Enhancing Academic Readiness and Excellence Through Personalized Coaching
Discover the benefits of the C.A.R.E. coaching program, providing individualized support for undergraduate online learners to excel academically. Students receive guidance, coaching, and resources to navigate their degree programs successfully, with coaching available via various mediums such as email, phone, and in-person. The program offers specialized coaching for different student groups, including those in Cohort Programs and Competency-Based Education Programs.
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Presentation Transcript
COACHING FOR ACADEMIC READINESS AND EXCELLENCE
STARTING THE C.A.R.E. JOURNEY Discover the benefits of coaching by watching our CARE video for students by clicking here.
SIGN UP TODAY! Students can sign up by: Coaching Web Page Calling WKU Online at 270- 745-5173 or 270-745-3028 Emailing learn.online@wku.edu Automatically enrolled if they are a 100% Online, Degree Seeking, Undergraduate Student
WHAT IS C.A.R.E.? Blackboard Organization site Individualized Coaching provided via email, phone, text, in person, Skype, and Google Hangouts Support when students feel alone, defeated, unsure of their actions/degree program, or when students need someone to vent to when life becomes overwhelming Resource to help students find the tools they need to succeed Provide preliminary advising for students who are considering changing degree programs Extra guidance at the most critical times via Starfish
Receives basic coaching using customized flags in Starfish C.A.R.E. In depth coaching is available Receives basic coaching using customized flags in Starfish On Demand Students with Academic Standing of AW (subgroup of CARE) Through what mechanism? A personal success coach who works directly with each student to identify goals and develop strategies for staying on track. The coach uses a Blackboard Organization + Starfish EARLY ALERT to ensure every online student receives support to meet their specific needs. Students are identified in Starfish as being part of one of the following groups. In depth coaching required Receives basic coaching using customized flags in Starfish Who receives coaching? Undergraduate Degree Seeking Online Learners B.E.P. BEP requires completion of all modules, and regular communication w/coach (separate from CARE) Receives basic coaching using customized flags in Starfish Cohort Programs (may or may not be subgroup of CARE. depending on needs of group) Other specifics determined by additional needs of Cohort, if any Receives basic coaching using customized flags in Starfish Competency Based Education Programs (separate from CARE) Due to the nature of CBE, more in depth coaching is required
HOW COACHES MONITOR STUDENT PROGRESS? Starfish EARLY ALERT Retention Tool (connected to the Blackboard Grade Center) Community Email Inbox Regular conversations, and outreach
STARFISH EARLY ALERT Student Retention Tool Log emails, phone calls, text, and general conversations as notes in system Send emails to participating students View Course progress in all Online and On Demand courses through connectivity with Blackboard Grade Center Set Customizable Flags Send Kudos to students Track retention and graduation
INSIDE STARFISH EARLY ALERT Course Progress View individual student progress Assignment grades Any missing or past due assignments Allows coach or other participating faculty/staff to see if the student has been struggling for some time or had something unusual happen. This provides some important insight for our next steps (i.e. type of support needed). Note: Due date on the right is undefined because it s an On Demand course.
OTHER STARFISH FEATURES Reporting tools that provides summaries of flags, student progress, and most at risk students Case Management Communication tools for retention efforts Kudos Central, Secure Student Folders Prospective Student Advising Automated messages based on certain courses and/or certain flags Secure uploads of documents, such as a personalized learning plan Ability to assign specific coaches to certain groups
Questions about coaching? Contact one of our Student Success Coaches Donna Kasznel at Donna.Kasznel@wku.Edu Holly Young at Holly.Young@wku.Edu Questions about Starfish configuration or ideas for how we can improve our support? Contact Cindy Troutman at cindy.hawks@wku.edu or call 270-745-4087
