Enhancing Best Practice in Governance: Insights from Department of Internal Affairs

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Exploring the journey of adopting best practices in governance within the Department of Internal Affairs through collaboration, accountability to communities, and continuous improvement. The project team's focus on stakeholder engagement and inclusive decision-making underscores the importance of knowledge sharing and innovation for achieving shared outcomes and meeting legal obligations.


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  1. Best practice licence Three Year Licence Project: update and discussion Department of Internal Affairs

  2. Project team Introductions Project team Want to meet with you: Sharlene Hogan: sharlene.hogan@dia.govt.nz Stephanie Grummitt: stephanie.grummitt@dia.govt.nz Department of Internal Affairs

  3. Project update Inclusive scope Indicative go-live late 2017 Best practice focus Some initial stakeholder conversations Department of Internal Affairs

  4. Best practice is: Using knowledge to improve and innovate? Department of Internal Affairs

  5. How to assess best practice: Strong organisation practices Best practice Accountability to Communities Department of Internal Affairs

  6. Operators decide how Reviewing performance and using knowledge Customer / community focus To learn and innovate much Working together Best practice framework Shared outcomes Operators also decide how to meet indicators Deliver legal obligations Strong organisation practices Department of Internal Affairs

  7. SSC rating scale for improvement Strong - Best practice/excellence Well placed capable Needing development / Developing Weak Unaware or limited capability Unable to rate / not rated no evidence Department of Internal Affairs

  8. How much stretch do we need? all = business practice plus accountability to community? a bit = business practice only or some but not all? accountability to community only? all at once or raise benchmark over time Department of Internal Affairs

  9. Things to think about for design: Who? How long? How much stretch to achieve? Who decides? How much assurance? What if things go wrong? Department of Internal Affairs

  10. Discussion and next steps Table discussion Next steps engage with us. Sharlene Hogan: sharlene.hogan@dia.govt.nz Stephanie Grummitt: stephanie.grummitt@dia.govt.nz Department of Internal Affairs

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