improve services delivered to Aboriginal and Torres Strait Islander peoples.
What does an ISO do? Continued ISOs provide culturally appropriate assistance to Aboriginal and Torres Strait Island customers, communities and organisations.
Who can be an ISO? Only Aboriginal and Torres Strait Islander peoples can be Indigenous Service Officers in Services Australia.
Our Service Offer Support economic and social participation of Aboriginal and Torres Strait Islander Australians through the timely delivery of appropriate Services Australia payments and services.
How to contact us. Indigenous Service Unit Phone: 08 9921 9923 Or Email: Indigenous.wa@servicesaustralia.gov.au
