Effective Engagement with Partner Support and Consulting Strategies
Enhance awareness of product support and consulting practices for better collaboration with partners, customers, and principals. Overcome challenges in decision-making, determine the scope of valuable product features, and understand the roles of LS Partner Support and Consulting in project success. Access support efficiently through the LS Retail Portal and optimize support notes for effective problem resolution.
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Effective engagement with Partner Support and Consulting Krist Tee Project Manager
Objective Awareness of Product Support and Consulting practice Collaboration of Partner, Customer and Principal
Agenda Challenges Decision Partner Support Consulting Support Access & Support Notes
Challenges Engagement Challenge Who best to handled Request Factors Time Urgency Resource Capacity Value Proposition (Project or Product)
Decision Is this Scoped? A valuable Product feature ? Impact on Project Delivery ?
Who is LS Partner Support? Support general LS Central standard product and functionality Sales and Marketing related Services without SLA and time zone constraint
Who is LS Partner Support? Partner Support via LS Retail Portal LS Partner Success Track programs
Who is LS Consulting? Address escalation from LS Partner Support with Statement of Work Consulting within the boundaries of a project scope of work and time Accelerate feature release or fixes in project based on need and timeline.
Who is LS Consulting? Facilitate collaboration with Partner, and Product Support Knowledge awareness of LS Central latest features and practices
Accessing Support LS Support team(web support) on Partner Support section of the LS Retail Portal https://portal.lsretail.com/su bmit-request/ Service Request Description, Category, MS SQL Server, Integration etc.
Support Notes Sufficient description, steps are provided, short videos, database backup Support limited to latest version or one immediately prior version https://portal.lsretail.com/partner-essentials/agreements/ https://help.lscentral.lsretail.com/Content/home.html https://helplscentralimplement.lsretail.com/Content/home.html
Summary Awareness of Product Support and Consulting practice Collaboration of Partner, End User and Principal
