Effective Records Officer Guidelines by Tennessee Secretary of State

HOW TO BE AN EFFECTIVE RECORDS
OFFICER
Tennessee Secretary of State
Records Management Division
1
Receiving the title “Records
Officer/Coordinator” means..
Communication
Organization
Leadership
Collaboration
Critical Thinking and Decision Making
Tennessee Secretary of State
Records Management Division
2
 
Communication is key in any relationship
“Skill in the art of communication is crucial to a
leader’s success. He can accomplish nothing unless
he can communicate effectively.”-Anonymous
It’s crucial to have communication between:
Records Analyst
Records Officers
Records Coordinators
Tennessee Secretary of State
Records Management Division
3
Records Analyst
Advise agencies in complying with records, laws, policies,
and procedures.
Monitor the RDA submission process, prepare routine
reports, and assist in the scheduling and set up of the PRC
meeting.
Assist director in creating training and conduct training for
agencies on general records management as well as specific
policy instruction.
Conduct research on records laws, policies, and procedures
to stay current on changes in legislation and court cases on
both the federal and state level.
Tennessee Secretary of State
Records Management Division
4
But we also…
We make house calls
We can sit with you at your desk
We can pre-review RDA’s for you
One on one trainings, discussions, etc.
Tennessee Secretary of State
 Records Management Division
5
Records Officer
Tenn. Code Ann. 10-7-301 states that “records
officer means an individual designated by an agency
head to assume responsibility for implementation
of agency’s records management program.”
10-7-304 states “It is the duty of the records officer
to appear before the public records commission for
the purpose of presenting on behalf of such records
officer’s department, commission, board or agency
requests for disposition of records.”
Tennessee Secretary of State
Records Management Division
6
Expectations of Records Officers
Records Holding
Public Records Request (sometimes)
Annual RDA review
Attend Trainings and Workshops
Tennessee Secretary of State
 Records Management Division
7
Records Coordinator
Knows business processes of division
Assists Records Officers in obtaining
information for the revisions or creation of
an RDA
Assists Records Officer with the records
holding report
Represents a division within the agency
Tennessee Secretary of State
Records Management Division
8
Organization
How to get Organized
Identify your records
Identify your divisions
Know who your coordinators are
Do you have a forms officer?
Most records start from a form
Identify your record locations
Tennessee Secretary of State
Records Management Division
9
How to be make life easier
Be more detailed from the beginning
It will be difficult at first, but it will be easier to
find things in the end
Track things sent over at R&R
Keep Certificates of Destruction
Create Spreadsheets
Tennessee Secretary of State
 Records Management Division
10
Why Get Organized?
Reduced Volume
Reduced Costs
Improved Accountability of Public Funds
Reduced liability risks by keeping records
according to retention schedule
Tennessee Secretary of State
Records Management Division
11
Collaboration
Communication with Divisions, IT, Legal, and
Coordinator.
These are the set of people or resources
needed to accomplish records management.
Communication can help this group
collaborative effectively, which will make for
a more productive team overall.
Tennessee Secretary of State
Records Management Division
12
Records Coordinator
Create a game plan
Communicate
Find out what they need
Create an agenda to help keep them focused
on the task at hand
Tennessee Secretary of State
Records Management Division
13
IT
Know the technology your records are on.
Make sure technology is OIR compliant.
Help with electronic preservation.
Tennessee Secretary of State
 Records Management Division
14
Legal
Know the laws that apply to your agency
Identify any confidentiality statutes
Identify any retention statutes
Litigation
Tennessee Secretary of State Records
Management Division
15
Critical Thinking and Decision Making
When to Create an RDA
New Division
New Program
New Project
New Commission
When to Retire an RDA
Program Overhaul
Division Overhaul
Combination of similar
RDA’s
New Statewide
When to
Update/Revise an RDA
New Legislation
New Records Process
Paper to Electronic
Tennessee Secretary of State Records
Management Division
16
Questions?
 
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Learn the essential skills and responsibilities required to be an effective Records Officer/Coordinator in Tennessee as outlined by the Secretary of State Records Management Division. Communication, organization, leadership, collaboration, critical thinking, and decision-making are crucial aspects for success in this role. From advising agencies on compliance to conducting training sessions and staying updated on records laws, this guide provides valuable insights for Records Officers.


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  1. HOW TO BE AN EFFECTIVE RECORDS OFFICER Tennessee Secretary of State Records Management Division 1

  2. Receiving the title Records Officer/Coordinator means.. Communication Organization Leadership Collaboration Critical Thinking and Decision Making Tennessee Secretary of State Records Management Division 2

  3. Communication is key in any relationship Skill in the art of communication is crucial to a leader s success. He can accomplish nothing unless he can communicate effectively. -Anonymous It s crucial to have communication between: Records Analyst Records Officers Records Coordinators Tennessee Secretary of State Records Management Division 3

  4. Records Analyst Advise agencies in complying with records, laws, policies, and procedures. Monitor the RDA submission process, prepare routine reports, and assist in the scheduling and set up of the PRC meeting. Assist director in creating training and conduct training for agencies on general records management as well as specific policy instruction. Conduct research on records laws, policies, and procedures to stay current on changes in legislation and court cases on both the federal and state level. Tennessee Secretary of State Records Management Division 4

  5. But we also We make house calls We can sit with you at your desk We can pre-review RDA s for you One on one trainings, discussions, etc. Tennessee Secretary of State Records Management Division 5

  6. Records Officer Tenn. Code Ann. 10-7-301 states that records officer means an individual designated by an agency head to assume responsibility for implementation of agency s records management program. 10-7-304 states It is the duty of the records officer to appear before the public records commission for the purpose of presenting on behalf of such records officer s department, commission, board or agency requests for disposition of records. Tennessee Secretary of State Records Management Division 6

  7. Expectations of Records Officers Records Holding Public Records Request (sometimes) Annual RDA review Attend Trainings and Workshops Tennessee Secretary of State Records Management Division 7

  8. Records Coordinator Knows business processes of division Assists Records Officers in obtaining information for the revisions or creation of an RDA Assists Records Officer with the records holding report Represents a division within the agency Tennessee Secretary of State Records Management Division 8

  9. Organization How to get Organized Identify your records Identify your divisions Know who your coordinators are Do you have a forms officer? Most records start from a form Identify your record locations Tennessee Secretary of State Records Management Division 9

  10. How to be make life easier Be more detailed from the beginning It will be difficult at first, but it will be easier to find things in the end Track things sent over at R&R Keep Certificates of Destruction Create Spreadsheets Tennessee Secretary of State Records Management Division 10

  11. Why Get Organized? Reduced Volume Reduced Costs Improved Accountability of Public Funds Reduced liability risks by keeping records according to retention schedule Tennessee Secretary of State Records Management Division 11

  12. Collaboration Communication with Divisions, IT, Legal, and Coordinator. These are the set of people or resources needed to accomplish records management. Communication can help this group collaborative effectively, which will make for a more productive team overall. Tennessee Secretary of State Records Management Division 12

  13. Records Coordinator Create a game plan Communicate Find out what they need Create an agenda to help keep them focused on the task at hand Tennessee Secretary of State Records Management Division 13

  14. IT Know the technology your records are on. Make sure technology is OIR compliant. Help with electronic preservation. Tennessee Secretary of State Records Management Division 14

  15. Legal Know the laws that apply to your agency Identify any confidentiality statutes Identify any retention statutes Litigation Tennessee Secretary of State Records Management Division 15

  16. Critical Thinking and Decision Making When to Create an RDA New Division New Program New Project New Commission When to Retire an RDA Program Overhaul Division Overhaul Combination of similar RDA s New Statewide When to Update/Revise an RDA New Legislation New Records Process Paper to Electronic Tennessee Secretary of State Records Management Division 16

  17. Questions?

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