Effective Questioning Skills for Leadership Development

T H E A W A R D I N G B O D Y N E T W O R K A Provider s Toolbox: 3. Questioning Skills W W W . M O U N T A I N - T R A I N I N G . O R G

L E A R N L E A D - I N S P I R E Session Overview - Based on recent research - i.e., evidence of current situation, and what else is needed - Well done! - Tweaking performance, recognising your strengths, working on refining skills W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G - What and How? - Definition and understanding importance of good feedback, and how to do it! - Questions welcome :-)

L E A R N L E A D - I N S P I R E Effective Questioning Purpose: - Taking ownership - Encouraging thinking and self-reflection - Engage candidate in their own development and motivation W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G Logistics: - When and what? - How deep do I go? - Timing - Use of language

L E A R N L E A D - I N S P I R E Taking Ownership of Learning Problems: - Competency ( real or perceived) - Expert view - How questions are presented W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G Antidote: - Constant feedback - No surprises or fake news - Practice - Make and use resources/notes

L E A R N L E A D - I N S P I R E Framework for Questioning 1 . W H A T D O Y O U R E A L L Y W A N T ? 2 . W H A T I S S T O P P I N G Y O U F R O M G E T T I N G T H E R E ? W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G 3 . W H A T A R E Y O U G O I N G T O D O A B O U T I T ?

L E A R N L E A D - I N S P I R E Good Questions * What would you like to have achieved by the end of today? * What s missing from your repertoire right now? * If you could change one thing right now what would it be? * How will you know when you have completed that action? * What s the 1st step you could take? * What do you not want me to ask you about? ( ) * How does this serve you? * What are you getting right? * What was your biggest win today? W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G

L E A R N L E A D - I N S P I R E Why are they good? A V O I D ! - C L O S E D ( H M M ) - P E R S O N A L - R H E T O R I C A L - M U L T I P L E - T R I C K - S P I R A L L I N G - O P I N I O N - B A S E D - V A G U E - M A G I C I A N ! - S U B J E C T I V E - D E E P ? ? ? - F O R C E R E F L E C T I O N - C L I E N T - C E N T R E D - B U I L D I N G B L O C K S - P R O G R E S S I V E - C H A L L E N G I N G - E N C O U R A G E O W N E R S H I P - P R O B L E M S O L V I N G - O P E N - O B J E C T I V E - B E H A V I O U R S A N D A C T I O N S W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G

L E A R N L E A D - I N S P I R E Building Rapport W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G

L E A R N L E A D - I N S P I R E Top Tips Think first! Silence is golden And a bit more silence And even a bit more But/And Framework Purpose above all If I could ask the greatest question of all time for this person right now, what would it be? Begin with the end in mind W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G

L E A R N L E A D - I N S P I R E Key Points - Purpose - Why am I asking this particular question? - What do I want them to respond with? - Is this based on fact and observation, or my opinion? - Homework Questions - Consider time, place, and mood - Consider (you/them) making notes - Keep it factual, specific and something they can actually work on! - Action Plan and Reviewing W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G

L E A R N L E A D - I N S P I R E INSPIRE model I - Inspire and motivate your followers with a unified vision N - Nurture an environment of team-focused goals S - Set the example you want to see in your followers W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G P - Praise, and give constructive feedback to help your followers develop I - Insist on setting high standards, relative to each individual R - Recognise and respond to each individual s needs E - Encourage followers to create and implement their own solutions

L E A R N L E A D - I N S P I R E One last thing If in doubt, HEEAR: - Humble - Encouraging - Empathetic - Appropriate - Rapport W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G

L E A R N L E A D - I N S P I R E Questions? samantha_mcelligott@hotmail.com W W W . M O U N T A I N - T R A I N I N G . O R G