Engaging and Employing Testers from the Disability Community
Learn how to effectively engage and employ testers from the disability community for user testing purposes. Explore the importance of including this demographic in your accessibility strategy, identifying the right skill set in candidates, and navigating external factors impacting the demand for such testers. Gain insights from industry experts on best practices and strategies for successful inclusion and collaboration.
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. Download presentation by click this link. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
E N D
Presentation Transcript
HOW TO ENGAGE AND EMPLOY TESTERS FROM THE DISABILITY COMMUNITY Presented April 23, 2020 Jason Taylor | jason@usablenet.com Tanner Gers | tgers@Afb.org Joseph DiNero | jdinero@helenkeller.org |
Agenda Introductions Where Does User Testing with Disability Community Fit within an Accessibility Strategy External factors increasing demand A Typical Testing Project The right skill set: What to look for in a candidate How to engage and employ testers from the disability community 2
Presenters Tanner Gers, American Foundation for the Blind Tanner Gers joined AFB in 2019, after serving for several years as Executive Director of My Blind Spot. As the Business Development Lead for AFB Consulting, Tanner is responsible for identifying, maturing, tracking, and closing sales leads for AFB Consulting. Jason Taylor, UsableNet Jason C. Taylor is the Chief Innovation Strategist and Advisor to the UsableNet CEO with nearly 20 years of experience in usability and accessibility. He has been an active member of the accessibility and usability communities since 2001, which started with leading partnerships between UsableNet, Macromedia (now Adobe), and The Nielsen Norman Group. Joseph DiNero, Helen Keller Services for the Blind Joseph is an Assistive Technology Specialist at Helen Keller Services for the Blind, a non profit organization that offers a wide range of services and programs for people of all ages who are blind or have vision impairments. Joe also applies his technical background in his work for UsableNet as Lead Digital Accessibility Tester.
Where Does User Testing with Disability Community Fit within an Accessibility Strategy
Web Accessibility and ADA Defense: Principles of Success Create Best Experience for Assistive Users Test and Verify with a range of active technology users Update all code and test it to WCAG - Update UX, HTML code, JavaScript and CSS Communicate the effort and investment that has been made and how it will be maintained
Factors Increasing Demand for User Testing DOJ Settlements over the years Legislation such as the Air Carrier Act 2018 & 2019 lawsuits hit historic highs - filed at a rate of one every working hour* Try and simplify WCAG testing Extend Current Usability Testing to be inclusive *Download the report on federally filed ADA Website and App lawsuits at usablenet.com
Typical Testing Projects The industries that receive the most ADA Website lawsuits* 60% Retail 9% Food Services 8% Entertainment and Leisure 7% Travel / Hospitality 3% Self-Service 2% Real Estate Agencies and Properties Data is based on all federally filed ADA-based Website and App lawsuits in 2019
What is the goal of usability testing? Focus is on Experience not Conformance Can users achieve the goal or journey? If not, where was the issue? Can the experience be improved? Best Practice: Add people with disabilities as a persona to your existing testing processes
How Screen Readers Work for Web Browsing Web Code provides information to web browser - Accessibility Tree Web Browsers is used to navigate and use the web site Screen Reader controls the web browser and conveys information available to the web browser through audio (synthetic speech) or braille. Web Code Web Browser Screen Reader
Technology and Testing Process Desktop Windows with JAWS Windows with NVDA* Windows with ZoomText Mac OS with VoiceOver Mobile IOS with VoiceOver Android with TalkBack Typical Testing Process *NVDA surpassed JAWS as most used AT for the first time in WebAim s 2019 survey
Who is your ideal tester? Detail oriented Actively uses Websites or Apps everyday Actively uses assistive technology everyday Familiar with industry sites and apps to be able to compare experiences Ability to be able to approach testing like your average customer A technology background may also be a plus when communicating results.
How can you find testers from the disability community? Hire staff with disabilities specifically for usability testing Direct recruiting Third party recruiters
Key Takeaways Ask: can the goal can be achieved? How can the experience be improved? Testing is most effective when integrated into general usability testing as a persona New trend for 2020 suggests you should test native apps in addition to Websites Testers should be familiar with similar sites and power users of assistive technology Results should be translated into actionable Dev requirements
Contact Us Jason Taylor | jason@usablenet.com Tanner Gers | tgers@afb.org Joseph DiNero | jdinero@helenkeller.org Bethany Sirven | bethany.sirven@usablenet.com
About this Presentation The information contained in the webinar is intended to supply general information to the public. It is not intended to constitute legal advice on any subject matter. The information compiled here can be used to help grow awareness. Sharing is encouraged. When sharing Webinar materials, please credit UsableNet and AFB.
