Enhancing Access to Healthcare in Forth Valley: A Case for Expert Care Navigators
General practice in Forth Valley faces challenges due to a shortage of GPs, leading to the need for expert care navigators to help patients access diverse support services. The initiative aims to improve patient awareness and facilitate access to vital services such as healthcare, housing, financial aid, and community resources through a central portal. Evidence-based strategies and collaborative efforts are underway to implement this solution in response to the changing healthcare landscape.
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Presentation Transcript
Q Fund Care Navigator Professional
Why is this needed? General Practice is changing Chronic shortage of GPs in Forth Valley No magic wand to create skilled ANPs to replace them A growing multi-disciplinary team within each practice But patients don t know how to or don t want to access them....
A strong case for this idea Evidence base from community front door Evidence base from PCTF
A strong case for this idea Evidence base from PCTF
Whats already happening? Lot s of places and people to signpost to, but no one to do it Link worker programme great concept but no clear strategy for FV from gov t 3 x clusters working on PASC to start small changes within practice and trial signposting methods 3 x HSCPs introducing tools to signpost NHS Inform ALISS
How will it lead to impact? Patients will know that calling their GP practice would lead to support This support could be in the form of an appointment with a clinician, or navigation to housing services, financial assistance, suicide prevention, a new walking stick Forth Valley residents can access whatever they need through one simple portal
How will it lead to impact? An expert care navigator is someone trained to help advise any request for assistance. This can be a GP receptionist. Direct to: -Home care / care homes -Benefits / Financial help -Housing -Social work -AHP services -Pharmacy -Dentist / Optom / Podiatry -NHS24 / Ambulance/ MIU -Social groups in the area -Support charities -Physical activity
Giving back to the Q community This is a nationwide issue If a region has great primary care services, they may have poorly resourced housing This joins up all services and provides a truly person centred service Learning at every stage feeding into the Q community and looking for input
The Team & the Plan PASC team Community Front Door team HSCP 30,000 = start by creating the skill base within GP practice admin staff Starts as purely signposting to the appropriate service As the CFD project grows, it can become a specific role; look to modern apprentices / college course etc Pulling all of the work happening in the region into a central point Q is non biased to health or social care.
