Digital Self-Referral System for Maternity Physiotherapy

Maternity physiotherapy department implements an online self-referral system for patients, providing easy access to educational videos and personalized care, resulting in more efficient use of clinical time, quicker access to treatment, and positive impacts on both patients and healthcare staff.

• Maternity Physiotherapy
• Self-Referral System
• Online Education
• Patient-Centered Care
• Efficiency

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Uploaded on Sep 25, 2024 | 0 Views

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1. A Digital Self- Management/Self-Referral System for Maternity Physiotherapy Miriam Gamble Physiotherapy Department Our Lady of Lourdes Hospital, Drogheda

2. The Traditional referral-based system to access physio for PGP/LBP delay and frustration for patients repetition for staff Problem Easy access to: timely, quality information and individual assessment/treatment as required More efficient use of physiotherapy time Patient-centred care patient having more control over their condition Our Aim What We Did Online suite of educational video resources, emphasis on prevention and management of LBP/PGP. New self-referral option via email for those still needing 1:1 help after following the video advice.

3. PDSA New self-management, self-referral pathway implemented surveys pre-, mid- and post-change feedback integrated into evolution of project Self- Managed with videos Found Videos Useful 35% Req'd 1:1 appointm ent 65% 100% 7 15 8 10 6 Old System 10 Old System 4 2 2 5 2 New System New System 0 0 Average wait for appt (days) # 1:1 PGP/LBP appts per week

4. IMPACT & LEARNINGS Accessibility of online information = invaluable for patients who love that they can watch anytime and rewind/repeat as needed. Self-referral system means patients get the help they need when they need it. Clinical time used more efficiently, shorter appointment times, quicker access for those that need 1:1 clinical time freed up helps patients on other waiting lists Self-referral system is advantageous to both patients and healthcare staff and does NOT increase net referrals